1 to 18 of 18 Permanent Service Desk Analyst Jobs in the South West

frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT Service Desk Analyst Permanent Hybrid Bridgwater Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual … additional holidays Virtual 24/7 GP Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »

We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line … benefits... In return, what we would like from you... Behave in line with our company values - Integrity, Caring and Quality Previous experience in customer service role within the IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels … A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Ability to work under pressure Hold a full UK driving license Desirable... Ability to quickly more »

Senior IT Service Desk Analyst Location : Cirencester, GL7 6JS (with some work in other RAU locations required) Salary: £28,759 33,965 per annum depending on experience Hours: Permanent, full-time (35 hours per week) The Royal Agricultural University RAU has been at the forefront of agricultural … development of digital innovation across the University; enabling academic staff, the enrichment of the curriculum, and both face-to-face and distance learning. The Service Desk team provides software, systems and hardware support to staff, students and other users at all RAU campuses. The Role The Senior IT … Service Desk Analyst is a key position in the team, delivering effective and efficient IT and audio-visual support service to the University community, logging and managing requests and incidents in accordance with service level targets. They manage the workload of the team as well more »

Service Desk/Systems Support Analyst | Hybrid from Cheltenham | £34,000 + bonus We are on the lookout for a Systems Support Analyst to join a leading construction business in Cheltenham. As a Service Desk/Support Analyst, you will provide support to … and external users of the companies diverse suite of business focused applications, ERP/CRM systems. Role: Manage support calls and tickets from IT Service Desk Provide internal and external customers support on the companies platforms Assist users with queries relating to their Dynamics 365 and COINS systems … are made Escalate 2nd/3rd line queries when appropriate Requirements: At least 1 -2 years’ experience in a 1st/2nd line Support Desk, Service Desk or Application support role, ideally supporting a CRM/ERP system Experience taking a high volume of tickets in an more »

Service Desk Analyst 1st Line Weston-Super-Mare Permanent Up £30,000 Network IT a looking for Service Desk Analyst for one of our clients based in Weston-Super-Mare. The role is to join a flourishing business that are looking to expand their … Service Desk. This role would be great for anyone that has hands on experience on a Service Desk dealing with 1st Line problems via email and telephone. Key Responsibilities Have experience of working in a customer facing role such as a Service Desk. Have experience of … Service Desk software such as Heat/Service Now/FreshService. Be experienced in supporting MS Windows (10 & 11), MS Office 365 and Teams. Possess a pleasant manner with the ability to build a rapport with people at all levels. Demonstrate outstanding customer service skills. A more »

IT Service Desk Analyst - £40,000 - Andover - Great Opportunity! Role : IT Service Desk Analyst Location : Andover/Salisbury Salary : £30,000 - £40,000 + Fantastic Training Interviewing Immediately - Apply Now I have a fantastic opportunity for an IT Support professional to get the chance … to be exposed to the latest technology in the market. My client is looking for an IT Service Desk Analyst who is well organised, punctual and technically minded. The perfect candidate will have experience in Office 365, Active Directory, Windows Server, Virtualisation and Networking. Other technologies are … to me at owen . smith @ intechnologygroup . com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of more »

Service Desk Analyst, Microsoft Troubleshooting, M365, Salisbury, On-Site Service Desk Analyst required to work for a Professional Services business based in Salisbury. This is not a remote, nor hybrid. It will be based on site and you may work from home on the … odd, exceptional occasion. We need someone who is a very experienced Microsoft Stack Service Desk Analyst with solid experience within: M365 Active Directory SaaS PaaS Some Networking knowledge Ability to take on some Second Line queries on occasions, but mainly dealing with a 3 rd party organisation more »

Service Desk Analyst Salary £23,000-£28,000 Reed Technology are delighted to be working with a leading Cheltenham based professional services organisation with their search for a Service Desk Analyst to join their passionate and friendly team Your key responsibilities: 1st & 2nd Line … Equipment fault finding/troubleshooting, testing, repair or dispatch for repair. Maintenance of Inventory records. We are looking for: Experecne working within an IT Service desk Good knowledge of Windows 10 (Configuration & Support). Good knowledge of Microsoft 365. Possess strong written and verbal communication skills. Confident in more »

Service Desk Analyst - Shift £28,000 - £30,000/Swindon/Great Benefits We are working with one of our favourite clients, a growing firm within the secuirty sector who need another Service Desk Analyst to join their team! Our client is looking for … technical requests over the phone and email · Resolving issues/queries · Logging issues and requests through the ticketing system · Escalating issues to the help desk team leader · Training and development What do you need to have? · Strong Customer Service Skills · Experience working in a helpdesk environment. · Having a more »

Job Title : Service Desk Supervisor Location : Office-based with occasional client site visits The client is a high-growth business shaping the future of self-serve solutions across mobile for the hospitality sector. Founded by EPOS industry experts, our goal is to make ordering food an awesome experience. … companies as our customers. Now, we’re scaling up for our next rapid growth phase and are seeking a dynamic professional to join our service desk and make a real impact in our fast-paced environment. Key Responsibilities : • Supervise and mentor a small team of client service agents, fostering a collaborative environment and providing professional development. • Ensure high levels of customer support, managing escalations, liaising with internal teams, and improving service desk processes. • Proactively manage customer satisfaction, ensuring systems operate BAU. • Assist the COO in planning strategies to enhance client service delivery through more »

Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary … are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits … and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical more »

a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers. About the role As the Service Desk Analyst at Amiosec you will be the 1st point of contact for our customers across multiple services, providing secure, professional and … requests from end users, either via email, ticketing or over the phone Provide 1st and 2nd line incident management support for customer issues Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities Support the Major Incident Management Process Creating and updating process documentation and … user guides Involvement in weekly stand-ups providing latest ticket updates to Operations teams Providing updates around any service or customer issues for problem management About you Essential: Service Desk experience (minimum of 1-2 years) Excellent communicator face to face and online Customer focused Experience using more »

About The Role: My client is a growing hospitality tech company based in Bristol current looking for a Service Desk Analyst to join their team. In this role, you’ll be the first point of contact for our clients, providing exceptional support to ensure their systems run … smoothly and efficiently. You’ll play a key role in diagnosing and resolving technical issues, as well as enhancing our service delivery through continuous improvement. Essential: At least 2 years of experience on a customer-facing service desk. Strong understanding of the Microsoft Office suite (Word, PowerPoint, Excel … a desire to provide exceptional support. Desirable: A degree (BSc, BA) in an IT-related discipline. ITIL Foundation certification. Experience using multi-channel customer service support tools like Zendesk. Experience supporting mobile and static devices using industry-standard EMM/MDM tools. Strong written and verbal communication skills. A more »

hours, onsite 5 days per week (moving to 3). Fast-growing travel business in central Bristol with international offices are looking for a Service Desk Analyst to help them reach new heights with their multi-award winning service. This BCorp certified market-leader are looking for … travel as sustainably as possible and supporting international renewable projects to drive down carbon. What skills you'll be needing Experience working on a service desk providing first-line support for end users. Strong knowledge of Windows 10 and 11. Microsoft 365 E5 application stack. Microsoft 365 administration. … Microsoft Autopilot and Microsoft Intune. Other duties will include hands-on testing and troubleshooting of hardware, including laptops, monitors and headsets as well as desk setups, including network cabling. You will need strong analytical, logical troubleshooting skills and be naturally calm under pressure, you will have a logical thought more »

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working once Experience: 4 years in similar role (MSP Experience Highley Desirable) Driving licence and own vehicle Salary … ticket management system Update the internal knowledgebase with issue resolution details Mentor and assist junior team members Skills & Experience Good communication, documentation and customer service skills Experience of supporting the following: Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred more »

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working once Experience: 4 years in similar role (MSP Experience Highley Desirable) Driving licence and own vehicle Salary … ticket management system Update the internal knowledgebase with issue resolution details Mentor and assist junior team members Skills & Experience Good communication, documentation and customer service skills Experience of supporting the following: Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred more »

Job Description This is an exciting position within the IT department at Rotork to ensure service requests and incidents are dealt with swiftly and efficiently. Due to growth and one of the largest D365 implementation programmes in the world, this role will be varied and will allow you to … rapidly develop your skill set. The Opportunity Reporting to the Global Service Delivery Manager, this role is positioned within a group of 10 colleagues to deliver on the targets of this global team. In this position you will be responsible for supporting the Service Desk ticket system more »

Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation. In the role you'll provide a variety of more »