1 to 25 of 41 Permanent Incident Management Jobs in the South West

to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem … Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven … relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management tools More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts. Develop and implement ongoing preventative maintenance schedules. Report all activity using both Apogee and client incident management systems. Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results. Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts. Develop and implement ongoing preventative maintenance schedules. Report all activity using both Apogee and client incident management systems. Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results. Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues More ❯

seeking a highly organised, efficient, and dynamic individual to join the Westcountry Rivers Trust as Head of Resources, playing a key role within our Management Team. You will lead our HR, IT, Health & Safety, and Site Management/Assets functions, supporting the successful delivery of our new five … year charity plan. As a member of the Management Team, you will provide strategic leadership and oversight, while ensuring operational delivery aligns with the charitys goals. You will also forecast future organisational needs, helping to shape our capacity and resilience for the years ahead. The Head of Resources will … cohesion and alignment of core operational resources across the Trust, acting as the central point of contact for HR, IT, Health & Safety, and Site Management/Assets Human Resources (HR) - Oversee all aspects of HR strategy, policy, and operations, ensuring compliance with employment law and ACAS best practice - Lead More ❯

seeking a highly organised, efficient, and dynamic individual to join the Westcountry Rivers Trust as Head of Resources, playing a key role within our Management Team. You will lead our HR, IT, Health & Safety, and Site Management/Assets functions, supporting the successful delivery of our new five … year charity plan. As a member of the Management Team, you will provide strategic leadership and oversight, while ensuring operational delivery aligns with the charitys goals. You will also forecast future organisational needs, helping to shape our capacity and resilience for the years ahead. The Head of Resources will … cohesion and alignment of core operational resources across the Trust, acting as the central point of contact for HR, IT, Health & Safety, and Site Management/Assets Human Resources (HR) - Oversee all aspects of HR strategy, policy, and operations, ensuring compliance with employment law and ACAS best practice - Lead More ❯

IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the … requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate … asset management system for IT resources. Ensure the integrity of the trusts records of IT assets and their assignments to stakeholders. Ensure the assignment of IT assets to stakeholders are managed, maintained, recorded and updated effectively and accurately. Follow relevant health and safety guidelines and participate in risk assessments More ❯

line capability wherever and whenever required. We are looking for an experienced product security practitioner with expertise in developing and maintaining robust product security management systems for defence and government customers. The Chief Product Security Engineer will take responsibility for ensuring that all security aspects of the design, development … teams, including in terms of: Deriving security requirements Undertaking security risk assessments for products Preparing security risk mitigation plans Review and approval of Security Management plans Security policy maintenance and monitoring Production of LoB security metrics Management of attendance at external security forums Attendance and support to the … Security Special Interest Group Lead security incident management teams during incident/crisis situations in conjunction with the Lead Product Security Engineer(s) The Chief Product Security Engineer has delegated authority within the independent Design Integrity function, responsible for the following elements: Security process maintenance and monitoring More ❯

threats around the clock Developing and managing the IT budget, ensuring expenditures remain within the allocated budget while seeking optimisation opportunities Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling Your previous experience is likely to include … . Leading and developing high-performing, global and multicultural teams to implement efficient processes and drive CI in IT service management Extensive experience and proven ability to manage complex projects and drive strategic initiatives Extensive experience in IT security operations and incident management, with a strong focus … all times Demonstrate a proven ability to inspire, lead and develop high-performing, diverse and multicultural teams to achieve common goals Drive global change management processes and ensure widespread adaption, leading organisational transformation and aligning initiatives with long-term strategic objectives Have a sound understanding of project management More ❯

role in delivering advanced security operations services to clients across different industries when needed. As the Senior SOC Analyst, you will be central to incident response and threat hunting, while also guiding a small group of apprentices and junior analysts, all without the strain of late nights or on … role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. Key Responsibilities Mentorship & Team … Leadership: Guide and support juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g. More ❯

role in delivering advanced security operations services to clients across different industries when needed. As the Senior SOC Analyst, you will be central to incident response and threat hunting, while also guiding a small group of apprentices and junior analysts, all without the strain of late nights or on … role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. Key Responsibilities Mentorship & Team … Leadership: Guide and support juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g. More ❯

role in delivering advanced security operations services to clients across different industries when needed. As the Senior SOC Analyst, you will be central to incident response and threat hunting, while also guiding a small group of apprentices and junior analysts, all without the strain of late nights or on … role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. Key Responsibilities Mentorship & Team … Leadership: Guide and support juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g. More ❯

devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as … delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial More ❯

email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. Collaborate with other PentenAmio … teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding … communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management Qualifications & Eligibility To be eligible for this position you must: Be an British citizen; and Hold or be able to obtain a NSV-DV More ❯

email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. Collaborate with other PentenAmio … teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding … communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management Qualifications & Eligibility To be eligible for this position you must: Be an British citizen; and Hold or be able to obtain a NSV-DV More ❯

with Secure Mobility, Applied Artificial Intelligence and Innovation and Technical Services Solutions. To find out more visit our website at pentenamio.com. Typical Activities Include: Incident and Major Incident Management Release and Deployment activities Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities … NSV-DV clearance. IT Operations experience - minimum of 1-2 years. Desirable: CCNP Experience of using collaboration tools e.g. Atlassian Confluence & JIRA. Mobile Device Management (MDM) knowledge. Experience with SIEM tools e.g. Splunk. Experience with VMWare, Veeam Backup. Experience with Windows server platforms. Experience of using deployment automation tools More ❯

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate More ❯

Serve as the primary escalation point for technical incidents, system failures, and performance issues, ensuring swift resolution and root cause analysis. - Maintain and improve incident response protocols, technical documentation, and escalation playbooks to ensure consistent and effective handling of incidents. - Support out-of-hours (OOH) incident management … TECS). - Familiarity with TEC standards and protocols such as BS 8521, BS 8521-2 (NOW-IP), TS 50134-9. - Knowledge of device management portals, dispersed alarm equipment, radio frequencies, and ARC platforms. - Awareness of medical device regulations (e.g., ISO 13485, ISO 14971, MDR). - Understanding of product … lifecycle management (PLM) and inclusive design principles. - Strong grasp of data protection regulations (e.g., GDPR) and commercial models (B2B, B2C, SaaS). Skills - Strong skills in product discovery, market analysis, and UX research. - Proficiency in data analysis and reporting (Excel, Power BI, SQL basics). - Excellent stakeholder management More ❯

environment as well as experience in firewall upgrades, network upgrades and wifi upgrades. This role will also manage a couple of junior engineers (no management experience necessary). The role is based in Westminster with 1-2 days working from home. Further detail: To configure, maintain, secure & develop the … models for membership services, commercial activities, Events & Charity. To provide technical infrastructure support of all server, cloud, security and networking platforms. Maintain effective data management, backup and DR capabilities, and provide elevated support assistance to helpdesk where needed, both within local offices and remote sites to enable all users … daily job functions to the optimum level. To manage the MIS Servicedesk. Responsible for the configuration and maintenance of the group helpdesk ticketing platform. Management of ticket lifecycles, technician work load balancing and reporting. IT Infrastructure Management : Oversee the smooth operation of the Group IT infrastructure, ensuring stability More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

through remote tools, ensuring minimal disruption to their work. Installing and maintaining hardware and computer peripherals Installing and upgrading operating systems and computer software Incident Management: Diagnose and resolve technical issues related to operating systems (e.g., Windows, macOS), applications, printers, and connectivity. Travelling to site to provide proactive … and reactive IT Support when required Ability to solve complex hardware and software issues Asset Management: Track and manage IT assets, including inventory of devices and software licenses. Documentation: Maintain records of issues, solutions, and procedures for future reference and knowledge sharing. Technical Skills required Windows 11 (build and More ❯

through remote tools, ensuring minimal disruption to their work. Installing and maintaining hardware and computer peripherals Installing and upgrading operating systems and computer software Incident Management: Diagnose and resolve technical issues related to operating systems (e.g., Windows, macOS), applications, printers, and connectivity. Travelling to site to provide proactive … and reactive IT Support when required Ability to solve complex hardware and software issues Asset Management: Track and manage IT assets, including inventory of devices and software licenses. Documentation: Maintain records of issues, solutions, and procedures for future reference and knowledge sharing. Technical Skills required Windows 11 (build and More ❯