15 of 15 Permanent SLA Jobs in the South West

restore normal service operation as quickly as possible, minimising the impact to business operation. Escalate incidents to other teams as stated in the service level agreement or operational level agreement. Ensure and drive adherence to Incident and Request Management process, procedures and policies amongst all delivery teams. Identify potential problems ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

peer reviews of configurations delivered by internal colleagues, system integrators, and third-party suppliers. AMS and Service Delivery: Overseeing ticket queue management, enforcing SLA/KPI frameworks, and proactively driving continuous improvement to reduce incident volumes. Workshop Facilitation: Leading complex requirements-gathering sessions and translating intricate business needs into clear ...

user experience. Collaborate with functional and technical teams to resolve complex issues, escalating where necessary with sufficient detail and impact assessment. Adhere to defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management ...

government best practice. Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively and resources are aligned to demand. Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets, and driving continuous improvement where breaches occur. Stakeholder Engagement & Consultancy Act as a senior trusted ...

Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit and compliance requirements Collaborating with stakeholders, programme teams and system integrators For Lead roles additionally: Providing technical leadership and design assurance Acting ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

fast-paced environment Desirable Experience Experience using ServiceNow or similar ticketing/workflow systems Knowledge of SharePoint or document management systems Understanding of SLA-driven service environments Experience supporting engineering, cabling, or managed services teams ...

Proactively identify and resolve blockers that may delay revenue recognition Ticket & Workflow Management Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA Balance urgent tactical requests with ongoing operational responsibilities Provide clear communication back to stakeholders on progress and expectations Cross-Functional Sales Support Support all sales ...

depending on scope) Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively, and resources are aligned to demand . Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets and driving continuous improvement where breaches occur. Ensure effective communication with business stakeholders, providing ...

Description and Responsibilities please click the link below. More detail about the role Your focus will be on leading network development while maintaining SLA performance by guiding a team of network engineers and specialist. You will provide subject matter expertise to a wide range of stakeholders across the organisation ...

functional lead for ERP and PIM platforms Oversee product data integrations and continuous system improvements Monitor data quality, turnaround times, backlog management, and SLA compliance Drive process improvements and workflow automation initiatives What We're Looking For We're looking for someone with: Proven experience in product data management, master ...

made, improving efficiency, and supporting the delivery of safe, high-quality services. Working in partnership with the NHS Trust under a Service Level Agreement (SLA), you will gain valuable exposure to wider system working while developing expertise in workforce systems, analytics and planning. Please note this job will attract … guidance to managers and staff on system use and best practice - Act as the key link with NHS Trust system and payroll teams under SLA arrangements - Identify opportunities to improve workforce efficiency, reduce costs and enhance service delivery About us Gloucestershire Managed Services (GMS) is a wholly owned subsidiary Estates ...

managed services Proven expertise in financial governance of large-scale service contracts Deep understanding of: Pricing models (fixed, variable, consumption-based, T&M) SLA and service-based costing structures Experience working in regulated environments Strong stakeholder management and influencing skills at senior level Desirable Knowledge of: Financial services regulatory frameworks … Risk and compliance management Stakeholder influence and relationship management Attention to detail with ability to operate at executive level Success Measures Supplier performance meets SLA and service objectives Strong cost control and no material financial leakage Accurate, timely, and transparent financial reporting No significant audit or regulatory findings Effective governance ...