We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯
Gloucester, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Pure Human Resources Ltd
Leading the technical delivery (configuration) of customers HaloITSM implementations Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customerrequirements Challenging customerrequirements where necessary Training on specific HaloITSM, PSA and CRM technology will be given. ITSM Software Consultant , the person: Solid technical experience integrating … or administering business software solutions such as ITSM, CRM or ERP systems. Capable of working within key business projects Knowledge of producing technical and customer facing documentation Excellent time management skills with a can-do and pro-active attitude Team player with the ability to work within project teams (both internally and within customer environment) Quick learner, competent More ❯
Senior Systems Engineer This is a vital role which involves providing requirements analysis and systems engineering support across various functions, including product development, sales and marketing, and customer support. The ideal candidate will possess the ability to juggle diverse tasks, adapt to rapidly shifting priorities, and serve as a key point of contact for customers. Key Responsibilities Gather … and analyse customerrequirements for system architecture, feature development, and third-party system integration's. Represent the company in customer-facing engagements, including requirements gathering, critical design reviews, and integration efforts. Convert customer needs into clear, comprehensive software requirements that align with both system architecture and operational objectives. Evaluate proposed solutions to ensure they … meet customer and internal specifications. Offer system-level guidance and technical advice to various departments. Maintain consistent requirements baseline across all departments. Lead process improvement initiatives within the systems team. Stay updated with emerging technical topics to support both ongoing projects and internal needs. Who You Are An experienced systems engineer with expertise in requirements engineering and More ❯
Experienced Application Engineer required for Precision Engineering company based in Plymouth. Working within Customer Application Engineering, the successful candidate will be responsible for supporting customers and regional sales teams, facilitating the development of new business, the subsequent introduction of new products, and continuously developing an understanding of the applications and markets in which our client operates.The successful candidate must … prepared to travel, as this role will involve both UK and International travel on a frequent basis. Key Responsibilities will include: Act as the technical-commercial interface with the customer, ensuring customerrequirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a … brand ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage More ❯
new business, the subsequent introduction of new products and to continuously develop our understanding of the applications and markets. Key Responsibilities: Act as the technical-commercial interface with the customer, ensuring customerrequirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a … brand ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage … design process by coordinating the creation of technical documentation, such as product specifications and customer delivery drawings, working closely with engineering and manufacturing teams. Initiate and coordinate quotation processes for customised enquiries, aligning closely with Sales and Engineering to deliver accurate, timely, and competitive proposals. Support and contribute to the continuous improvement of processes relating to customer engagement More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Expleo UK LTD
Responsibilities Our Systems Engineers are responsible for the delivery of systems support to our business and our clients which includes activities such as: Elicitation of system/equipment level requirements from customerrequirements Supporting design, development & certification activities including V&V (Validation and Verification) Preparation and checking of documentation for the design process Running, supporting and attending … retraction, braking system, steering system etc. Experience of DO178B/DO254 Software/Hardware design Knowledge of ARP4754 - Guidelines for Development of Civil Aircraft and Systems Awareness of industry requirements/specifications such as RTCA, SAE, TSO, ARINC, etc Requirments management including tool use e.g. IBM DOORS, Polarion, Jama Working within a quality system environment, such as AS9100, ISO9001 More ❯
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Undisclosed
budgets, and performance metrics. Engage and manage senior stakeholders across the business and commercial partners to ensure effective collaboration and delivery assurance. Oversee resource planning and management to meet customerrequirements, delivery schedules, and commercial targets. Identify and manage risks, issues, and dependencies throughout the delivery lifecycle, ensuring timely resolution and adherence to governance and change control processes. … in applying Agile principles and using Azure DevOps to manage delivery workflows, resolve impediments, and maintain project momentum. Software Development Lifecycle (SDLC): Strong understanding of software engineering processes, including requirements gathering, design, development, testing, and deployment. Systems Integration: Experience managing integration of software with hardware and existing infrastructure, including interfacing with legacy systems. Agile Software Development - Experience controlling development … with NMS platforms, ideally in telecoms or satellite communications environments. Satellite Communications: Familiarity with satellite network architecture, protocols, and operational constraints. Systems Engineering: Understanding of systems engineering principles, including requirements decomposition, interface definition, verification and validation, and lifecycle traceability. Scrum Master Certification (e.g., CSM, PSM) with proven experience in delivering software projects in demanding environments, ideally including one or More ❯
bath, south west england, united kingdom Hybrid / WFH Options
Undisclosed
budgets, and performance metrics. Engage and manage senior stakeholders across the business and commercial partners to ensure effective collaboration and delivery assurance. Oversee resource planning and management to meet customerrequirements, delivery schedules, and commercial targets. Identify and manage risks, issues, and dependencies throughout the delivery lifecycle, ensuring timely resolution and adherence to governance and change control processes. … in applying Agile principles and using Azure DevOps to manage delivery workflows, resolve impediments, and maintain project momentum. Software Development Lifecycle (SDLC): Strong understanding of software engineering processes, including requirements gathering, design, development, testing, and deployment. Systems Integration: Experience managing integration of software with hardware and existing infrastructure, including interfacing with legacy systems. Agile Software Development - Experience controlling development … with NMS platforms, ideally in telecoms or satellite communications environments. Satellite Communications: Familiarity with satellite network architecture, protocols, and operational constraints. Systems Engineering: Understanding of systems engineering principles, including requirements decomposition, interface definition, verification and validation, and lifecycle traceability. Scrum Master Certification (e.g., CSM, PSM) with proven experience in delivering software projects in demanding environments, ideally including one or More ❯
bradley stoke, south west england, united kingdom Hybrid / WFH Options
Undisclosed
budgets, and performance metrics. Engage and manage senior stakeholders across the business and commercial partners to ensure effective collaboration and delivery assurance. Oversee resource planning and management to meet customerrequirements, delivery schedules, and commercial targets. Identify and manage risks, issues, and dependencies throughout the delivery lifecycle, ensuring timely resolution and adherence to governance and change control processes. … in applying Agile principles and using Azure DevOps to manage delivery workflows, resolve impediments, and maintain project momentum. Software Development Lifecycle (SDLC): Strong understanding of software engineering processes, including requirements gathering, design, development, testing, and deployment. Systems Integration: Experience managing integration of software with hardware and existing infrastructure, including interfacing with legacy systems. Agile Software Development - Experience controlling development … with NMS platforms, ideally in telecoms or satellite communications environments. Satellite Communications: Familiarity with satellite network architecture, protocols, and operational constraints. Systems Engineering: Understanding of systems engineering principles, including requirements decomposition, interface definition, verification and validation, and lifecycle traceability. Scrum Master Certification (e.g., CSM, PSM) with proven experience in delivering software projects in demanding environments, ideally including one or More ❯
Tewkesbury, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Moog UK
test systems used in the qualification and production acceptance of aircraft flight control components. These systems span hydromechanical, electrical, software, and power distribution domainssupporting both internal operations and global customer facilities. Youll collaborate with multidisciplinary teams, contribute to Verification and Validation activities, and provide hands-on support from concept through deployment. This is a role for engineers who thrive … on complexity, precision, and innovation. The role is hybrid, with onsite presence required as needed. Key Responsibilities Design and deploy complex hydraulic test systems aligned with customerrequirements, budgets, and schedules Develop electronic hardware including circuit diagrams and PCB layouts Lead verification testing, calibration procedures, and integration activities Support system upgrades, maintenance, and root cause investigations Generate technical More ❯
Bournemouth, Dorset, England, United Kingdom Hybrid / WFH Options
NET Recruit
duties of the team, monitoring progress and achievements against targets Handling and ensuring that team appraisals and meetings are conducted to focus on team development and growth Ensuring that customerrequirements are accurately captured and recorded to enable the teams to align new products with these needs Producing Functional Requirements that reflect the proposed solution and operational … needs Working alongside the Project Manager to obtain customer agreement on the specifications and definitions of projects Reviewing documentation produced by other internal teams to ensure that all points are clearly and concisely addressed Providing system guidance to internal stakeholders and departments when needed to support the teams Supporting the activities for improvement of the processes within the systems … Exceptional communication abilities in both written and verbal form and also team management skills Your Opportunity Due to recent success within the business, the company are steadily growing their customer base and therefore must ensure their product continuously aligns with ongoing customer needs and requirements. This opportunity will allow an ambitious and dedicated professional to gain exceptional industry More ❯
of quality assurance and project compliance within designated major/strategic projects. Ensuring that products and services meet the required regulatory, legislative and specification standards before they reach the customer and providing quality assurance support and guidance to the project quality team in all aspects of project management processes. This is a permanent role with NG Bailey, and due … delivery of your works. Satisfy contractual and company obligations in the areas of assurance, process compliance, quality control, defect management and document control. Ensure that company/project/customerrequirements are well understood throughout the project team and assure that the inspection, test and quality processes & plans accurately reflect these and that appropriate customer approvals are … sought. Ensure that project document management and configuration is carried out in accordance with company and project requirements and that accurate records/registers are in place for TQs, technical submittals, document transmission etc. Conduct internal quality assurance on all projects performance and represent the projects at audit with internal or external stakeholders as required. Prepare Quality Assurance Reports More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
MBDA
is at the heart of the product lifecycle, providing an opportunity to experience every phase of development and collaborate across all engineering disciplines. From researching novel technologies and identifying customer needs, through concept development and performance assessment, to product verification in lab tests and firing trials - Systems Design underpins it all. Salary : £31,500 plus a £3000 joining bonus … fantastic site facilities including subsidised meals, free car parking and much more... The opportunity Systems Design engineers are responsible for bringing the full range of design viewpoints together - ensuring customerrequirements are met by proposing innovative solutions, honing in on the detailed design, and coordinating with development teams to make best use of their expertise. We offer exposure … Control Systems, Integration and Systems Validation, Emerging Portfolio and Capability, and Sparkworks. Depending on your home function and choice of placements, you may be involved in technology research, deriving requirements, brainstorming concept solutions, developing functional architectures, analysing system performance, conducting trade studies, or gathering verification evidence in the lab or through offsite trials - we cover the whole Systems 'V More ❯
shaping the voice and clarity of our bid responses. Working alongside our Bid Manager, client account leads, and sales teams, you will be responsible for crafting compelling, compliant, and customer-focused content that wins business. This is a content-led role, distinct from bid process ownership. You will be working closely with a bid manager who will be responsible … tools like AutogenAI’s Ideator and Extractor to accelerate first-draft creation and extract key information from large documents Quality & Compliance • Ensure all content is compliant with bid specifications, customerrequirements, and relevant frameworks (e.g., GDS standards). • Maintain consistency in tone, style, and messaging across all submissions. Continuous Improvement • Capture and incorporate feedback from previous bids to … team. Must Have Experience Minimum 5 years of experience as content designer Able to manage the production of evidence-based bid responses to complex solutions that both address the requirements and are compelling to the intended audience Experience of public sector procurements Experience in working within a bid capacity for businesses delivering IT Services Able to build relationships with More ❯
shaping the voice and clarity of our bid responses. Working alongside our Bid Manager, client account leads, and sales teams, you will be responsible for crafting compelling, compliant, and customer-focused content that wins business. This is a content-led role, distinct from bid process ownership. You will be working closely with a bid manager who will be responsible … tools like AutogenAI’s Ideator and Extractor to accelerate first-draft creation and extract key information from large documents Quality & Compliance • Ensure all content is compliant with bid specifications, customerrequirements, and relevant frameworks (e.g., GDS standards). • Maintain consistency in tone, style, and messaging across all submissions. Continuous Improvement • Capture and incorporate feedback from previous bids to … team. Must Have Experience Minimum 5 years of experience as content designer Able to manage the production of evidence-based bid responses to complex solutions that both address the requirements and are compelling to the intended audience Experience of public sector procurements Experience in working within a bid capacity for businesses delivering IT Services Able to build relationships with More ❯
shaping the voice and clarity of our bid responses. Working alongside our Bid Manager, client account leads, and sales teams, you will be responsible for crafting compelling, compliant, and customer-focused content that wins business. This is a content-led role, distinct from bid process ownership. You will be working closely with a bid manager who will be responsible … tools like AutogenAI’s Ideator and Extractor to accelerate first-draft creation and extract key information from large documents Quality & Compliance • Ensure all content is compliant with bid specifications, customerrequirements, and relevant frameworks (e.g., GDS standards). • Maintain consistency in tone, style, and messaging across all submissions. Continuous Improvement • Capture and incorporate feedback from previous bids to … team. Must Have Experience Minimum 5 years of experience as content designer Able to manage the production of evidence-based bid responses to complex solutions that both address the requirements and are compelling to the intended audience Experience of public sector procurements Experience in working within a bid capacity for businesses delivering IT Services Able to build relationships with More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
MBDA
of our project teams developing ground-breaking EO Seekers & Sensors for our complex weapons. You will be responsible for driving the technical direction of our products to meet challenging customerrequirements by engaging and coordinating with wider specialist design teams and external entities to ensure we successfully deliver on our commitments. The nature of the work is broad … development, all while ensuring a good work-life balance. What we're looking for from you: A well-rounded Systems Engineer with any of the following skills and experience: Requirements analysis, specifications and justification System architecture design and modelling System trade studies to inform design decisions Systems proving, design assurance and certification Additionally, any of the following would be More ❯
ll be doing You will be reviewing the inputs of the ILS team and providing the governance and ensuring the right toolsets and processes are always in place Agree customerrequirements upfront and authorise the outputs at the end, confirming they are fit for purpose and safe before organising the release to the customer Providing technical governance More ❯
ll be doing You will be reviewing the inputs of the ILS team and providing the governance and ensuring the right toolsets and processes are always in place Agree customerrequirements upfront and authorise the outputs at the end, confirming they are fit for purpose and safe before organising the release to the customer Providing technical governance More ❯
ll be doing You will be reviewing the inputs of the ILS team and providing the governance and ensuring the right toolsets and processes are always in place Agree customerrequirements upfront and authorise the outputs at the end, confirming they are fit for purpose and safe before organising the release to the customer Providing technical governance More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Forces Recruitment Solutions Group Ltd
company at defence trade events, briefings, and site visits (UK & EU). Provide market intelligence on defence frameworks, procurement pathways, and competitor activity. Collaborate with technical teams to ensure customerrequirements are translated into compliant solutions. Knowledge, skills and qualifications: Essential: Proven experience within the defence sector in business development/sales, or have a strong military background More ❯
driving innovation and safeguarding digital infrastructures in the UK. Typical responsibilities: Plan, coordinate, and carry out software development activities. Design and run tests to debug and improve software. Translate customerrequirements into mission/business applications, following agreed standards and processes. Fix program errors and prepare operating instructions. Produce and maintain development documentation. Required skills and experience: Proficiency More ❯
delivery and team performance. Responsibilities : Leading, mentoring, and managing a team of embedded software engineers in a collaborative and high-performing environment. Overseeing the full software development lifecycle from requirements and design through to implementation, testing, and maintenance. Collaborating with cross-functional teams, including project management and QA, to ensure seamless and timely delivery of projects. Defining project scope … and deliverables, aligning development with customerrequirements and strategic goals. Conducting code reviews, promoting engineering best practices, and ensuring coding standards are upheld. Troubleshooting and resolving technical challenges while managing risk and maintaining timelines. Driving continuous improvement, fostering innovation, and supporting professional growth within your team. Required Skills & Experience: Proven experience in embedded software development within a safety More ❯
Bristol City Centre - BS1, Bristol, United Kingdom
Zenovo
delivery and team performance. Responsibilities : Leading, mentoring, and managing a team of embedded software engineers in a collaborative and high-performing environment. Overseeing the full software development lifecycle – from requirements and design through to implementation, testing, and maintenance. Collaborating with cross-functional teams, including project management and QA, to ensure seamless and timely delivery of projects. Defining project scope … and deliverables, aligning development with customerrequirements and strategic goals. Conducting code reviews, promoting engineering best practices, and ensuring coding standards are upheld. Troubleshooting and resolving technical challenges while managing risk and maintaining timelines. Driving continuous improvement, fostering innovation, and supporting professional growth within your team. Required Skills & Experience: Proven experience in embedded software development within a safety More ❯
Employment Type: Permanent
Salary: £65000 - £72000/annum Up to £72,000 (Depending on Experie
delivery and team performance. Responsibilities : Leading, mentoring, and managing a team of embedded software engineers in a collaborative and high-performing environment. Overseeing the full software development lifecycle – from requirements and design through to implementation, testing, and maintenance. Collaborating with cross-functional teams, including project management and QA, to ensure seamless and timely delivery of projects. Defining project scope … and deliverables, aligning development with customerrequirements and strategic goals. Conducting code reviews, promoting engineering best practices, and ensuring coding standards are upheld. Troubleshooting and resolving technical challenges while managing risk and maintaining timelines. Driving continuous improvement, fostering innovation, and supporting professional growth within your team. Required Skills & Experience: Proven experience in embedded software development within a safety More ❯