1 to 25 of 31 Permanent Incident Management Jobs in the South West

heart of this capability. Operating 24 hours a day, seven days a week across Nationwide and Virgin Money, it brings together Event Management, Incident Management and Major Incident Management to protect service availability, minimise disruption and support the resilience of the organisation. The Head … doing You will lead the day-to-day performance of our 24-hour Command Centre operation, setting clear operational standards and ensuring effective monitoring, incident response, operational control and escalation across Nationwide and Virgin Money. You will have overall accountability for the Event Management, Incident Management ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of the new NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient … support the ongoing running of the services. This could include taking responsibility, as an individual and as part of the wider team, for incident management, problem management, release management, capacity management, availability management, and business as usual stakeholder engagement. Being responsible for contributing ...

commute to our office located at 40 High Street, Street, Somerset, BA16 0EQ for mandatory meetings. This might be every month. Responsibilities Own escalation management for service issues raised by providers or senior business stakeholders. Build and maintain trusted relationships with business leadership teams dependent on IT services. Provide … working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent ...

Technology Summary of Position In coordination with USNH ET&S Learning Space Technologies Service Line teammates, this person will provide operational maintenance, troubleshooting, and incident resolution of classroom audiovisual systems. Some tools to accomplish this include maintaining a maintains private subnet of remote audiovisual network controllable system devices across … Plymouth campus. Position provides Tier III troubleshooting for incident and problem resolution of classroom and conference room audiovisual technologies and equipment, both onsite and remote. Responsible for pushing firmware updates and control system updates; maintaining known issues and versioning logs. Responsible for interacting with vendors, maintaining relationships. Consults with ...

critical secure environment. This is an excellent opportunity to play a key role in the development, governance, and continual improvement of Service Asset & Configuration Management processes across a complex multi-domain infrastructure. Working within a highly secure environment, you will take ownership of SACM activities, ensuring the accuracy, integrity … effectiveness of the Configuration Management System (CMS) and associated processes. You will work closely with operational teams, service management functions, and stakeholders to drive best practice, governance, and continuous improvement across the estate. Key Experience: Lead the creation, implementation, and continuous improvement of SACM processes, procedures, governance ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

effective delivery of life-critical operations. You’ll contribute to the stability, proactive monitoring and continuous improvement of operational communications services, supporting rapid incident response, service resilience and operational readiness. What you will be doing Support the operation of Airwave radio and associated operational communications infrastructure, ensuring services … procedures. Identify, log and categorise operational communications incidents, ensuring accurate information capture and timely escalation to senior engineers, suppliers or on-call support. Support incident management activities for live operational communications issues, including assisting with diagnostics, restoration actions and communication updates. Assist with major incident support, ensuring ...

defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.* Mentor junior engineers and specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation ...

operate in a build‐and‐run model, with teams responsible for the full software lifecycle, from architecture and delivery through to operational support and incident management. Our core platform is built on AWS serverless technologies including Lambda, SQS, EventBridge, API Gateway, S3, and ECS. We primarily develop in TypeScript … Infrastructure is managed through a combination of Terraform and Serverless Framework. We use GitHub Actions for CI/CD and incident.io to support our incident management processes and operational workflows. We care deeply about engineering quality, pragmatic architecture, and continuous improvement. If you’d like to go deeper ...

technical documentation throughout the project lifecycle. Coordinate operational readiness activities , including identification and creation of Configuration Items with operational teams, and gathering information for Incident Management, Backup & Recovery, Disaster Recovery and Scheduled Maintenance procedures. Coordinate preparation of operational support and handover documentation , including the Integration Register, application support … Architecture, Cybersecurity) without owning technical approval, and to track technical actions, dependencies and risks across multiple projects. Operational readiness knowledge — understanding of Configuration Items, Incident Management, Backup & Recovery, Disaster Recovery and Scheduled Maintenance requirements, and ability to coordinate operational support and handover documentation. Adaptability and vendor management ...

responsibilities will include: Managing the performance, resilience and lifecycle of cloud services, infrastructure, devices and applications. Administering Microsoft 365, Entra ID, identity and access management, endpoint security and corporate SaaS applications. Maintaining corporate networks, including firewalls, switches, wireless, VPN, DNS and DHCP. Implementing configuration changes, integrations and automation … improve efficiency and consistency. Monitoring service health, capacity, performance and security, proactively addressing risks and vulnerabilities. Leading complex incident resolution, root-cause analysis and security investigations. Coordinating patching, upgrades, backups, recovery testing and business continuity arrangements. Maintaining technical documentation, operational procedures, asset records and IT service-management standards. ...

Level About the role: The Mulesoft Support Consultant forms part of the SJP Applications and Data Support team that is central to effective application management and maintaining high availability of production systems supporting many business functions, the partnership and clients. The role is responsible for the support, maintenance, monitoring … enterprise monitoring tools. Proactively identifying service degradation, performance bottlenecks, and capacity risks. Investigating, troubleshooting, and resolve complex production incidents within agreed SLAs. Leading major incident investigations and coordinate technical resolution activities. Ensuring timely communication of incidents, risks, and service impacts to stakeholders. Acting as an escalation point for complex ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … tools. Develop, maintain and optimise CI/CD pipelines using tools such as GitLab CI, Jenkins, GitHub Actions or Cloud Build. Automate deployment, configuration management and operational processes using scripting languages such as Python, Bash or PowerShell. Manage GCP services, including Google Kubernetes Engine (GKE), Compute Engine, Cloud Storage ...

will include the following: Ownership Act as the technical and functional lead for the linux-based, SAP ECC6 environment Provide SAP support activities including incident management, root cause analysis, and system improvements Provide guidance across SAP modules such as FI/CO, MM, SD, PP, or other relevant … Delivery & Transformation Support ERP-related projects, including upgrades, enhancements, and system integrations Work with stakeholders to translate business requirements into technical solutions Ensure effective incident, problem, and change management processes are in place Promote knowledge sharing and maintain system documentation and support procedures Vendor & Stakeholder Management Manage ...

solution design and procurement. Drive standardisation through reusable security controls and patterns. Oversee detection, response and recovery across IT and OT environments. Continuously improve incident response capability and organisational resilience. Align incident management with regulatory and crisis management requirements. Embed a risk-based approach to supplier … ability to influence at the executive level and deliver integrated, enterprise-wide security capabilities. You will have proven leadership experience in security operations and incident response teams, and experience building and leading integrated security functions. A strong track record embedding security into business and technology delivery and a deep ...

evaluate performance against these SLOs. You will continuously monitor and analyse these indicators, including network performance metrics to detect deviations early, enabling proactive incident response and targeted improvements.You will oversee system and network capacity and performance, manage resource utilisation efficiently, and conduct thorough cost analytics to identify optimisation opportunities. … Familiarity with PCI DSS and other relevant security frameworks to ensure the infrastructure meets regulatory requirements and best practices.* Strong problem-solving collaboration and incident management capabilities.* Knowledge in network technologies such as TCP/UDP, IPv4/IPv6, Wireless, BGP, VPN, L2 switching, Firewalls, Load Balancers, EVPN ...

application lifecycle, including selection, implementation, upgrades, optimisation, and retirement Ensure reliability, availability, and performance of critical systems, driving best‐practice support and incident management Build, lead and develop a high‐performing team of application specialists, fostering innovation and collaboration Partner with business units, IT service lines and external … deliver effective, value‐driven solutions Embed governance, security, and compliance standards across all enterprise applications What you’ll bring Proven experience in senior applications management or IT leadership roles Strong technical knowledge across enterprise ecosystems such as ERP, PLM, BI, SaaS platforms, integration technologies, Atlassian tools, Microsoft 365, SharePoint ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

reliability, security and FinOps. Set standards for Terraform, OpenTofu and Infrastructure as Code. Own GitHub orchestration, CI/CD and release practices. Improve observability, incident management and operational readiness. Select the right tools and methods for sustainable engineering. Mentor engineers and drive continuous improvement. Partner with engineering, security ...

thrive in complex, fast-paced, and multidisciplinary environments, bringing together cross-functional teams to align on strategy, priorities, and outcomes. With exceptional stakeholder management and communication skills, you build strong relationships across all levels of an organisation, effectively balancing customer needs, commercial objectives, and technical considerations. You are confident … direction. Essential Criteria: Experience in product ownership/management. Proven experience with complex digital products. Strong product judgement and decision-making skills. Excellent collaborator management, including Director and C‐Suite levels. Technical understanding to engage with engineering and architecture teams. Desirable Criteria: Experience in fintech, financial services, or wealth ...

build, test and iterate on tool-using agents and AI-powered automations. Monitor service health, usage, cost and performance; lead testing, evaluation and incident triage to improve reliability and prevent recurring issues. Partner with product, engineering, security, vendors and business teams to translate needs into effective platform configurations, integrations … automations. Document configurations, dependencies and runbooks, applying secure change-management, governance and operational practices. Your skillset: SaaS Administration: Experience administering cloud-based business systems, including configuration, user access, environments, integrations, release management and vendor support. Applied AI & Agentic Workflows: Experience building agentic workflows that combine models, tools ...

looking for a DV cleared Microsoft Support Engineer to provide day-to-day support and operational management of Microsoft server, identity,and application services within a managed service environment. You will be responsible for incident resolution, monitoring, maintenance, patching, service requests, and operational changes across a range … Responsibilities Service Operations Investigate, diagnose andresolve incidents affecting authentication, federation and device registrationservices. Support service requests, MACDsand operational change activities. Participate in major incidentmanagement and technical escalation activities. Maintain operationaldocumentation, support procedures and knowledge articles. Ensure adherence to agreedservice levels and operational processes. Monitoring & Platform Health Monitor service availability,health ...