2 of 2 Permanent SIAM Jobs in the South West

System (e.g., Confluence, InSpi).Operational Support & Incident Management:Provide architectural guidance for root cause analysis and resolution of P1/P2 incidents.Support DR and SIAM operations from an architectural perspective.Continuous Improvement & Risk Management:Identify and document new risks during impact analysis and update the risk log accordingly.Drive architectural improvements and ...

Service Management (Runbooks, SOPs, CMDB updates, support models). Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge). Work closely with SIAM/Service Operations teams to ensure a smooth transition into BAU. Support Operational Acceptance Testing (OAT) sign-off for network services. Act as a central coordination … point between: Network engineering teams Service Management/SIAM Test & Assurance teams Multiple third-party suppliers and client stakeholders Lead, operational readiness checkpoints, and go/no-go governance. Provide structured status reporting, RAID management, and executive updates. Own and manage Service Readiness & Cutover risks within the programme RAID. Ensure ...