Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Melbasupport
reporting tools, and visualisations. The role will also support strategic decision-making and operational efficiency by gathering requirements, analysing data, automating workflows, and ensuring data governance, while promoting continuous improvement and alignment with business objectives. What you'll be doing (Key accountabilities) Stakeholder Engagement & Requirements Gathering Collaborate with stakeholders to identify business challenges and translate them into data and … aligned to stakeholder needs. Support the design and implementation of data models, KPIs, and reporting solutions. Ensure that all reports and analyses comply with company policies and industry standards. ProcessImprovement & Data Governance Identify opportunities to streamline data collection and reporting processes to improve efficiency and accuracy. Contribute to the continuous improvement of data quality, data literacy … a positive culture in relation to OHS&W and participate in consultative structures. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
Met Office
against agreed -upon metrics . Data Analysis and Reporting: Ability to extract, analyse, and present data effectively through dashboards and reports to demonstrate service delivery and identify areas for improvement . Leadership & Management: Team Leadership experience: Demonstrable experience in leading, mentoring, and developing a team of IT support professionals . Problem-solving and Troubleshooting Leadership:Proven ability to guide … Excellent verbal and written communication skills, with the ability to articulate technical information clearly to both technical and non-technical audiences, and to manage stakeholder expectations effectively . Service improvement Focus:A proactive approach to identifying and implementing service improvements, optimising workflows, and enhancing end-user satisfaction. Time Management and Prioritisation: Strong organisational skills with the ability to manage … IT support teams, fostering a culture of accountability, collaboration , and growth. Strategic Problem Solving: ability to guide teams through complex technical challenges, ensuring timely and effective resolution. Continual Service Improvement Mindset: track record of identifying inefficiencies and implementing process improvements to enhance service delivery and user satisfaction. Data- Driven IT Service Reporting: strong analytical skills to extract, interpret More ❯
Plymouth, Devon, United Kingdom Hybrid / WFH Options
MediSolution
team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service … reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and support the roll-out of service enhancements Coordinating training and onboarding of new support team members, ensuring documentation and knowledge-sharing … standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities' employer, we want to make sure we More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
TVS Supply Chain Solutions
to regulatory requirements and support maintenance of processes and procedures. Train and Support business users with data requests Qualifications and Skills Proven experience in project management or system/processimprovement roles. Strong analytical skills with advanced proficiency in Microsoft Excel (formulae, pivot tables, data validation, macros, etc.). Knowledge in other Microsoft Office applications, such as SharePoint … results that really make a difference to our business and our customers. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a … forces friendly employer. Job Location Business Data Improvement Specialist Job Description Job ID: 40170 Job Function: Job Term: Permanent Job Region: Bristol Posted Date: 9 Jun 2025 Job Overview To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Job Responsibilities Independently identify, investigate, and resolve risks/faults or inefficiencies in More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Jisc
and programmes which make a real difference to how we operate. Responsibilities will include: Supporting the creation of robust business cases for strategically critical projects/programmes Working with process owners and technical teams to investigate, model and document business process flows Identifying and aligning dependent cross-functional processes and systems Eliciting business requirements relevant to the scope … diverse range of complex projects/programmes E xperience of delivering solutions across strategically critical projects, contributing to the achievement of wider business objectives and vision Experience of business process modelling, demonstrating in-depth knowledge of modelling techniques such as BPMN, UML or similar. Extensive experience in business processimprovement and reengineering Experience of synthesising requirements to … which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: We are committed to supporting your success. Please let us know how we can best accommodate you throughout the recruitment process, in your role, and during your time More ❯
Salisbury, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Anson Mccade
and integrations. This is a great opportunity to join a collaborative HQ team supporting a complex environment of 40+ operating companies globally. You'll help streamline operations, drive continuous improvement, and support business-critical systems used around the world. As an Operations Support Analyst, you will: Monitor daily service operations, triage issues, manage escalations, and support key users Build … and maintain operational dashboards using Excel/Power BI Drive small-scale process improvements and support wider change initiatives Produce internal documentation and training guides Collaborate with vendors to manage SLAs and service reviews Work across HR, ERP, and Finance systems, bridging business and tech teams What we're looking for: 3+ years' experience in enterprise IT support (HR More ❯
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
and reliability. Maintain documentation for disaster recovery, system configuration, and support procedures. Support knowledge sharing across the wider OT team through guides and mentoring. Identify and champion opportunities for processimprovement, system upgrades, and automation. Base location - Hybrid - Thames Valley-based offices and operational wastewater sites Working pattern - 36 hours Monday to Friday, with participation in an on … ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support . When a crisis More ❯
monitoring the success of deliverables and demonstrating the value of the work delivered. Becomes highly knowledgeable in the relevant business domains and develops SME knowledge. Seeks opportunities to drive process improvement. Required qualifications, capabilities and skills: Bachelor’s degree Proven track record in product development/Change management Working knowledge of Alteryx, Tableau, JIRA, LLM Suite, Confluence Working knowledge More ❯
Exeter, Devon, England, United Kingdom Hybrid / WFH Options
Reed
shared understanding of project requirements and quality expectations. Documentation: Maintain accurate documentation including test plans, cases, reports, and release notes. Document test results and recommendations for future reference. Continuous Improvement: Stay updated with industry best practices and emerging technologies. Identify and implement process improvements to enhance testing practices. Required Skills & Qualifications: Bachelor’s degree in computer science, Engineering … solutions. Collaborative and supportive work environment. Professional development and continuous learning opportunities. Competitive salary and benefits package. If you have a passion for testing and a drive for continuous improvement, we encourage you to apply for this exciting role as a Manual Software Tester to make a significant impact in the world of software development. To apply, please submit More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Digital Catapult Group
Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from … multi-stakeholder environments along with experience of delivering innovative design-led solutions with measurable impact. Strong track record in stakeholder management, systems design, innovation management, customer experience and business process improvement. Exceptional problem-solving skills, able to thrive in ambiguous situations and drive results in dynamic environments. Excellent collaboration, interpersonal and communication skills, with the ability to explain complex More ❯
Swindon, Wiltshire, England, United Kingdom Hybrid / WFH Options
C4S Search Ltd
and manipulate the database (MS SQL) to resolve support issues. To create and maintain systems support documentation. To coordinate disaster recovery tests. System Development Identify and promote system-based process improvements. To participate in financial systems development and related IT projects. Work with software suppliers to implement new releases, resolving software issues and identifying areas for improvement. Other Act … internal and external parties on an ad-hoc basis, such as during audits. Key Skills required: Communication Good verbal and written communication skills Experience of writing user guides or process notes Problem Solving Analytical and problem-solving skills Sound numeracy with the ability to prepare, analyse and manage methodically large amounts of data Relationship Management and Partnership Working A More ❯
key systems Work with the EU Controls network to monitor Material Handling Equipment (MHE) metrics Provide data visualisations of troubleshooting to internal stakeholders Own or actively participate in continuous improvement projects run by the EU Controls network Work with different departments to ensure all systems are correctly documented and that accurate backup libraries are maintained Work with global colleagues … to install and commission new equipment Support other sites in the EU Controls network as needed Interpret mechanical and electrical drawings, and develop improvement strategies for code conforming to IEC 61131-3 A day in the life As an Automation Engineer, you'll be the site expert when it comes to keeping key automated systems running smoothly. You'll … completely new processes or cutting-edge tech like Amazon Robotics and our Complex Item Sorter. BASIC QUALIFICATIONS Relevant experience with PLC-controlled automation and issue diagnosis in a continuous process or production environment Relevant experience supporting different conveyors and sortation systems Relevant experience dealing with material handling, flow and capacity visualisation, and monitoring Experience with at least one of More ❯
Billing Analyst, youll play a key role in ensuring accurate and timely billing across all divisions by managing call and line data records, resolving billing issues, and supporting continuous improvement initiatives. This is a fantastic opportunity to join a collaborative team where your problem-solving skills and commercial awareness will help shape the future of our billing operations. What … who enjoys working with others Able to prioritise workload and meet strict deadlines Commercially aware and confident in handling data Demonstrates integrity and professionalism under pressure Committed to continuous improvement and personal development Key responsibilities: Run reports and perform checks on customer charging using internal billing systems Investigate and resolve unbilled items and tariff issues Collect and validate CDRs … and Wholesale Billing teams through cross-training Handle charge queries and assist with partner migrations Provide ad-hoc support and reporting as required Collaborate with the line manager on process improvements and reporting Ensure accurate and timely billing across all customer accounts Perks for our People: Holidays : 25 days + bank holidays and buy/sell options Other Leave More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Onecom
Billing Analyst, youll play a key role in ensuring accurate and timely billing across all divisions by managing call and line data records, resolving billing issues, and supporting continuous improvement initiatives. This is a fantastic opportunity to join a collaborative team where your problem-solving skills and commercial awareness will help shape the future of our billing operations. What … who enjoys working with others Able to prioritise workload and meet strict deadlines Commercially aware and confident in handling data Demonstrates integrity and professionalism under pressure Committed to continuous improvement and personal development Key responsibilities: Run reports and perform checks on customer charging using internal billing systems Investigate and resolve unbilled items and tariff issues Collect and validate CDRs … and Wholesale Billing teams through cross-training Handle charge queries and assist with partner migrations Provide ad-hoc support and reporting as required Collaborate with the line manager on process improvements and reporting Ensure accurate and timely billing across all customer accounts Perks for our People: Holidays : 25 days + bank holidays and buy/sell options Other Leave More ❯
technologies, delivering high-impact projects that enhance legal practice through smarter, tech-driven solutions. About the Role As a Business Analyst, you'll play a key role in identifying process improvements, trialling and implementing innovative tech solutions (from document automation to AI), and translating business needs into functional outcomes. You'll work closely with legal teams and other business … with stakeholders at all levels Own and manage legal tech products, becoming a go-to expert What We're Looking For Strong analytical and communication skills Tech-savvy and process-oriented, ideally with experience in a law firm or professional services Interest or experience in legal tech, including low-code/no-code tools Confident self-starter with a More ❯
To interrogate and manipulate the database (MS SQL) to resolve support issues. To create and maintain systems support documentation. To coordinate disaster recovery tests. Identify and promote system-based process improvements. To participate in financial systems development and related IT projects. Work with software suppliers to implement new releases, resolving software issues and identifying areas for improvement. Act as … to internal and external parties on an ad-hoc basis, such as during audits. service. Person Specification: Good verbal and written communication skills Experience of writing user guides or process notes Advanced Microsoft Excel Skills A clear and confident communicator at all levels with financial and non-financial colleagues Excellent Systems understanding and previous system management experience Analytical and More ❯
Stroud, England, United Kingdom Hybrid / WFH Options
Ecotricity
gather and document business requirements and objectives. Translate business requirements into functional specifications, user stories, and use cases, ensuring clarity, accuracy, and feasibility. Develop and maintain detailed documentation, including process maps, workflow diagrams, and system configurations. Collaborate with technical teams to design, develop, and implement solutions that address identified business needs and requirements. Facilitate meetings and workshops to elicit … Ensure finished outputs are handed over, signed off and imbedded with BAU. Stay up to date with industry trends, best practices, and emerging technologies related to business analysis and process improvement. About You Experience working within the energy and utilities sector is an advantage. Proven experience working as a Business Analyst or in a similar role. Strong analytical skills More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Michael Page (UK)
working with SSRS, SSAS and SSIS. Solid understanding of data modelling concepts and techniques. Effective communication skills for presenting findings to stakeholders. A proactive approach to problem-solving and process improvement. Familiarity with other data analysis tools or programming languages is a plus. What's on Offer Competitive daily rate ranging from £275 to £350 per day - Outside IR35 More ❯
Pride). As well as delivering Projects within the PMO team, this role will also be responsible for supporting the Head of PMO in the management of the team, process improvements and will bring a positive, can do attitude to problem solving and to the PMO team in general. Key Responsibilities Project Execution and Coordination Manage the delivery of … teams and external clients. Risk and Issue Management Monitor project risks and develop mitigation plans to address potential challenges. Ensure timely resolution of issues that may impact project success. ProcessImprovement Identify opportunities to enhance Project Delivery Processes. Working with the Head of PMO, lead on the execution and delivery of new Project Delivery Processes. Share best practices … and contribute to continuous improvement initiatives. Team Support and Guidance Collaborate with and support team members to ensure project alignment and progress. Mentor more Junior members of the PMO Team. Potential future Line Management within the PMO Team. Foster a positive team environment, promoting high performance and accountability. Key Qualifications Minimum of 6 years of experience managing projects in More ❯
document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance standards (GDPR, ISO, SOC, etc.) Qualifications 5+ years of IT and Azure/cloud experience 5 years UK work experience or existing SC … troubleshooting skills Scripting skills in PowerShell Ideal Skills Ability to work under deadlines and manage multiple priorities Excellent fault analysis and problem-solving skills Experience with incident management and processimprovement Effective communication and documentation skills More ❯
Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
Systems Manager to lead support and service delivery across a suite of core business applications. This is a hands-on leadership role with responsibility for the performance, stability and improvement of multiple line-of-business systems. You’ll act as the key contact between users, internal IT teams and suppliers, owning incidents, changes, and enhancements from initiation through to … aligns with business objectives and user needs Manage third-party suppliers and licensing agreements Own ITIL-aligned processes including incident, problem, and release management Develop SLAs, service metrics and improvement plans Contribute to system upgrades, integrations and testing activities Engage business users to drive adoption, training, and feedback loops Essential experience: Track record supporting enterprise applications within a service … led IT function ITIL v3 or v4 knowledge—able to implement process improvements and manage service levels Experience managing internal and supplier-led application support teams Able to engage with both technical and non-technical stakeholders Strong organisational and analytical skills Desirable: Experience supporting business-critical systems such as ERP, CRM, or CAD Understanding of data protection, security and More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Amdaris Group Limited
internally developed expense management application Lead the implementation and administration of off-the-shelf finance-supporting systems (e.g., travel booking, invoice scanning tools) Support the work order to revenue process, including reviewing work orders, timesheet analysis, invoice creation, and other transactional finance operations Line management of a Commercial Analyst, providing ongoing support, development, and oversight Foster a culture of … innovation by exploring opportunities for system automation and processimprovement Partner with business operations leads and the BI Manager to ensure development projects align with overall strategic objectives Collaborate with Insight (parent company) to align and integrate financial systems and workflows between businesses Perform analysis of revenue and forecasting, ensuring alignment with signed work orders and projections Support … boosts, and wellness support anytime Monthly social and charitable events Build connections and give back while having fun. Beer on Tap Raise a glass to celebrate the wins. INTERVIEW PROCESS Stage 1: Culture Add Interview with Chloe (Senior Talent Partner) This initial interview will focus on assessing how well the candidate would fit within our company culture. Chloe will More ❯
tech transformation role (experience in construction is a bonus). Familiarity with AI tools and business data platforms (such as ChatGPT, Power BI, Excel). A strong curiosity for processimprovement and operational efficiency. Excellent communication and stakeholder engagement skills, with the ability to convey complex tech concepts in plain English. A proactive, can-do mindset with the More ❯
Edinburgh, Queen Street, City of Edinburgh, United Kingdom Hybrid / WFH Options
Hays Technology
or opportunities, undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data, and technology. You will identify areas for improvement, explore feasible options, analyse the effects of change, and define success measures. You will make decisions related to prioritisation and minimum viable product by using analysis-led insights, ensure … quantify potential business benefits. Business modelling: Experience in leading the modelling of processes, systems, and data at varying levels of detail or complexity across a project or programme. Business processimprovement: Skill in identifying opportunities to improve business performance within a project or programme. Business process testing: Expertise in supporting the design, execution, and assessment of business … process tests and usability evaluations. Requirements definition and management: Proficiency in advising on the approach to requirements management within a project or programme. Stakeholder relationship management: Experience in communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences. Systems analysis: Skill in identifying and analysing IT system capabilities, developing models and system requirements. Testing: Ability to More ❯
Employment Type: Permanent
Salary: £45000 - £50000/annum 45k + public sector pension + 38 day
closely with heads of shared functions providing insightful financial analysis, forecasting, and budgeting to support operational and strategic decision-making. This role blends hands-on finance business partnering with processimprovement and automation initiatives, focusing on enhancing cost visibility, accuracy of financial data, and enabling scalable financial controls. You will have the opportunity to influence key stakeholders across … finance processes, and contribute to building a cohesive, high-performing finance function in a dynamic, evolving environment Responsibilities shall include but not be limited to; Own the cost management process, including month-end reviews, forecasting, and budgeting to ensure accurate financial control and reporting. Act as a finance business partner to shared service functions such as IT, facilities, HR … Develop and maintain financial models and reports that provide clear visibility of costs by category, supplier, and business unit, highlighting trends and variances. Lead ad hoc projects focused on process improvements, automation, and change management to mature the finance function and support business growth. Provide timely, credible financial insights to senior leadership, ensuring accuracy and confidence in the numbers More ❯