1 to 13 of 13 Permanent SLA Jobs in the South West with Remote Work Options

the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Escalates issues and blockages to line manager promptly. Communicates updates to customers in a clear and timely manner. Educates and provides recommendations to clients more »

and owning all incidents, from P1 to P5 and working with the Group IT Service Delivery Manager to deliver exceptional service delivery standards, to SLA and KPIs. Broad understanding of managing change across complex system implementations and organisation matrices including working within the ITIL operating framework Taking part in Ad more »

process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »

accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be more »

Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's. Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific more »

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to more »

the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »

systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »

systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »

in translating technical concepts to non-technical stakeholders. Experience managing IT budgets and building service strategies. Knowledge of ITIL practices and experience in managing SLA and KPI. Experience in end-user computing and modern workforce environments. This is a fantastic opportunity for an exceptional relationship builder to join a forward more »

government pension scheme, a proven career path and lots more Bristol, BS14 Keywords: IT Support, 1st line, IT Technician, IT Engineer, Service Desk, Helpdesk, SLA, Education, School, Academy, Pupil, Audio Visual, AV, PC, Desktop, Hardware, Software. Hybrid/WFH. My client is a well-established organisation whose aim is to … first line service desk support to customers, assisting them with hardware and software problems via the phone, email or logged tickets, resolving issues within SLA’s. To initially provide as much 1st line support over the phone or at the point of desk that your experience will allow, gathering all … suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA and KPi targets. Administration of user accounts, reset passwords, assign permissions and manage group policies using Active Directory. Administration of the Cisco Telephony system currently more »

improvements. Understanding and managing data backups. Good working knowledge of virtual environments such as VMware and Hyper-V. Familiarity with ITIL, call management, and SLA compliance. Experience with IP phone management and configuration. Excellent English communication skills (written and verbal) are essential. Willingness to travel to other company sites. UK more »

RRC Team and act as an escalation point when required. Work closely with centralised functions to ensure we continue to meet our customer's SLA and performance requirements. Schedules the work of direct reports, taking account of individuals' strengths and the requirements of the work. Ensure team members remain suitably more »