1 to 2 of 2 Permanent Proactive Monitoring Jobs in the South West with Remote Work Options

effectively communicate with key Bighams stakeholders and contracted third party vendors. (On call rota 2/4 one week in four) Main Responsibilities Effective, proactive Time management of your calls and tickets ensuring you are meeting your SLAs. Identify opportunities to reduce calls effectively and manage problems through to … to other members of the IT team to increase knowledge and to allow escalation of logged calls to ensure that SLAs are adhered to. Proactive monitoring and implementing service improvements to prevent/reduce incidents and problems. This also includes informing other members within the IT team where more »

as required and meet the targeted Service Level Agreements (SLAs). Ensuring internal and external applications and associated infrastructure are functioning correctly, by undertaking proactive monitoring and analysis, resolving problems and escalating as appropriate. Working with other Analysts and Engineers to maintain information systems in accordance with agreed more »