1 to 25 of 52 Permanent Customer Experience Jobs in the South West

More about our mission and what we offer . Job Description About the role Were looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. Youll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. Youll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate whether ...

Customer Support Agent x 3 – Finance Software - Expanding team due to gorwth Location: Bournemouth – fully office-based Salary: £33,000 I’m recruiting for three Customer Support Agents to join a fast-growing finance software business in Bournemouth. Key Responsibilities Respond to customer queries via phone, email … Help customers resolve issues, providing clear guidance and a positive support experience. Investigate problems, identify solutions and escalate more complex issues when needed. Manage customer requests efficiently, keeping records accurate and up to date. Learn and navigate software systems to help customers use them effectively. Work collaboratively with colleagues ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

Great service starts with great people. Could that be you? Customer Service Advisor Location: Bath Salary: From £27,976 per annum Contract: Full-time, permanent Working hours: Monday to Saturday, with Saturdays on a rota basis and a day off in lieu during the week Working pattern: Hybrid – three … healthcare, 24/7 online GP access, hybrid working, free onsite parking and wellbeing and lifestyle benefits. Help us make a real difference, one customer at a time At Truespeed, we believe everyone deserves a better connection. We're bringing fast, reliable full-fibre broadband to communities across ...

Days, Including Saturdays (One Weekday Off) Permanent | Full Time Your Background/Skills: Travel Operations | Team Leadership | Service Delivery | Problem-Solving | Process Improvement | Customer Experience Who We Are Not Just Travel is one of the UK's largest homeworking travel businesses, supporting more than 800 Personal Travel Consultants … willingness to get personally involved whenever needed. About You You may have progressed through travel operations, worked your way up from a customer-facing travel role or developed your leadership experience within a busy travel business. Perhaps you've been a Travel Rep, Branch Manager, Operations Manager ...

working and digital operating models Facilitate organisational change, including stakeholder engagement and adoption activities Drive continuous improvement and embed sustainable transformation practices Skills and Experience: Experience delivering for Defence Sector, i.e. DE&S and Defence Digital Experience delivering in Central Government, i.e. Home Office, HMRC and DEFRA … compliance requirements Innovation, AI & Automation Bring awareness of emerging technologies, including AI and automation tooling Identify opportunities to improve efficiency, decision-making, and customer experience through digital solutions Support clients in understanding and applying AI and automation principles responsibly Collaboration & Growth Build trusted relationships with stakeholders ...

richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed … drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating ...

About the role The Customer Technical Support Associate (SIRs) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. (SIRs is an abbreviation for Service Calls, Installs and Removals.) The role supports … customer journey, including service calls, installations and removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday ...

transforming the way Motability Operations understands and manages its fleet, using connected vehicle data such as vehicle health, mileage and diagnostic information to improve customer experience, operational efficiency and commercial outcomes. We're looking for a Senior MI Analyst specialising in Connected Mobility to join the Customer … work with large and complex datasets, develop reporting and analytical products, investigate emerging trends and use connected vehicle data alongside our wider customer and operational data to build a more complete understanding of our customers and fleet. You'll be expected to go beyond responding to requests. ...

there are significant opportunities to develop your skills, broaden your technical expertise and grow your career. Dedicated Support Engineers play a critical role in customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service … experience. Job Description Key Responsibilities Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications as required. Identify valuable technical insights from support cases and contribute to the continuous improvement of team documentation, knowledge ...

Salary up to 41,000 depending on experience Location Wotton-under-Edge Hybrid working 4days/week on-site (please note: little to no public transport available) The Technical Writer creates and maintains high-quality technical documentation across Renishaw's product portfolio. The role supports customer success … Technical Writer collaborates with subject matter experts across engineering, product management, software development, service, quality, and marketing to develop content that supports the complete customer journey. The role will also support Renishaw's adoption of Heretto CCMS and DITA structured authoring, contributing to content reuse, multi-channel publishing ...

proposition. Reporting to the Director of Product Marketing for Small Business, this role is ideal for someone who can turn complex innovation into clear customer value, challenge the status quo with bold thinking and bring deep empathy for the needs of small businesses and accountants. Youll … into a clear, compelling and commercially successful proposition. Youll define how the proposition meets the distinct needs of ICPs, shaping the positioning, messaging and customer experience. Working across Product, Commercial, Growth and regional teams, youll define the messaging and positioning of the proposition and lead the GTM strategy ...

print knowledge Become the in-store print specialist and explain product benefits clearly and confidently Work towards campaign KPIs through helpful, honest and engaging customer conversations Share customer feedback, store insights and complete campaign reporting requirements ARE YOU OUR PERFECT PARTNER? Enthusiastic, approachable and confident starting conversations with … clear communicator who builds positive relationships with store colleagues Proactive, reliable and comfortable working towards KPIs and campaign objectives Retail, sales, promotional or customer-facing experience is desirable, but not essential WHAT YOU CAN EXPECT FROM US £116.96 per day, plus a £25 daily KPI-related bonus Immediate ...

print knowledge Become the in-store print specialist and explain product benefits clearly and confidently Work towards campaign KPIs through helpful, honest and engaging customer conversations Share customer feedback, store insights and complete campaign reporting requirements ARE YOU OUR PERFECT PARTNER? Enthusiastic, approachable and confident starting conversations with … clear communicator who builds positive relationships with store colleagues Proactive, reliable and comfortable working towards KPIs and campaign objectives Retail, sales, promotional or customer-facing experience is desirable, but not essential WHAT YOU CAN EXPECT FROM US £116.96 per day, plus a £25 daily KPI-related bonus Immediate ...

Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. Working closely with … service owners and service design and transition teams to establish service level requirements, targets and performance measures for new or materially changed services. Ensure customer commitments are supported by internal teams and suppliers, identifying gaps in end-to-end service coverage and accountability. Monitor contractual performance, identify actual ...

fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How. … discover what makes Routeco stand out and see where your career could take you. Supporting customers. Solving problems. Growing together. We put the customer at the heart of everything we do. As part of our Internal Technical Sales team, you’ll deliver responsive, knowledgeable support—understanding customer requirements ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...

Bachelor's degree in Computer Science or a related technical field such as Computer Networking, Information Security, or equivalent practical experience. 5 years of experience automating infrastructure provisioning, developer operations, or continuous integration, delivery, designing, building, deploying of cloud-based solution architectures. Experience with physical and virtual infrastructure … operating systems, or virtualization. Experience in scripting and development languages (e.g., Python, Go, Bash) for Automation. Experience in either Linux/Docker/Kubernetes technologies or Windows and Active Directory environments. Active, or the ability to obtain, a Developed Vetting (DV) UK security clearance. Preferred qualifications: Experience ...

Technical Services Engineer/Photocopier Location: Swindon & Surrounding Region Overview We are recruiting for an experienced, proactive, and customer-focused Photocopier/Technical Services Engineer to join a growing technical team within a well-established Managed Print & IT Services organisation. This is a field-based role (van provided) with … emphasis on Ricoh equipment, including production print devices. Alongside managed print duties, you will also provide basic technical support across wider IT services, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You'll work closely with IT Support, print engineering, helpdesk, sales, and admin teams to deliver ...

Technical Services Engineer/Photocopier Location: Swindon & Surrounding Region Overview We are recruiting for an experienced, proactive, and customer-focused Photocopier/Technical Services Engineer to join a growing technical team within a well-established Managed Print & IT Services organisation. This is a field-based role (van provided) with … emphasis on Ricoh equipment, including production print devices. Alongside managed print duties, you will also provide basic technical support across wider IT services, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You'll work closely with IT Support, print engineering, helpdesk, sales, and admin teams to deliver ...

Technical Services Engineer/Photocopier Location: Swindon & Surrounding Region Overview We are recruiting for an experienced, proactive, and customer-focused Photocopier/Technical Services Engineer to join a growing technical team within a well-established Managed Print & IT Services organisation. This is a field-based role (van provided) with … emphasis on Ricoh equipment, including production print devices. Alongside managed print duties, you will also provide basic technical support across wider IT services, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You'll work closely with IT Support, print engineering, helpdesk, sales, and admin teams to deliver ...

digital transformation consultancy. Company Description Our client has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring … Youll deliver business solutions on Dynamics and the Power Platform for mid to enterprise-level organisations, across multiple sectors, gaining a valuable breadth of experience along the way. This is a great opportunity to progress your existing skills with a leading Microsoft Partner, working with cutting-edge technologies. ...

ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations. Use ServiceNow and reporting insights … support better day-to-day service delivery. Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives. Qualifications What Youll Bring Proven experience in a Service Desk or IT support leadership role Strong technical troubleshooting skills with a hands-on approach Knowledge of ITIL frameworks and service ...

lines. You will ensure those NFRs are accounted for in your products' design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production. Job responsibilities Creates and delivers high quality designs, roadmaps …/auditability, resiliency, and security controls. Required qualifications, capabilities, and skills Formal training or certification on site reliability engineering concepts and 5+ years applied experience Fluency in at least one programming language such as Python, Java. Brings an advanced understanding of site reliability culture and principles and a track ...