1 of 1 Permanent Service Desk Analyst Jobs in the South West

Service Desk Analyst Job Purpose: To log, manage, and progress Incidents and Requests across the business, supporting the Service Delivery function (including change management and reporting) to ensure smooth and efficient operation of IT services. Key Responsibilities & Duties: Log and document all Incidents and Requests, ensuring accuracy and completeness, and assigning correct priority levels. Dispatch Incidents … and closure. Maintain clear, timely communication with all stakeholders for Incidents, Request Fulfilment, Problems, Changes, Planned Maintenance, and Business Continuity, in line with SLAs. Provide professional customer liaison on service-related matters. Co-ordinate planned and ad-hoc service work based on agreed priorities. Support internal and external responses to service failures or escalated Requests. Produce monthly … service reports and support service reviews when required. Engage with and support change management and reporting processes within the service desk. Assist clients by delivering contracted and ad-hoc managed services. Meet productivity targets and escalate concerns where necessary. Contribute to the smooth running of the team by respecting schedules, submitting holiday requests on time, and completing More ❯