1 to 25 of 264 Permanent Customer Service Jobs in the South West

Technology UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking … a dynamic Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating More ❯

Technology UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking … a dynamic Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating More ❯

Job title: Customer Service Delivery Manager Ref 39986 Division: Retail Location: Hybrid - Walnut Court - SN2 8BN Contract type: Permanent Full/Part-time: Full-time Salary: £55,000 - £70,000 per annum, dependent on experience, plus car allowance, bonus, healthcare, and other benefits Job grade: C Closing date …/05/2025 Looking for Resilient, Customer-Focused Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? Thames Water seeks a hands-on, results-driven Customer Service Delivery Manager who … leads with credibility, empathy, and influence. Inspire through action and support your team via collaboration. This role oversees Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you'll be doing Lead a high-performing team of over 300 FTEs, nurturing More ❯

Job Title: Customer Service Advisor Location: Gloucester, GL4 We're searching for talented individuals like you! This could be the opportunity to begin building your new possible with us. FibreNest is the provider of ultra-fast, full fibre broadband, delivering 100% totally unlimited full-fibre optic internet to … Charles Church. We have a very positive approach to the way we operate at FibreNest, from our Network Operating Team in the background, our customer facing Field Engineers and backed up by our Excellent Customer Service Team. What is the role? This is an exciting opportunity for … a Customer Support Advisor to join the FibreNest Team at their Cheltenham office. This role reports to the Customer Support Team Manager. The Customer Support Advisor is responsible for providing general customer support in a professional and timely manner. This relates to a wide range of More ❯

Customer Support Engineer Department: Sempre Service Employment Type: Permanent - Full Time Location: Barnwood, Gloucester Reporting To: simon atherton Description Join our team and become part of a company that values innovation, growth, and excellence. Sempre is a measurement specialist solving manufacturing challenges across aerospace, automotive, medical, energy and … sub-contract measurement, training and metrology consultancy. The Sempre Group is a subsidiary of Oxford Metrics since October 2024. Job Purpose The role of Customer Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. … The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support for product range Metrology Direct supply To be a team player and show initiative planning out day to day workload. Key Responsibilities Provide on-site Service, Calibration, installation and More ❯

French and Spanish speaking Customer Service Specialist Our client is a leading and well established global technology brand who are looking for a fluent Spanish and French speaker (trilingual) to support business customers with calls, emails and live chat for the EMEA territory. LOCATION Hybrid role. Working in … social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities: Provide first level customer support in Spanish and French Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved Communicate with … with special product requests from Technical Support Attend product training CANDIDATE EXPERIENCE/SKILLS Fluency in Spanish and French is essential Previous experience in customer service or administration is a preference Good skills and understanding of social media platforms is preferred Excellent communication skills Ability to co-ordinate More ❯

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer … coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market strategy. Develop initiatives and localized More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role: Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is … key. As a Customer Service Executive, you will take ownership and process requests received from our Advisers in a timely manner, providing the support they need. This may include making outbound calls and working with other teams to manage any queries through to resolution. And don’t worry … opportunity to gain significant experience and make a meaningful impact within a dynamic team. Skills, Qualifications and Experience: Essential: Have experience of providing great customer service. If you have experience of working in finance or a contact centre before, even better (although not essential) Understanding of the Consumer Duty More ❯

If you enjoy solving problems and being part of a supportive team, this could be the perfect short-term opportunity for you! Customer Care Representative Bath, Somerset, Hybrid working Full time position (40 hours per week) 3 month fixed term contract Up to £26,500 DOE plus commission Please … of the digital dark ages with ultrafast, full fibre broadband. We're proud to offer more than just lightning-fast connectivity, we provide exceptional customer care and a personal touch. The Role We're looking for a Customer Care Representative to join our dynamic team on a … contact for our customers turn to when they need support – helping them with everything from broadband installations to resolving issues. Key Responsibilities: Respond to customer queries across email, social, chat and phone channels Take ownership of queries from start to resolution – including complaints Book installations and clearly explain the More ❯

assistance to our clients. Ensures that all support enquiries are responded to effectively and in a timely manner. Reviews the information provided by the customer and ensures that all essential information has been collected and access to customers systems is available, liaising with the customer where required. Reviews … updates to customers in a clear and timely manner. Escalates issues and blockages to line manager promptly. Maintains clear, comprehensive, and timely internal and customer-facing case notes. Assists the department in building and consolidating knowledge within the team by writing, reviewing, and updating knowledge base articles. Works within … and skills of the role. Consolidates, records, and shares learnings for the greater benefit of the team. Remains committed to ongoing learning to develop customer service skills and develop functional and technical knowledge. Skills Experience of the following: Functional School management systems (desirable) Accounting and payroll systems (desirable More ❯

Are you an experienced technical support professional with a passion for customer service and quality improvement? We're seeking a Customer Technical Support Manager to lead and strengthen the technical relationship between our company and our valued customers. This is your chance to make an impact at … a dynamic, forward-thinking drink manufacturer committed to excellence. Customer Technical Support Manager Refresco, Bridgwater Day shift, Monday to Friday 8:30am 5pm (4pm Friday) Hybrid working - 2 days at home, 3 days in office Whats in it for you: Tailored competitive salary dependent upon experience 10% annual bonus … dental insurance, 10X life assurance, car package, will writing services, financial advice services, activities pass, discounts on major retailers. About the Role As the Customer Technical Support Manager, you will be the primary point of contact for our customers' technical needs. You will ensure that customer expectations are More ❯

to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Main Purpose of Role: The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT users. Our Service Desk Engineers provide a high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our Support Operations Centre located … or working from home. Support is provided from 8.00am to 6:30pm Monday to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. The aim More ❯

to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Main Purpose of Role: The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT users. Our Service Desk Engineers provide a high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our Support Operations Centre located … or working from home. Support is provided from 8.00am to 6:30pm Monday to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. The aim More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with … excellent communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and … have a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships More ❯

professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters … that significantly impact business operations. Essential Functions, Duties, and Responsibilities Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards. Analyze and monitor key performance indicators (KPIs) to track shop performance … and identify areas for improvement. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. Oversee, analyze More ❯

individuals and MSP clients with IT Support. You’ll need to understand IT support and have a desire to support clients to ensure 100% customer satisfaction. You will enjoy meeting other people and building good working relationships with our clients both face to face and by telephone, delivering service … working hours to minimise disruption to clients. You will have previous experience in IT support of a minimum of 3 years at a managed service provider, with a strong customer service background. You will have experience or knowledge of most of the following: Microsoft Office 365 (passwords … support or Microsoft Certified Professional accreditations are desirable but not essential: we are more interested in your practical experience in the workplace and your customer focus. Due to the geographical spread of our clients and regular business travel, you will need a driving licence. Responsibilities will include: Answering telephone More ❯

sector. They provide cutting-edge fleet management solutions to businesses across the UK and Europe, enhancing efficiency and sustainability. With a strong emphasis on customer satisfaction and operational excellence, they are looking for a proactive and detail-oriented Customer Technical Support Advisor to join their growing team. The … Role This role is pivotal in delivering high-quality customer support for fleet accounts, ensuring seamless service installations, removals, and issue resolution. Acting as the key contact for customers, you will handle daily fleet management, coordinate with external engineers, and maintain accurate records within the CRM system. Responsibilities … for the Customer Technical Support Advisor: Manage a portfolio of fleet accounts, overseeing vehicle setups, customer queries, and service updates Coordinate service calls, installations, and removals with external engineers, ensuring smooth execution Maintain and update the customer portal, managing driver assignments and providing guidance to More ❯

as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner. Team Development: Take an active … in personal and team development to enhance the overall work experience. Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT. Skills and Qualifications: Attitude: Friendly, personable, and professional demeanour. Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure). More ❯

as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner. Team Development: Take an active … in personal and team development to enhance the overall work experience. Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT. Skills and Qualifications: Attitude: Friendly, personable, and professional demeanour. Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure). More ❯

suit someone who is tech-savvy and who has an interest in technology, telecoms or IT. You will be willing to learn, have strong customer service skills, with exceptional attention to detail, and common sense, as well as sales administration and time management skills. You will be willing … you should be IT computer-literate with a good telephone manner. To be successful in Sales Administrator role, you will have:- Experience demonstrating excellent customer service skills High level of IT literacy - proficient with MS Office and MS Outlook Evidence of excellent organisational and multitasking skills A team … once Be able to conduct research when needed and think for yourself Be competent, diligent, organised and thorough Responsibilities of a Sales Administrator: Handle customer queries by email and phone Respond to or co-ordinate responses to customers by email and phone or ticketing system Raise tickets for queries More ❯

GBP38000 - GBP42000 per annum plus vehicle Reference: CT Description Field Service Engineer Location: M4 corridor, locations between Bristol and Swindon and Donnington Hours: 8:30 AM - 5:00 PM (Flexible) Salary: £38,000 - £42,000 (DOE) + Vehicle About the Role: We are seeking an experienced Field Service … Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas. Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs). Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM). Update … status and outcomes. What We're Looking For: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable More ❯

will suit someone who is tech-savvy and who has an interest in technology, telecoms or IT. You will bewilling to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. You will be willing to learn and will be given … allocating enquiries. To be successful in Sales Administrator role, you will have:- Have a strong interest in technology, IT or telecoms Experience demonstrating excellent customer service skills High level of IT literacy - proficient with MS Office and MS Outlook Evidence of excellent organisational and multitasking skills A team … once Be able to conduct research when needed and think for yourself Be competent, diligent, organised and thorough Responsibilities of a Sales Administrator: Handle customer queries by email and phone Respond to or co-ordinate responses to customers by email and phone or ticketing system Raise tickets for queries More ❯