1 of 1 Permanent Escalation Engineer Jobs in the South West

Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer. Responsibilities will include: Acting as a … technical escalation point to the IT service desk Assist with pre-sales technical support Providing technical support by way of support tickets and emails Answering the phone when needed Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting Acting as primary technical lead Training other members of the desk, or assisting non technical staff with … support issues Answering to the service desk manager A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems. The Person: For this role, our client is More ❯