Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Penelope
experienced working at a 1st/2nd line level providing desktop support to our clients and their users. We support organisations using a variety of cloud (Office 365, Azure, GSuite) and on-prem (Windows, Macs, Exchange, SQL etc ) environments so we will be looking to build-on your existing experience and to teach you some new things along the … is a must Great attention to detail Previous experience supporting users with laptop, desktop, and printer issues Experience supporting and administrating Office 365 and/or GoogleWorkspace Experience supporting networking devices/functions such as DHCP, Wi-Fi, routers, broadband etc. Experience supporting Windows 10 and common desktop software including Microsoft Office Basic understanding of cloud More ❯
with or enthusiasm for rail. Previous experience within a service desk, help desk, or technical support role. Previous application support experience. Familiarity with MS Office/GoogleGSuite productivity software (Docs, Sheets) Company Benefits Include: • Auto enrolment Pension Scheme • 25 Days Holiday plus bank holidays • Life Assurance • Private Healthcare Cover • Work related training courses as required • Complimentary snacks More ❯
2nd line support analyst – Windows, Office, networking, ITIL, GSuite, Linux – Wiltshire, hybrid JOB SUMMARY & SCOPE Responsible for providing technical support and assistance to end-users within our organization. You will respond to enquiries, diagnose, and troubleshoot technical issues, and provide timely solutions to ensure the smooth operation of our systems and technology infrastructure. KEY ACCOUNTABILITIES • Respond to incoming support … a technical support role or help desk environment is desirable. • Proficiency in troubleshooting hardware, software, and network issues. Familiarity with operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, GSuite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on More ❯