1 to 25 of 31 Permanent SLA Jobs in the South West

Updates and optimises on SCR internal systems e.g. Sharepoint for project documents, Efecte for service management Requirement to: * monitor release progress * ensure service meets SLA requirements * report testing progress * customise project plans * produce bug fix reports * create documentation to support a variety of internal and external processes Evaluates the quality more »

Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's. Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific more »

the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »

Technical Architect and/or Solutions Architect to create IT solutions that meet those needs o Maintaining 95% or above on our service desk SLA agreements o Maintaining the GBE Converge IT network, ensuring that any items of risk are highlighted or removed from the infrastructure o Answering incoming telephone more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »

systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »

improvements. Understanding and managing data backups. Good working knowledge of virtual environments such as VMware and Hyper-V. Familiarity with ITIL, call management, and SLA compliance. Experience with IP phone management and configuration. Excellent English communication skills (written and verbal) are essential. Willingness to travel to other company sites. UK more »

and personal development. 6. Communication and Work Relationships i. Associate Director of Income & Contracting, Deputy Heads of BI, BI Manager, Data Team Manager, Service Level Agreement Team Manager, Clinical Coding Manager, BI Data Quality Manager and their teams. ii. Finance & Performance Managers and their staff. iii. Divisional Triumvirates and associated more »

implement technology solutions to enhance performance. Lead and manage the internal IT team and third-party vendors. Oversee IT Service Desk operations and ensure SLA compliance. Handle requirements assessments, RFPs for new technologies, solutions, and partners. Control changes to IT systems to minimize disruption. Maintain accurate inventory of IT assets more »

timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. Manage and maintain the IT network, identifying and addressing any risks. Handle incoming calls, tickets, and emails, ensuring all tickets more »

accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be more »

with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation that supports IT and business requirements. Engage with more »

responsibilities are: To Incident Manage the Servicedesk workload for the Desktop Operations Team To organise hardware repairs with 3rd party suppliers To Make sure SLA's (Services Level agreements) are kept and to work with the Servicedesk Manager to help better the service. To make sure that Servicedesk Scripts are more »

process for system fixes and changes, maintaining alignment with business priorities. Log all support calls and communications within our ITSM tool, responding within agreed SLA targets, and escalate calls as necessary. Create and maintain system documentation to support IT and business requirements. Engage with business functions to identify and drive more »

diagrams and documents that assist with knowledge transfer Investigate and troubleshoot service requests and incidents that are raised and ensure these are resolved within SLA Contribute to the team development On rare occasions be willing and able to travel to different sites across the globe on short notice THE IDEAL more »

with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »

business priorities and the team workload. Ensure all support calls and communication are logged within the ITSM tool, respond to support calls within agreed SLA targets in a professional and courteous manner, and escalate calls internally or externally. Ownership, creation, and maintenance of system documentation which supports IT and the more »

Working as part of the wider team to ensure that end users receive exemplary levels of customer service, working to mandated KPI’s and SLA’s. Reporting to the Site Operations Manager, you will work towards achieving enhanced service levels for all software, hardware, and systems improvement, ensuring that issues more »

end users. Responsible for dealing with development, system integration and interface enquiries, problems and requests received via the Service Desk in accordance with the SLA and for liaising with third parties as required. Act as an escalation point within the Solution Development Team for development, system integration and interface enquiries more »

RRC Team and act as an escalation point when required. Work closely with centralised functions to ensure we continue to meet our customer's SLA and performance requirements. Schedules the work of direct reports, taking account of individuals' strengths and the requirements of the work. Ensure team members remain suitably more »

Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate more »

Engineering teams to define new data sources and integrate them into the CRM systems Provide regular CRM and ROI reporting Set out measurable lead SLA metrics for commercial teams and provide detailed monthly reporting Candidate Requirements 5 years experience working in a similar role for a company that has a more »

attendance and logging absences/holidays. Presenting expenditure sheets, checking policy documents, and dealing with general queries. Creating and presenting reports to payroll, checking SLA's, tracking staff KPI's and Contract dates. Requirements Must possess Full UK Driving Licence English and Math's GCSEs at Grade C or above more »

networking architectures from scratch. Skilled in managing and optimising databases at scale. (MongoDB) Build robust observability platforms, mitigates alert fatigue, and understands SLO/SLA concepts. Proficient with Terraform with ability to Automate infrastructure provisioning and deployment processes. Proven experience responding to and resolving incidents, focusing on prevention. Experienced with more »