10 of 10 Permanent SLA Jobs in the South West

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with ...

with project delivery and collaborate with infrastructure teams on escalated tasks You’ll work closely with service desk and network infrastructure teams to ensure SLA adherence, client satisfaction, and high-quality technical outcomes. What we’re looking for 3+ years’ experience within an MSP or ISP environment Strong knowledge ...

ticketing systems Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware Log, prioritise, and manage support tickets in line with SLA requirements Escalate more complex issues to 2nd/3rd line support teams where required Deliver a high standard of customer service and maintain positive client ...

eligible. What you’ll be doing 1. Utilising your experience and technical ability to resolve tickets in-line with ITIL practises and SLA’s 2. Escalate and manage tickets into 3rd line/vendors where appropriate 3. Ensuring case notes are technically accurate and updated in a timely manor 4. ...

eligible. What you’ll be doing1. Utilising your experience and technical ability to resolve tickets in-line with ITIL practises and SLA’s2. Escalate and manage tickets into 3rd line/vendors where appropriate3. Ensuring case notes are technically accurate and updated in a timely manor 4. Excellent communication ...

users within a 24/7, time-critical manufacturing environment. What Youll Be Doing Manage and resolve escalated incidents from the Service Desk within SLA Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs Support Problem Management by performing root cause analysis Partner with the Systems ...

role look like? Proactively visit your regional stores to maintain and repair equipment, fixtures, and store fabric Attend emergency reactive calls to meet client SLA requirements Carry out electrical, plumbing, carpentry, minor brickwork, painting, and handyman tasks as needed Manage and maintain van stock, reporting usage via a bespoke online ...

Desk knowledge to achieve higher rates of firstline resolutions, within speed and permissions parameters. Ensure escalation procedures are followed as soon as timescales beyond SLA are identified, communicating regular progress updates to theService Desk Lead. About us The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute … solutions to resolve incidents at the point of contact Ability to plan, organise and prioritise a broad range of complex activities to meet tight SLA and KPI deadlines. Effective time management, planning and prioritising tasks Excellent telephone manner and customer service skills Excellent written and verbal communication skills Excellent ...

smooth operations and outstanding client engagement. What youll be doing Monitoring and measuring service delivery against performance indicators to demonstrate achievements against contract and SLA expectations. Delivering services within agreed scope, timescales, financial and quality measures. Supporting continuous service improvement and evolution through proactive engagement. Ensuring effective client engagement … critical issues. Identifying and helping lead service risks. Championing delivery methodologies and tools. What youll bring Understanding of service delivery models. Experience with SLA reporting and Key Performance Indicators. Background in IT services. Good communication and organisational skills. Ability to work collaboratively with internal and external partners. A proactive attitude ...

work closely with a group of Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll make sure we hit our SLA, OLA, and KPI targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service … youre on shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...