17 of 17 Permanent Incident Management Jobs in the South West

productivity applications. · Experience in Exchange Online and other M365 Collaborative tools/products like MS Teams, SharePoint, One Drive etc. · Knowledge about License Management · PowerShell scripting · Knowledge about JIRA and ServiceNow tool · Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness … Azure tenant-level configuration, including · Azure Active Directory administration · Single Sign-on (SSO) · Conditional Access Policy (CA) · Multi-Factor Authentication (MFA) · Identity and Access Management (IAM) · Managing/Administering Exchange Online and other M365 Collaborative tools/products like Teams, SharePoint, One Drive etc. · Configure and manage a Teams ...

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

team and support the day-to-day running of their Unix estate. About the Role As a Junior Unix Engineer, you'll support the management and maintenance of Unix platforms across Paragon's hosting estate, spanning on-prem, private cloud, and public cloud environments. You'll work closely with … routine maintenance Monitor platform performance, availability, and capacity Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI) Follow ITIL-based change and incident management processes Help maintain documentation and configuration records Contribute to automation and continuous improvement initiatives Participate in an on-call rota and occasional ...

team and support the day-to-day running of their Unix estate. About the Role As a Junior Unix Engineer, you'll support the management and maintenance of Unix platforms across Paragon's hosting estate, spanning on-prem, private cloud, and public cloud environments. You'll work closely with … routine maintenance Monitor platform performance, availability, and capacity Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI) Follow ITIL-based change and incident management processes Help maintain documentation and configuration records Contribute to automation and continuous improvement initiatives Participate in an on-call rota and occasional ...

secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You'll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling—your mission is governance, risk, compliance, and enabling secure delivery. … What You'll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR ...

secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You'll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling—your mission is governance, risk, compliance, and enabling secure delivery. … What You'll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR ...

operating scalable, secure, and automated environments that enable product engineering teams to deliver safely and quickly. You'll lead teams responsible for environment management, CI/CD integration, and observability, while driving large-scale modernisation and technical debt reduction programmes across legacy and cloud-native estates. What … release-ready, supporting modern deployment practices while meeting financial services change and governance controls. Drive automation and standardisation using Infrastructure as Code and configuration management, tightly integrated with CI/CD pipelines. Build and evolve platform capabilities that enable self-service provisioning, consistency, and repeatability for development teams. Implement ...

operating scalable, secure, and automated environments that enable product engineering teams to deliver safely and quickly. You'll lead teams responsible for environment management, CI/CD integration, and observability, while driving large-scale modernisation and technical debt reduction programmes across legacy and cloud-native estates. What … release-ready, supporting modern deployment practices while meeting financial services change and governance controls. Drive automation and standardisation using Infrastructure as Code and configuration management, tightly integrated with CI/CD pipelines. Build and evolve platform capabilities that enable self-service provisioning, consistency, and repeatability for development teams. Implement ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes … provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry ...

questions. ·Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads. #LI ...

questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills ...

will you be doing? Overseeing daily IT operations across servers, storage, networking and cloud platforms Acting as the escalation point for complex service and incident management issues Implementing and maintaining robust security measures including firewalls, VPNs and access controls Ensuring compliance with security frameworks through audits and assessments ...