3 of 3 Permanent Remote Monitoring and Management Jobs in the South West

team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day-to-day IT experience, we’d love to hear from you. This is an ideal role for someone who wants to develop their … skills in a varied, client-focused environment. You’ll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives – so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support … via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets More ❯

Are you a skilled 2nd/3rd Line IT Engineer ready to take the next step into leadership? Or already leading a small team but looking for more autonomy and ownership? I'm exclusively recruiting on behalf of a growing MSP based in Marlborough. They deliver high-quality, relationship-focused IT support to a loyal and growing client base across … small team (2–4 engineers), reporting directly to the Managing Director. This is an ideal opportunity for someone who wants real influence in a business, ownership of service delivery, and the chance to help shape the way IT support is delivered. Role Overview As the Service Desk Team Lead , you’ll be responsible for the day-to-day operation of … the service desk, ensuring the team delivers prompt, professional, and effective support across a wide variety of technologies. You’ll still be hands-on technically, especially with more complex escalations, while also managing workflow, mentoring junior engineers, and helping refine support processes and documentation. You’ll work closely with the Managing Director on technical direction, client management, and business improvements. More ❯

Line Engineer (Progression to 3rd Line) HQ: Gloucester/Hybrid About the Company My client is a growing, fast-paced Managed Service Provider (MSP) delivering IT support, cloud solutions, and infrastructure projects to a wide range of clients across the UK. The team thrives on collaboration, learning, and solving real-world technical problems with a people-first approach. We're … looking for a 2nd Line Engineer whos ready for that next step someone with the drive and capability to progress into a 3rd Line/Senior Engineer role, with full support and development along the way. The Opportunity This is an ideal role for a technically strong 2nd Line Engineer who wants to deepen their skills and step into more … advanced project work, escalations, and architecture discussions. Youll work alongside experienced 3rd line engineers and have access to structured development, hands-on mentoring, and real progression opportunities all while supporting a variety of clients and technologies in a dynamic MSP environment. Key Responsibilities Provide high-quality 2nd line support to clients across a range of industries Troubleshoot and resolve technical More ❯