1 to 25 of 39 Permanent SLA Jobs in the South West

ability to engage effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments. Technical Skills Experience with a number of the following technologies is highly desirable: Microsoft 365 Windows 11 Microsoft Exchange Online Microsoft Entra ID Microsoft Intune ...

overall operational efficiency.Contributing to solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Collaborating on service delivery and operational transformation initiatives alongside the wider Atlassian CoESupporting teams ...

advanced analytics that support data-driven decision-making.You will be accountable for the GBS data landscape, data quality and reporting governance, including KPI/SLA definitions, reporting standards, demand prioritisation and the continuous improvement roadmap. Working closely with Genpact, GBS Global Process Owners, Business Partners and operational tower leads ...

Support and lead members of the on-site team, including 1:1s, probation reviews and development conversations. Contribute to service reviews using KPI and SLA performance data. Support continuous improvement projects across the service desk and ITSM environment. You'll work closely with service management, technical teams, suppliers and customer ...

large application portfolio, maintaining availability, security and support for over 500 customer applications.Drive the investigation, escalation and resolution of complex incidents, ensuring SLA compliance, effective stakeholder communication and long-term problem prevention through root cause analysis.Act as the technical escalation point for end user, application and infrastructure issues, collaborating with ...

used by the Systems Operations section. To assist with D&Is Problem Management function: o Ensure problems are dealt with appropriately and within Service Level Agreement timescales. o Review metrics for trends which may indicate emergent problems. o Produce recommendations as required. o Produce regular reports for the Systems Manager ...

benefits realisation to closure Desirable Managing Successful Programmes (MSP) Practitioner or equivalent programme management certification Advanced commercial/procurement training (e.g., contract management, SoW, SLA basics in NHS context) Thorough understanding of the NHS Information Governance environment Expert knowledge of PAS/EPR'S and other hospital/health-based ...

overall workload in accordance with ADP’s Service Excellence standard and ensure timeliness and communications with clients are met based on client’s Service Level Agreement with ADP. Success and performance indicators are assessed through the following systems:Client SatisfactionEfficiency and ProductivityQuality & AccuracyFeedback from Clients, Leaders, and internal partners ...

assurance and peer reviews of configurations delivered by internal colleagues, system integrators, and third-party suppliers. AMS & Service Delivery: Overseeing ticket queue management, enforcing SLA/KPI frameworks, and proactively driving continuous improvement to reduce incident volumes. Workshop Facilitation: Leading complex requirements-gathering sessions and translating intricate business needs into ...

base Taking ownership of tickets from logging through to resolution, keeping users informed throughout Triaging, categorising and prioritising tickets based on impact, urgency and SLA requirements Investigating and resolving desktop, Microsoft 365, connectivity, access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

Administration Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics. Desirable Certifications AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator – Associate Red Hat Certified Engineer ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

revenue is achieved Ensure timely issuing and approval of invoices and record in the revenue tracker Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews Support clients with new products and programs, coordinating with internal teams Keep all internal documentation current and well-organised Share responsibility ...

expense tracking. Act as the escalation point for account invoice reviews, TOIL validation, and client asset management. Provide strategic, visual, client‐ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C‐Suite level. Manage team capacity, work plans, and schedules across ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, were seeking the following: Bachelors degree in computer ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

call with reduced hours Monday - Friday Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

developer experience, platform product management or an equivalent cross-consumer role, ideally in regulated financial services. Demonstrated experience defining and running enterprise data contracts — SLA design, versioning, deprecation and change communication — with multiple consumer teams. Working knowledge of modern data-consumption patterns (REST/GraphQL APIs, event streams, Data Mesh ...

enablement, developer experience, platform product management or an equivalent cross-consumer role, ideally in regulated financial services.Demonstrated experience defining and running enterprise data contracts — SLA design, versioning, deprecation and change communication — with multiple consumer teams.Working knowledge of modern data-consumption patterns (REST/GraphQL APIs, event streams, Data Mesh products ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

regulatory compliance commitments. Accountable for the service performance of all exchanges, radio stations and data centres within your given patch (Measured by KPI/SLA success). Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes such as Fibre Cities, Optical ...

associated assets serving Hinkley Point C maximising all controllable factors to meet external quality targets responsibility for the team to ensure relevant KPI and SLA targets are achieved maintaining a culture of behavioural awareness to safety and reduce accidents/incidents protecting workforce from injury and company from prosecution supporting ...