1 to 25 of 90 Permanent Customer Experience Jobs in the South West

team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition … exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. ...

shape your own career. Ready to make a splash? Join our team today. Digital Analytics & UX Lead Shape the Future of Customer Experience Through Data Are you passionate about understanding customer behaviour and transforming digital experiences through insight, analytics and optimisation? We're looking for a Digital … Analytics & UX Lead to take ownership of analytics strategy across our customer-facing digital estate. This is a highly influential role where you'll use data, customer insight and experimentation to help create seamless, intuitive online experiences that drive engagement, adoption and customer satisfaction. Working across ...

Data & Insights Analyst to join a growing organisation in a fully remote role, helping turn complex operational data into clear insights that improve performance, customer experience and business decision making. This is a varied position suited to someone who enjoys getting into the detail of data … with large datasets from multiple sources, identifying trends, developing dashboards and reporting, supporting forecasting and helping the business understand where changes can improve efficiency, customer experience and commercial performance. What you will be doing Analyse large and complex datasets to identify trends, patterns and opportunities for improvement ...

service users, referrers/health care professionals, other agencies and the public. The role will consistently promote a patient focussed service, delivering a positive customer experience and supporting effective internal and partner working relationships across BSW. This is a demanding role requiring high levels of administrative skills/… role in providing administrative, clerical and organisational support to services. The role consistently promotes a patient-focussed service, delivering a positive customer experience and supporting effective internal and partner working relationships. This demanding role requires high levels of administrative, communication skills, and the ability to work proactively ...

join our Senior Leadership Team. This is a pivotal leadership role responsible for shaping and delivering our commercial strategy, bringing together Sales, Marketing, Customer Experience and Commercial Strategy under one accountable leader. This is an opportunity to influence the future direction of the business, working closely with … Executive Team and Board to drive sustainable growth, maximise customer value and ensure every commercial decision is backed by robust insight and measurable outcomes. What we offer: A £90,000–£100,000 starting salary, plus bonus, depending on experience 25 days annual leave plus bank holidays A performance ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Proven Product Strategy Leadership Demonstrated Agile Delivery Expertise Strong Customer Experience Advocacy What this role is all about: We're looking for a Product Manager who will be responsible for defining, shaping … throughout their journey. This role's responsibilities include managing product priorities, developing roadmaps and collaborating with product, technology, design and business stakeholders to deliver customer-focused solutions. The role plays an important part in translating strategic objectives into measurable outcomes that improve customer experiences, increase operational efficiency ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

About the role The Customer Technical Support Associate (Systems) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. The role specialises in remote technical diagnosis and resolution across Lightfoot products, connected devices, systems … customer portal. It supports the end to end customer journey through proactive fleet health, technical case ownership, portal and fleet administration, customer self serve guidance and timely escalation where remote resolution is not possible. Hours: 37.5 hours per week, Monday to Friday. Location: This is a hybrid ...

Customer Analyst £45,000-£50,000 + Bonus Stratford-upon-Avon (Hybrid - 1x Day a Week in Office) If you're a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You'll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they're in the middle of a major data transformation, with new platforms, better access to customer ...

lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world. The Senior Retail Operations Manager is responsible for driving operational excellence across … retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building ...

performance of the brand's Shopify store - running the weekly trading rhythm, shipping site changes and improving conversion week by week - while delivering a customer experience that reflects the brand's brand values. You will work alongside our Marketing, Merchandising, Product and Performance teams, and with our developers … never promote what we cannot supply, and protect brand integrity * Trade our DTC site and third-party channels for performance and profitability Customer experience and conversion * Run the on-site testing programme - design, build and read A/B tests, act on the results and roll out what ...

performance of the brand's Shopify store - running the weekly trading rhythm, shipping site changes and improving conversion week by week - while delivering a customer experience that reflects the brand's brand values. You will work alongside our Marketing, Merchandising, Product and Performance teams, and with our developers … never promote what we cannot supply, and protect brand integrity * Trade our DTC site and third-party channels for performance and profitability Customer experience and conversion * Run the on-site testing programme - design, build and read A/B tests, act on the results and roll out what ...

richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed … drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating ...

About the role The Customer Technical Support Associate (SIRs) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. (SIRs is an abbreviation for Service Calls, Installs and Removals.) The role supports … customer journey, including service calls, installations and removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday ...

provide emergency support. Work closely with internal technical teams to resolve more complex issues. Maintain accurate records of installations, repairs and equipment replacements. Customer Installations Complete new customer installations for both wireless and FTTP broadband services. Ensure every installation is completed to the highest quality standards. Explain equipment … services clearly to customers. Deliver an outstanding customer experience on every visit. Health & Safety Follow all company Health & Safety policies and procedures. Work safely at height, on rooftops and when operating Mobile Elevating Work Platforms (MEWPs). Report hazards and safety concerns promptly. Maintain compliance through ongoing training ...

About the job you’re consideringIn Digital Customer Experience we specialize in navigating our clients through the complexities of large-scale, technology-driven transformation programs, using our skills to drive outstanding delivery. Having the right people using the right methodology and following the right process gives every client … technologies selected and the way that they are implemented meet the business objectives of our clients. There are several disciplines within the Digital Customer Experience team: delivery, business, integration and digital architects and technical managers, and many of our people can perform in more than one of these ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class customer experience. The Senior Sales Associate manages increased complexity, scale, and senior-level engagement while remaining … focuses on: Supporting the AE in managing large, complex, and global customers Owning and driving high-value and complex commercial activities Engaging with senior customer stakeholders and internal leadership Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts This role is well-suited for a commercially ...

Strategy plays a key role in shaping and executing the digital content strategy for Cytiva’s flagship website, cytiva.com. This role focuses on developing customer-centric, digital-first content that enhances the user experience, supports business objectives, and reflects the brand’s voice. As a strategic contributor … Success in this role requires curiosity, a growth mindset, and the ability to establish and evolve content governance and best practices that enhance the customer experience and strengthen brand consistency. What you will do: From ideation to implementation , you will develop content strategies that align with brand identity ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

more Our client, a leading organisation delivering business-critical technology and connectivity services, is hiring a 1st Line IT Engineer to support a key customer from their Salisbury office. This is a hands-on support role combining technical troubleshooting, service desk ownership and customer service. You'll help … compliance through MDM platforms and coordinate appropriate remediation. Identify recurring issues and contribute to root cause analysis and incident reporting. Build strong relationships with customer stakeholders, maintaining a high standard of service. Support and lead members of the on-site team, including 1:1s, probation reviews and development conversations. ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

surgery team. This role would suit someone who is friendly and empathetic, highly organised and accurate, calm when busy, confident using computers, experienced in customer service or office work and willing to learn and work as part of a team. Working at our practice in Street, Somerset offers … policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time. Person Specification Experience Essential Experience of working accurately and calmly under pressure Excellent Communication Skills Can demonstrate versatility, flexibility and enthusiasm Desirable Experience of working ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...