21 of 21 Permanent SLA Jobs in the South West

Architectto ensure that appropriate technical resources are trained and then aligned to work streams, toensure a seamless and consistent delivery of cyber security services to agreed Service Level Agreements (SLA's) and technical standards. The post holder will require "hands on" technical skills on a wide range of technologies to support the team in providing cyber security services. The post More ❯

support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯

support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯

/3rd line mission-critical support to Managed Services customers, working independently and collaboratively with colleagues, the Network Operations Centre, and Field Engineering teams. Prioritising and resolving faults within SLA Updating customers and fault tickets regularly Supporting NOC engineering tasks Delivering system solutions for builds and upgrades Offering technical consultancy for tenders Conducting internal/external training Participating in the More ❯

in a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

in a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

in a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct More ❯

to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities: Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way More ❯

of Service Delivery, the role leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting More ❯

looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they More ❯

estate management, including resolution of incidents, root cause analysis and completion of change requests. The Responsibilities * Call and incident Management * Respond to service calls and resolve incidents to ensure SLA targets are achieved * Increase the First Time Fix rate * Adhere to escalation procedures * Assist with technical escalations for other team members * Monitor call queue and follow up with specialist support … tool suite to monitor progress of all incidents * Ensure accurate completion of all incident records and associated paperwork * Monitor and update the call management system as required * Assist with SLA reporting The Requirements * Experience managing, maintaining, configuring and troubleshooting large scale hybrid environment * Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V More ❯

service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments, ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for … feeding insights into product, operations, and leadership teams. You’ll maintain and improve key service metrics such as CSAT, tNPS, time to resolution, Customer Effort (CES) and externally facing SLA adherence. You will understand the key drivers of customer attrition, ensuring that customer retention is front and centre in your decision making as you ‘put the customer first’. You More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Hours: Thursday 9am - 8pm Friday 9am - 8pm Saturday 9am - 8pm Sunday 9am - 6pm Key responsibilities: Will be required to conduct activities … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Hours: Thursday 9am - 8pm Friday 9am - 8pm Saturday 9am - 8pm Sunday 9am - 6pm Key responsibilities: Will be required to conduct activities … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

tracks, monitors, and communicates problems and business risks to ensure timely resolution and compliance. This role offers a hybrid working pattern. How Youll Contribute Deliver infrastructure services to agreed SLA requirements Troubleshoot/resolve problems associated with the infrastructure environment Work with hardware/software vendors to resolve technical support issues Coordinate and work with global architects and other regional … system infrastructure to manage business systems and security risks Actively works with automating the IT infrastructure delivery Work with the following Key Processes: o Event Management; monitoring , measuring against SLA, triggering and reporting o Incident Management; log all incidents and resolve as quickly as possible o Change Management; process approved changes from Build into Run o Request Management; manage all … requests to resolution or escalation o Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA What Youll Bring To help us make a difference, youll bring your passion and expertise/talent for what you do along with the following skills, experience, qualifications and attributes: Essential Relevant Degree or equivalent experience IT infrastructure experience An More ❯

1st Line Support Engineer Lyneham nr Swindon To £26,500 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

Overview We are seeking our new Client Relationship Manager to join the SBS team Location: Bristol (Yate) Hybrid, office 2 days per week As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions More ❯

Today What you will be doing Scanning, sorting mail, printing documents, and organising couriers. To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. You will ideally have More ❯