6 of 6 Permanent Problem Management Jobs in the South West

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

maintaining the availability, security, and operational health of the enterprise network security estate, focusing on firewalls and SASE services. Key Responsibilities Operations & Service Management: Support security infrastructure and firewalls following ITIL practices (incident, request, problem, change management). Incident & Issue Ownership: Methodically triage, diagnose, remediate, and close … escalate with evidence when needed. Change Delivery: Translate requirements into support actions and execute controlled production changes with peer review, testing, and rollback plans. Problem Management: Perform root-cause analysis on recurring issues and implement preventative solutions. Vendor & Team Coordination: Manage technical escalations with vendors, MSPs, and internal ...

supportability, interoperability and lifecycle risk. Work with manufacturing and engineering teams to understand operational requirements, constraints and change impacts. Support patching, vulnerability remediation, obsolescence management and recovery planning. Comply with IT policies, technical standards, change controls, safety requirements and manufacturing procedures. Problem Management and Continuous Improvement Investigate … hardware, networks, peripherals and business applications. Experience supporting technology in a manufacturing, engineering, laboratory or similarly business-critical environment. Working knowledge of incident, request, problem, change and knowledge management. Ability to assess risk, prioritise competing demands and make sound decisions within standards. Clear communication, documentation and knowledge-sharing skills. ...

directly. About the role: The Mulesoft Support Consultant forms part of the SJP Applications and Data Support team that is central to effective application management and maintaining high availability of production systems supporting many business functions, the partnership and clients. The role is responsible for the support, maintenance, monitoring … support/warranty handover etc). Suggesting continual improvement suggestions Providing guidance and monitoring to others in the team on complex issues Supporting the Problem Management team - providing root cause analysis and Service Outage Analysis reporting. Participating in the delivery of IT's overall objectives. Documenting and recording ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

continuous improvement of team documentation, knowledge bases and operational processes. Highlight recurring customer issues, product gaps and service deficiencies to Service Delivery, Product Management and Engineering teams to drive product and platform improvements. Lead and support operational readiness activities for new customer onboarding, product launches, platform enhancements and custom … minimise customer impact and ensure service stability. Identify opportunities to improve service reliability, operational efficiency and supportability through automation, process improvement and proactive problem management. Mentor and support less experienced team members through knowledge sharing, coaching and technical guidance. Maintain professional development through ongoing training and relevant industry certifications. ...