1 to 2 of 2 Permanent Support Specialist Jobs in the South West with Remote Work Options

SQL Support Specialist UK Head Office – Swindon Free Parking REMOTE WORK AVAILABLE AFTER PROBATION PERIOD About the role First point of contact for support queries into the Data team. The role exists to handle the majority of the day to data reactive support in the team … allowing the rest of the team to concentrate on pro active data projects. This support activity helps keeps the lights on providing data updates, data extracts, data investigations to keep the business applications running smoothly. Responsibilities: Respond to and resolve data related support tickets in a timely manner. … Provide initial support for data queries, issues, and performance concerns. Troubleshoot and diagnose SQL problems, escalating complex issues to the rest of the data team when necessary. Develop and execute SQL queries to analyse and extract data for business requests, troubleshooting and reporting purposes Deliver exceptional customer service to more »

rules and policies. This means that we are open to considering both hybrid and fully remote candidates. Key Responsibilities Provides intermediate level of technical support and assistance to our clients. Responsible for the ownership of assigned cases through to resolution. Reviews information received on case and uses own skills … experience and sources of knowledge to find satisfactory resolutions for the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Escalates issues and blockages to line manager promptly. Communicates updates to customers in … and timely internal and customer-facing case notes. Responsible for daily operations of phone service for our clients, including answering inbound calls via the support line Working within the Education Horizons Information Security Management System and policies Live and lead the Values of Education Horizons. Continuous improvement Is solutions more »