1 to 25 of 28 DemandTrendPermanent Incident Management Jobs in the South West

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

plans Design and deliver targeted training to equip business leaders with the skills and knowledge to fulfil their continuity responsibilities Plan and run high-impact simulations for Executive-level Incident Response and Critical Incident Management teams Serve as the go-to expert for resilience and business continuity across the organisation Safeguard certification standards (ISO22301) and uphold best … in-class business continuity practices Identify and resolve compliance gaps swiftly to maintain operational readiness Your skills and experiences: Proven track record in Business Continuity, Incident Management and Emergency Response, with the ability to influence and gain buy-in from senior leaders Agile, analytical thinker who's able to assess situations fast, make sound decisions and solve complex … reports to senior and executive audiences Confident crisis facilitator who is adept at designing and running high-stakes simulations for Executive and Board-level teams Professional qualifications in Crisis Management, Risk Management, or Business Continuity (e.g. Strategic Risk & Crisis Management Diploma, MBCI, CRM), or equivalent proven experience Active membership of relevant industry or sector professional bodies Benefits More ❯

systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs … complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system for … creating user accounts and ensuring appropriate access rights in line with internal IT policies and processes. Under direction of the IT Network and Support Manager: o Administer the trusts management information systems. o Administer the trusts public cloud architecture, systems, applications and security. o Administer the trusts on-premise network infrastructure, systems, services and hardware. o Administer the trusts More ❯

delivering a professional and efficient service at all times. Deliver user education and guidance on technology to colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute to IT projects and service improvement initiatives. Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches. Monitor and review service … of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of customer service and satisfaction. ? Essential Experience & Skills Minimum 3 years' experience delivering, maintaining, and supporting on-site/field … audio-visual equipment. Network cabling. VOIP telephony configuration and support. Broadband ordering processes for farm sites. Minimum 3 years' experience in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with ITIL principles , with thorough working knowledge of Incident, Change, and Problem Management . More ❯

and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise with second line … support teams to identify resolution for incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills knowledge of supporting Microsoft Operating systems, Windows More ❯

Head of Compliance, the Programme Risk and Business Continuity Manager will be supported by a Risk and Business Continuity Advisor. This role is the programme focal point for risk management and business continuity across the Prime contract as part of the functions stakeholder management duties defined below. The role will be hybrid, with expectations to be in our … Bristol, UK office at least two days per week and some UK travel will be required. Duties & Responsibilities Risk Management: Lead the contract's risk management framework, ensuring compliance with UK Defence risk policies. Maintain and annually update the Programme's Risk Management Plan Oversee and maintain risk register for the Prime and oversee and validate subcontractor … workforce arrangements across our Leidos LCST workforce locations. Ensure subcontractor BCPs are aligned, tested, and compliant with contractual requirements. Maintain and annually update the Programme's Business Continuity and Incident Management Plan (BC&IMP) and Prime Crisis Response Plan (CRP). Lead business continuity exercises and post-incident reviews, driving continuous improvement. Governance & Leadership: Chair the Risk More ❯

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you’ll bring: Experience as a Laptop/Desktop … Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If More ❯

the heart of what we do and we'll do our best toagreea working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … work. Providing exceptional customer experience and service, to internal Met Office staff. Training & Continued professional development both on the job & with dedicated training time & paid qualifications. Proactively reviewing the Incident and Task queues and taking ownership ofsupportrequests. Supporting modem Windows desktop, hardware lifecycle, M365, and wider aspects of End user computing in the Met Office Administering and updating policies … supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices More ❯

what it means to succeed. That's why we support you to pursue a career that's unique to you. Because success is personal. What you'll be doing Incident Management & Response Perform root cause analysis of security incidents, understand attack paths, and develop or improve response playbooks. Coordinate with technical and business teams across cloud platforms (AWS … endpoints to support remediation and recovery. Provide technical guidance during investigations using alert data and logs. Respond to incidents promptly, investigate thoroughly, and mitigate risks effectively. Maintain and update incident response playbooks. Analyse data from logs, SIEM, and forensics; produce detailed reports and liaise with SecOps and SOAR teams. Lead incident reporting efforts and ensure templates and processes … are current. Act as the key expert in cyber incident reporting at EDF (UK). Advise on and help optimize EDR/XDR toolsets and MDR services to meet incident response needs. Stakeholder & Compliance Translate technical threats into clear business risks and mitigation actions for management. Collaborate with GRC to ensure compliance with regulations and frameworks (e.g. NCSC More ❯

successful candidate will play a central role in delivering risk reduction across the business. You'll be responsible for maintaining ISO27001 compliance, overseeing risk assessment and mitigation, and supporting incident management across multi-entity operations. Key Accountabilities: Lead and manage a team of three security professionals , supporting their development and day-to-day delivery. Ensure ongoing ISO27001 accreditation … policy, tooling, and training. Conduct risk assessments, oversee remediation plans, and guide secure-by-design approaches across projects. Provide technical leadership in areas including threat intelligence, compliance reporting, and incident response . Support regulatory and internal audits, contributing clear documentation and continuous improvement. Collaborate with internal teams and external partners, including service providers and the organisation's parent company. … Required Skills & Qualifications: Demonstrable experience in information security leadership , including line management or team leadership . In-depth knowledge of ISO27001, GDPR, FCA SYSC, PCI DSS and other regulatory/compliance frameworks. Hands-on experience with security technologies: SIEM, IAM, vulnerability assessment, endpoint protection, cloud services (AWS, SaaS, IaaS) . Strong communication skills and stakeholder management abilities. Experience More ❯

You will be responsible for the development, implementation, and continuous improvement of diagnostic workflows, ensuring compliance with national standards and contributing to the advancement of genomic medicine. Leadership and Management Lead a defined section or function within the SWGLH Bioinformatics service. Oversee service delivery, ensuring accuracy, timeliness, and adherence to quality standards. Manage staff performance, training, and development, including … pipelines and tools for NGS and other technologies. Collaborate with IT teams to ensure robust infrastructure and software support. Lead on the integration of bioinformatics systems with Laboratory Information Management Systems (LIMS). Ensure compliance with ISO15189:2022 standards and support UKAS accreditation processes. Quality and Governance Write and maintain Standard Operating Procedures (SOPs) for bioinformatics processes. Lead internal … and external quality assurance activities. Maintain rigorous documentation and audit trails for all bioinformatics workflows. Support incident management, root cause analysis, and continuous quality improvement. Education and Training Deliver training and mentorship to staff and students in bioinformatics. Assess and support STP trainees through formal evaluations and feedback. Maintain HCPC registration and a portfolio of Continuing Professional Development More ❯

part of a highly skilled environment, supporting mission-critical IT infrastructure and playing a key role in maintaining secure and stable platforms. You'll be involved in everything from incident response to system optimisation, working closely with internal stakeholders and external partners. As a trusted recruitment partner, we're supporting our client in finding an engineer with strong hands … on experience and a proactive approach to platform operations in highly regulated environments. Key Responsibilities Provide day-to-day operational support for secure environments, including incident management, change implementation , and routine maintenance Deliver approved technical changes in line with customer and project requirements Proactively monitor infrastructure to identify and resolve potential issues Automate processes to improve efficiency and More ❯

Experience of building and operating consumer-facing services Demonstrable experience as an infrastructure, operations or technical expert operating in the space between development and operations. Previous experience in cloud management, code and test, scaling, automation, source control, deployment, and back-up Experience using Azure DevOps, Octopus Deploy (or another CICD tool) to automate software releases to customers. Scripting experience … continuous improvement. You have a passion for DevOps and Platform as a Service. Understanding of security and compliance requirements related to platform infrastructure. Experience with observability practices and tooling, incident management processes and driving operational excellence. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to More ❯

make a real impact. You'll also contribute to continuous service improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure incidents … technical and user support to meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management What do you need to thrive? Good standard of education including A levels or equivalent Previous call centre or Service desk/IT support experience A good More ❯

to support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills growth. The following skills More ❯

to support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills growth. The following skills More ❯

edge air-gapped cloud technology to support users with questions. Supporting internal reviews to identify opportunities for continuous improvement and reducing toil. Following runbooks and procedures for high-priority incident management. Supporting UK critical workloads and identifying areas for runbook improvement. Mentoring junior engineers and fostering team skills growth. Discover where this job fits at Accenture Cloud computing jobs More ❯

retrospectives and lessons learned (depending on nature of testing) Input relevant testing outcomes and information into Operational Resilience annual self-assessment and governance fora, as required Support Crisis and Incident Management activities, as required, including participating in on-call rotation What will make you stand out? Significant relevant experience in specialist role Demonstrable knowledge and experience in operational … resilience and testing. Familiarity with crisis and incident management. Ability to run projects, and lead in a cross-functional environment. Strong communication skills. Proactive, innovative, and adaptive mindset. Strong analytical and planning skills. Experience with UK regulatory frameworks and other relevant jurisdictional frameworks such as DORA. Essential Qualifications: There are no minimum educational requirements for this role. More about … new BOI UK operating model builds on our niche strengths, reduces silos, and supports UK strategy delivery. UK Operations enables this strategy through personal and business customer servicing, debt management, customer relations, operational resilience, IT, and supplier governance, ensuring standardisation, quality, and best practices. Operational Resilience is a critical team managing risks to delivery stability, ensuring rapid recovery from More ❯

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯

you’ll need: Experience in either an application support, IT support or relevant technical role A strong technical base of knowledge, ideally across databases, scripting, application monitoring tools and incident management systems Strong problem-solving skills Methodical and highly organised Excellent communication skills, both to technical & non-technical members of the team High levels of initiative and a More ❯

Risk team that provides expert risk assessments, analysis and advice to clients within the Defence Sector. Day-to-day, you'll be a key stakeholder in the Security Risk Management process, working closely with our clients to identify and respond to cyber threats and security risks. Your responsibilities will include: Leading cyber security consultancy with key customers at a … Monitoring and reporting on system security requirements and vulnerabilities, escalating unresolved vulnerabilities when appropriate Managing the effective coordination of all security-related activities, including but not limited to, queries, incident management, document reviews and testing Modelling Cyber security risks using established and novel frameworks Essential experience of the Principal Cyber Security Consultant: In-depth knowledge of MoD Security … compelling cases and oversee creation of cyber security strategies in business and operational contexts Comprehensive knowledge of UK Defence deployed network architectures with an understanding of proactive security risk management Essential qualifications for the Principal Cyber Security Consultant: We value difference and we don't have a fixed idea when it comes to background or education, provided you can More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯