22 of 22 DemandTrendPermanent SLA Jobs in the South West

range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service, within SLA's. Key Responsibilities: Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network More ❯

incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills knowledge of supporting Microsoft Operating systems, Windows 10/11 knowledge of supporting Office More ❯

line with required learning outcomes and in accordance with contract terms. Key Responsibilities Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA's Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver More ❯

organizational skills and attention to detail Ability to manage multiple tasks and priorities under pressure A proactive approach to problem-solving and process improvement Familiarity with supplier management or SLA monitoring is an advantage Proficiency with Microsoft Office Suite (Excel, Outlook, etc. More ❯

1st Line diagnosis and resolution with high first-time fix rates Log, manage & prioritise tickets via phone, email & portal Support Microsoft 365 admin, Windows, Mac OS, networking & backups Meet SLA targets while maintaining excellent communication Keep clear documentation & contribute to the knowledge base We’re looking for: Previous 1st Line Support experience (MSP background preferred) Strong technical skills with Microsoft More ❯

candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are More ❯

candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team More ❯

function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure incidents and requests are allocated to the correct resolver groups where you are unable to resolve at first line Escalate issues as appropriate More ❯

/3rd line mission-critical support to Managed Services customers, working independently and collaboratively with colleagues, the Network Operations Centre, and Field Engineering teams. Prioritising and resolving faults within SLA Updating customers and fault tickets regularly Supporting NOC engineering tasks Delivering system solutions for builds and upgrades Offering technical consultancy for tenders Conducting internal/external training Participating in the More ❯

Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. More ❯

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

high-quality customer solutions Good working knowledge of IT software, particularly financial/accounting systems, essential Experience in client management, customer support, 1st & 2nd line support, problem management and SLA management Excellent verbal and written communication skills Self-motivated with the ability to prioritise, meet deadlines and manage changing priorities Organised, methodical, confident and able to use own initiative Financial More ❯

ticket queue management, ready to operate in a high-compliance, fast-paced environment. Key Responsibilities: Manage the ticket queue for the hub and nearby spokes, ensuring timely updates and SLA compliance Oversee stock and asset management , scanning devices in and out of storage locations Handle the disposal process for equipment in line with contract procedures Perform basic hardware triage and More ❯

ticket queue management, ready to operate in a high-compliance, fast-paced environment. Key Responsibilities: Manage the ticket queue for the hub and nearby spokes, ensuring timely updates and SLA compliance Oversee stock and asset management , scanning devices in and out of storage locations Handle the disposal process for equipment in line with contract procedures Perform basic hardware triage and More ❯

ticket queue management, ready to operate in a high-compliance, fast-paced environment. Key Responsibilities: Manage the ticket queue for the hub and nearby spokes, ensuring timely updates and SLA compliance Oversee stock and asset management , scanning devices in and out of storage locations Handle the disposal process for equipment in line with contract procedures Perform basic hardware triage and More ❯

technical issues and troubleshoot and escalate where necessary.As a IT Technician you will be utilising ITIL management processes to track and priorities tickets, resolve incidents and requests with agreed SLA’s and play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support. Experience needed – Previous experience as an IT Technician More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

Monday to Friday, day shifts (standard business hours). Key Responsibilities: Identify, develop, and manage new and existing customer accounts across all UK business sectors. Manage contractual commitments including SLA compliance and commercial pricing negotiations. Lead cost-efficient, profit-driven tender management and proposal development. Collaborate with sales, marketing, and operations teams to launch new logistical and operational services. Oversee More ❯

closely with theCloud and ServerArchitectsto ensure thatappropriate technicalresources aretrained and thenaligned to work streams, toensure a seamless and consistent delivery ofCloud and Server services to agreed Service Level Agreements (SLA's) and technical standards. TheLeadCloud and ServerEngineerroleis a"hands on"technicalrolewhich requires extensiveexperienceof: Cloud platforms & architecture including Microsoft Azure IaaS On-premises& Hybrid Server, Compute & Storage Infrastructure Virtualisation infrastructure environments … Confidentiality,Integrity,and Availability (CIA)and are delivered to agreedtimelines. Ensure all live services and solutions are regularly reviewed at least annually to ensure all Service Definitions (ServiceLevel Agreements (SLA's),Service Levels:RTO/RPOand TechnicalDocumentationisaccurate. Manage adiverse range of supplierrelationshipsto ensure best value for the Trustby embedding the use ofspecialistthird partieswhereappropriate. Provide 3rd Line technical support. Collaborate with More ❯

IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail … Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯