1 to 25 of 36 Permanent Service Delivery Jobs in the South West

Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: £54,102 to £67,056, Contract: Permanent/Full-time Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving … continual improvement? Our client is looking for a proactive, people-focused leader to head up their General Operations Service Delivery team-someone who thrives in a dynamic environment, can make informed decisions, and is committed to delivering exceptional IT services across the organisation. About the Role ...

Service Delivery Manager – Defence Location: Bristol (predominantly on-site with some hybrid) Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National) We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting … regulated environment. Sitting within the IT function and working closely with Secure Operations, you'll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services. What you'll be doing Build, recruit and lead a new IT Secure ...

Service Delivery Manager - Defence Location: Bristol (predominantly on-site with some hybrid) Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National) We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting ...

Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: £54,102 to £67,056, Contract: Permanent/Full-time Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving ...

your own career. Ready to make a splash? Join our team today. We are pleased to announce an exciting opportunity for an experienced IT Service Desk Analyst to join our esteemed Service Desk team located in Exeter. This full-time, permanent position offers a competitive salary, starting from … candidate will possess a proven track record in providing exceptional IT support, troubleshooting complex issues, and delivering an outstanding customer experience. As an IT Service Desk Analyst, you will play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line ...

your own career. Ready to make a splash? Join our team today. We are pleased to announce an exciting opportunity for an experienced IT Service Desk Analyst to join our esteemed Service Desk team located in Exeter. This full-time, permanent position offers a competitive salary, starting from … candidate will possess a proven track record in providing exceptional IT support, troubleshooting complex issues, and delivering an outstanding customer experience. As an IT Service Desk Analyst, you will play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line ...

manage the New Business Lead, Customer Success Manager, and Existing Inbound Sales Lead. Reporting directly to the EVP, you will take ownership of revenue delivery, sales strategy execution, KPI performance, and team development. This is a hybrid role based near Swindon, with on-site presence to be agreed. Occasional … performance, collaborative culture Demonstrate strong understanding of new business, upsell, and cross-sell sales cycles Ensure alignment across sales targets, customer experience, and operational delivery Maintain a strong focus on customer retention across a base of more than 1,000 customers Collaborate closely with the Professional Services Lead ...

Service Manager We are working alongside a large technology firm seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission-critical environment. … single service owner, working within a DevSecOps and Agile model , coordinating continuous service improvements and providing clear direction across teams. What you'll be doing: Owning BAU service delivery and meeting contractual SLAs Driving cost optimisation and service improvements Ensuring Run teams understand client deliverables ...

join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking … second analyst to join the team! Your new roleYou will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar ...

Business Development Manager - Food Service South West Full-Time Salary: Up to 45,000 + Bonus + Company Benefits Are you a driven, commercially focused sales professional with a passion for food service? Do you thrive on winning new business and building strong, lasting customer relationships … want to hear from you. I currently have an exciting opportunity for an experienced Business Development Manager to join an award winning food service distributor working across South West England. The Role This is a predominantly new business role identifying, targeting and securing new food service customers across ...

resource in order to ensure all Synthetic Training Equipment (STE) and Training Equipment (TE) are maintained and provided to Wildcat Training Centre (WTC) training delivery on time and to the agreed standard. Support the Chief Engineer (CE) and STE/IT Manager in sustaining the WTC LCMS IT network. … MAIN ACTIVITIES AND TASKS General To assist the Training Service Delivery Manager (TSDM), Chief instructor (CI), Synthetic Training Equipment/Information Technology Manager (STE/IT) and Chief Engineer (CE) with the achievement of all STE/IT TE related Key Performance indicators (KPIs). Support ...

Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge ...

Communicate project priorities clearly to engineers and subcontractors to maintain progress. Mitigate risk and ensure compliance with Openreach SLAs and any penalty frameworks. Escalate delivery issues or risks proactively to ensure resolution before escalation. Drive performance and service delivery excellence across all fibre projects. Key Skills & Knowledge … Previous experience in fibre project delivery—ideally on Openreach or similar telecoms contracts. Excellent IT skills—especially Outlook, Excel, and CRM/project management platforms. Strong communication and stakeholder management skills at all levels. Ability to manage multiple priorities under pressure and meet strict deadlines. Strong planning, organisational ...

growing Managed Service Provider (MSP) in the Southwest is looking for an experienced IT Support Engineer/IT Field Engineer to deliver a blend of remote technical support and onsite field engineering for both domestic and small business clients. With an enviable customer reputation, the company is expanding … technical ownership, leadership progression, or having more influence in how services are delivered. What You'll Be Doing Deliver remote IT support and resolve service desk tickets Attend customer sites for installations, upgrades, troubleshooting and fault‐finding Administer Microsoft 365 , including Azure AD, Intune, security and licensing Provide proactive ...

clients and improvement programs for existing clients. Adhere rigorously to team standards, applying project assurance criteria, and audit requirements to ensure outstanding service delivery. Act as the lead Transition Consultant on all new implementations, driving projects to successful completion. Collaborate closely with project managers to ensure seamless project progression ...

they embark on a new journey within the Gloucester area. Offering bespoke and tailored software solutions, our client pride themselves on their exceptional service on offer to each of their clients and they are looking for likeminded people to enhance their customer journey. The role is ideal for someone … Analysis of data, maintaining accurate records, and identifying opportunities for operational improvement where possible -Working closely alongside internal teams to enhance customer experience and service delivery -Contribute towards a positive, collaborative working environment Candidate Attributes: -Exceptional customer service skills with ability to communicate at all levels -Desire ...

they embark on a new journey within the Gloucester area. Offering bespoke and tailored software solutions, our client pride themselves on their exceptional service on offer to each of their clients and they are looking for likeminded people to enhance their customer journey. The role is ideal for someone … Analysis of data, maintaining accurate records, and identifying opportunities for operational improvement where possible -Working closely alongside internal teams to enhance customer experience and service delivery -Contribute towards a positive, collaborative working environment Candidate Attributes: -Exceptional customer service skills with ability to communicate at all levels -Desire ...

support for our software solutions. You ll work with a range of stakeholders HR/Payroll managers, Finance, IT professionals to resolve issues, improve service delivery, and enhance the customer experience. We will provide full product training, supported by your team, but you ll need to be tech … Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice Proven experience in customer service or customer support role Proficient with Payroll & case management software as well as the Microsoft suite of products Experience with SLAs, KPIs, and customer ...

support for our software solutions. You’ll work with a range of stakeholders—HR/Payroll managers, Finance, IT professionals—to resolve issues, improve service delivery, and enhance the customer experience. We will provide full product training, supported by your team, but you’ll need to be tech … Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice Proven experience in customer service or customer support role Proficient with Payroll & case management software as well as the Microsoft suite of products Experience with SLAs, KPIs, and customer ...

date with industry trends, technologies and market movements to provide expert advice Collaborate with the team to drive business growth and enhance service delivery What You’ll Need Proven experience as a Recruitment Consultant, ideally in cyber security or a related tech field Strong understanding of cyber security ...

Leader, to work for a leading provider of Facilities Management services, supporting critical operations. This is a hands-on leadership role, youll oversee daily service desk operations, act as a technical escalation point, and ensure high levels of customer satisfaction while driving continuous improvement. What You'll Do: Lead … coach, and develop a team of IT Support Analysts. Oversee daily IT service desk operations and monitor KPIs. Act as escalation point for complex incidents and major incidents. Analyse incident trends and support problem management. Maintain strong customer relationships and manage escalations professionally. Improve service desk processes, tools ...

professional services and technology-driven organisation, supporting a large internal user base across multiple offices. The company is known for its commitment to service excellence, operational reliability, and continuous improvement. You will be responsible for providing first-line technical support to end-users, acting as the initial point … resolving common technical issues efficiently. You will accurately log, track, and update support tickets within the ticketing system. Required Skills: Previous experience in service desk, or IT help desk environment. Strong troubleshooting skills across operating systems. Excellent verbal and written communication skills, with the ability to explain technical issues ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed … doing? Were looking for someone who knows fibre networks inside out. Youll be the go-to expert for technical support across our service delivery teams. When things get complex, youll step in to solve problems and guide others to the right fix. Youll lead fault investigations and help ...

about technology and excited to start a career where you can make a real impact in education? We are a leading education-focused IT service provider, recruiting an Apprentice IT Consultant (Level 3 ICT) whos ready to learn, grow, and deliver outstanding support to schools across the region. This … range of platforms including Microsoft, Google, and Apple , while developing your skills on real client sites. Youll be doing things like: Monitoring the service board and triaging incoming IT requests Delivering friendly, effective support to client schools Troubleshooting and resolving technical issues with a solution-focused mindset Keeping documentation ...

make a real impact! They are seeking a Product Support Specialist to provide operational support across telematics systems and general IT tasks, ensuring smooth service delivery for customers and internal teams. This role will support the Product Support Manager by handling telematics activities, investigating and resolving issues. ...