1 to 25 of 47 Permanent Customer Experience Jobs in the South West

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

commercial, digital and technology architecture of the business globally. Sitting on the Executive Team, the CDO will be accountable for building the technology, data, customer and e‐commerce capabilities required to scale Vivobarefoot globally creating a world‐class digital operating system that enables regional teams to execute while maintaining … agenda. Build a culture of data‐led decision making. Create clear measurement frameworks and commercial dashboards. Leadership Lead and develop teams across Ecommerce, CRM, CX, Technology, Data & Analytics and Digital Product. Build a high‐performance culture balancing innovation with commercial rigour. Act as a strategic advisor ...

Customer Base Manager Location: Bath, BA2 Salary: £50,000 Hours: Full Time, Permanent Help us grow and retain a truly better broadband experience. At Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over … homes, and we're continuing to expand bringing faster, more reliable broadband to communities across the region. We're proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience. ...

Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop … customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into clear ...

Head of Partnerships West Midlands Up to 100k Hybrid 2 days per week in the office 3 days travelling to customer sites Enterprise Level Account Management and Sales Experience Fintech experience is desirable Benefits Private Medical Group Income Protection Car Allowance Bonus Scheme I'm working with … level accounts, that understands and improves strategic partnerships. You will be involved with developing account management strategy alongside other senior stakeholders. You will drive customer success within the channel, which includes acting as a conduit for any issues. You will line manage a team of account managers. They ...

Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors. Our centres are more than just buildings … creators, and changemakers. We're excited to be managing the Business Cyber Centre in Chippenham under a new contract and are looking for a Customer Experience Assistant to join our team, helping deliver exceptional service at this new addition to the Oxford Innovation Space network. What ...

Desk Advisor to join a well established and growing business based in Bournemouth. This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You'll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with … internal teams to ensure a seamless customer experience. Benefits 28,000 to 31,000 per annum 33 days annual leave including Bank Holidays Company pension Company sick pay Career development and progression opportunities Employee referral programme Performance related salary reviews Company events and team socials Free flu jabs ...

improving performance, reducing downtime and increasing energy efficiency. This is an opportunity to join a forward-thinking, collaborative engineering environment where technical expertise and customer-focused problem solving are highly valued. Responsibilities Technical Support & Application Engineering Provide pre-sales and post-sales technical support for motor control products, including … soft starters, motor control, and motor protection solutions Review customer applications and specifications, recommending appropriate technical solutions Support customers, distributors, and sales teams with product selection, commissioning guidance, troubleshooting, and application advice Respond to technical enquiries promptly and professionally, ensuring high levels of customer service Deliver technical training ...

provide emergency support. Work closely with internal technical teams to resolve more complex issues. Maintain accurate records of installations, repairs and equipment replacements. Customer Installations Complete new customer installations for both wireless and FTTP broadband services. Ensure every installation is completed to the highest quality standards. Explain equipment … services clearly to customers. Deliver an outstanding customer experience on every visit. Health & Safety Follow all company Health & Safety policies and procedures. Work safely at height, on rooftops and when operating Mobile Elevating Work Platforms (MEWPs). Report hazards and safety concerns promptly. Maintain compliance through ongoing training ...

strategy aligned to our business goals. Building and leading a high‐performing Product function, embedding best practice across Product Management and Product Ownership. Creating customer‐led product roadmaps that deliver measurable business outcomes. Driving product innovation using customer insight, operational feedback and market intelligence. Identifying opportunities to apply … automation and intelligent workflows to improve customer experience, productivity and operational efficiency. Leading product‐led transformation programmes that simplify processes and improve the way we work. Working closely with Technology, Data and Operational teams to ensure products are delivered effectively and adopted successfully. Establishing clear governance, prioritisation frameworks ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

Role On behalf of our client, we are seeking a Customer Success Executive based in Central Bristol . This role provides account management and some expertise to the Commercial and Customer Success teams. You will manage customer onboarding, implementations, and training, while ensuring an exceptional customer experience. Reporting to the Commercial Manager, you will work closely with the Technical Customer Success Assistant to deliver successful outcomes for customers. The role requires strong customer focus, sound technical understanding, and the ability to support multiple projects at once. Responsibilities will include Manage customer onboarding ...

Customer Success Manager Location: Gloucestershire, Herefordshire & Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. … them achieve their goals. You'll work closely with technical teams across IT Support, Cyber Security and Software to ensure customers receive an outstanding experience while helping shape long-term technology roadmaps. If you enjoy building relationships, solving problems and making a real difference to customers, we'd love ...

Account Executive Location: Remote, with occasional travel to customer sites Join Rezcontrol and help hotels get even more from their technology At ClearCourse, we're building market-leading software businesses that help organisations work smarter, serve customers better and grow faster. Rezcontrol is one of the UK's leading … Account Executive to join the Rezcontrol team. This isn't a cold new business role. Instead, you'll work closely with our Onboarding and Customer Success teams to identify opportunities within our existing customer base, helping hotels maximise the value of their investment while growing recurring revenue. ...

cutting-edge print and IT devices at our clients site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities : Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering … Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week. SKILLS AND EXPERIENCE REQUIRED Prior experience as an engineer specialising in MFD printers is essential Proven ability to deal with clients in a professional and courteous manner ...

exciting opportunities in the market. We're recruiting on behalf of a global technology business that's changing the way retailers approach sustainability and customer engagement. Following continued international success, they're investing heavily in the UK and building a brand new sales team to support their next phase … highly consultative sales role where you'll build trusted relationships, understand your customers' businesses and demonstrate how innovative technology can improve operations, enhance the customer experience and deliver long term commercial value. Package: £35,000 to £45,000 basic salary. Up to 20% annual bonus. Company car. ...

their identity while unlocking financial opportunities. This role is important in driving continuous improvement across our digital journeysusing data, experimentation and personalisation to enhance customer experience and deliver measurable commercial growth. This is a hybrid role based in our London office. Work that matters What … organisational goals Collaborate with Product, Analytics, UX and Engineering to deliver impactful experiments Qualifications What you'll need to bring to the role & Experian Experience in CRO, optimisation or eCommerce roles Experience running A/B testing and experimentation programmes Experience using tools such as GA, Adobe ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Proven product strategy ownership Strong stakeholder influence Demonstrated customer journey optimisation What this role is all about: This exciting role will form part of a cross-functional team who is accountable … digital customer experience for Renewals in the Health Policy Product Delivery Stream.As a Product Manager, the role is responsible for defining and executing a comprehensive product roadmap and backlog across multiple capabilities, working with a wide range of stakeholders. Accountability includes shaping, designing and delivering features that contribute ...

ambitious expansion plans and a multi-brand estate serving millions of customers, were looking for a dynamic Lead UX Designer to elevate the online experience and shape the future of how the nation shops for home and garden. If youre driven by impact, commercial performance and meaningful customer outcomes this is your platform. The Opportunity As Lead UX Designer, you will take ownership of the end-to-end digital experience across multiple retail brands. Youll transform insight into action uncovering customer pain points, validating solutions through experimentation, and delivering production-ready UI that performs. This ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Senior Manager, Data, AI & Performance Analytics to join us on that journey. This role … next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing Define and deliver the Customer & Digital Data, AI and Analytics strategy, building a high-performing capability to drive eCommerce growth and commercial performance. Act as a senior leader across ...

instrumental in shaping how it looks, feels, and operates. Working directly alongside the Head of Aftersales to define processes, set standards, and establish a customer first culture from day one. Field service work will be handled by an outsourced partner, meaning this role is centred on intelligent triage. Understanding … customer issues quickly, diagnosing root causes accurately, and ensuring the right resource is deployed at the right time. The individual in this position will be the technical backbone of the aftersales operation and the primary point of contact for customers requiring support. Key Responsibilities Act as the first point ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Digital Designer to join us on that journey. This role is about more than just … find opportunities to learn, grow, and be part of something bigger. What you'll be doing Collaborate with Senior Creatives to design engaging customer experiences across digital platforms, ensuring all touchpoints feel seamless, responsive and look on point. Help craft online customer journeys that are intuitive, visually stunning ...

Salesforce technologies including Apex, Lightning Web Components, Financial Services Cloud, Service Cloud and Agentforce, you'll design and develop robust solutions that support seamless customer journeys while driving technical excellence. As a senior member of the engineering team, you'll collaborate with stakeholders across the organisation, influence architectural decisions … business value. Key Actions Design, develop and enhance Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events and APIs to support seamless customer and adviser journeys Deliver high-quality software through the full development lifecycle, including design, build, testing, deployment, release and ongoing support Lead the technical ...