16 of 16 Permanent Customer Experience Jobs in South Yorkshire

a strategic, forward-thinking leader who thrives on creating structure, driving innovation, and building high-performing teams. With a passion for operational excellence, you bring a deep understanding of customer service and a knack for unlocking the full potential of tools, technology, and people. You're as comfortable designing a global support model as you are diving into customer … into clarity-delivering a seamless, scalable, and truly exceptional support experience. What you'll be doing (in a nutshell): We are seeking an experienced and forward-thinking Director of Customer Service to elevate our support organisation. You'll drive operational efficiency, implement scalable structures (first, second, and third-line support), and fully unlock the power of our Intercom and … introduce and optimise an outsourced, follow-the-sun support model, ensuring we're ready to support enterprise clients 24/7. Your remit includes leading and developing our internal customer service team, championing automation and AI-led solutions, and building a sub-team focused on quality, tooling, operations, and training. Day-to-day you can expect to: Lead, Structure More ❯

passion for optimising mobile network performance? We're looking for a Radio Manager to lead our Ericsson North Region optimisation team, ensuring our mobile network delivers the best possible experience for customers. In this critical leadership role, you'll lead a team of 28 skilled radio engineers, driving network improvements across all generations of mobile network technology. You'll … take ownership of network performance, working to national critical metrics and Project Beacon targets, while ensuring smooth delivery of upgrades and new infrastructure. With a strong focus on customer experience , you'll lead initiatives to enhance coverage, speed, and reliability. This includes leading all aspects of demand analysis, capacity planning, network configuration and optimisation, hotspot management, throughput improvements … VIP customer support, and key city performance - all with a laser focus on minimising customer impact. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and More ❯

proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role … ideally in an MSP environment). Strong technical knowledge of Windows Server (2016/2019/2022), Active Directory, Azure, Microsoft 365, Exchange, SharePoint, Office 365, databases. Network infrastructure experience: LAN/WAN, routing/switching, VPNs, firewalls, WiFi, guest networks, DNS/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of … cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP More ❯

About the Role Known internally as a Technical Sales Advisor Renewables, your main focus will be technical support and designs to customers and Wienerberger colleagues. You will ensure the customer experience from training, through to design, support and installation of our systems is both standardised and to the highest standard. This is a field based role where you … Mon to Fri. 9am to 5pm About You You will have a strong technical education/background, such as a Technical degree (or education is related subjects) or good experience in a roofing/electrical related role. You will also have Strong communication skills (written and verbal) Technical support/design experience in renewables (e.g. EasyPV) Knowledge and … driving license and flexibility to travel across the UK & Ireland region regularly Desirable Working knowledge of air source heat pumps Qualified electrician and/or MCS accreditation On site experience in the installation of roofing and/or PV/renewable systems You will be an experienced technical trainer/teach with experience working on/attending construction More ❯

would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the More ❯

OTE £30,000 - £45,000 Sheffield Permanent, Full Time Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences click apply for full job details More ❯

days per week on site) Employment Type: Permanent Salary: Up to 53k DOE Overview A progressive organisation is seeking a talented CE Application Analyst to join their Dynamics 365 Customer Engagement (CE) team. This is a fantastic opportunity for an experienced professional who enjoys problem solving, enhancing systems and helping to deliver an outstanding customer experience. The role … teams to deliver enhancements and platform improvements Identifying opportunities to streamline processes and improve system performance Staying up to date with new technologies and recommending best practice solutions Skills & Experience The ideal candidate will bring: Strong experience with Microsoft Dynamics CRM/Dynamics 365 CE (Customer Engagement) Hands-on background in application analysis, deployment and troubleshooting Excellent More ❯

per annum + bonus and benefitsElevation Recruitment is delighted to be working with a fast-growing organisation based in South Yorkshire, in their search for a Head of Customer Support to take ownership of their customer support operations. This is a fantastic opportunity for a hands-on, process-driven leader. Key Responsibilities: Oversee customer support operations and … to drive ticket deflection Own the knowledge base and self-service strategy Run quality assurance, coaching, and performance reviews Deliver data-driven insights and operational reporting About You: Proven experience leading multi-region support operations Strong understanding of SLA management, customer metrics, and service automation tools Confident in cross-functional collaboration and process improvement Thrives in a fast … paced, scaling business This is an exciting leadership role offering the autonomy to shape a truly customer focused support function and make a tangible impact on customer experience. If you’re passionate about driving operational excellence and innovation in customer support, we’d love to hear from you. Apply now or contact Elevation Recruitment for a confidential More ❯

About Bluetree: We are a leading print ecommerce company dedicated to delivering high-quality print products and exceptional customer experiences. Our focus on innovation and customer satisfaction drives us forward, and we are currently seeking a talented Senior Software Engineer to join our dynamic team. An opportunity has arisen to join our Internal Systems team who are the … improving processes and optimise results in all areas of the organisation - this is an excellent opportunity for you. About the position: Salary range £60,000-£85,000 depending on experience This position is office based at our office in Manvers, Rotherham. Monday to Friday 9am to 5.30pm, with flexible working options Hybrid office working utilising on site collaboration with … friendly front-end interfaces using HTML, CSS, and JavaScript. Participate in code reviews, identify areas for improvement, and implement best practices to maintain high-quality code standards. Requirements: Proven experience as a C# Developer, preferably around internal business systems. Strong expertise in C#, .NET Core, and JavaScript. Experience with cloud platforms such as AWS or Azure for deployment More ❯

Doncaster, 2 days a week) Join an established, forward-thinking Dynamics 365 CRM end user providing 1st/2nd line support whilst also contributing to transformation projects to improve customer experience. Key Responsibilities and Skills Strong experience working with Dynamics CRM, with a focus on customer engagement and Power Platform. Troubleshoot and resolve application-related issues. Hands … on experience in application analysis and deployment in Dynamics 365 CE. Ability to carry out some customisations and system configurations. An analytical approach to work, with strong organisational skills Confident writing, functional and technical documents. Benefits Starting Salary - up to £52k dependant on experience Annual Bonus Private Medical Care Plus much more. More ❯

Doncaster, 2 days a week) Join an established, forward-thinking Dynamics 365 CRM end user providing 1st/2nd line support whilst also contributing to transformation projects to improve customer experience. Key Responsibilities and Skills Strong experience working with Dynamics CRM, with a focus on customer engagement and Power Platform. Troubleshoot and resolve application-related issues. Hands … on experience in application analysis and deployment in Dynamics 365 CE. Ability to carry out some customisations and system configurations. An analytical approach to work, with strong organisational skills Confident writing, functional and technical documents. Benefits Starting Salary - up to £52k dependant on experience Annual Bonus Private Medical Care Plus much more. More ❯

OTE £30,000 - £45,000 Sheffield Permanent, Full Time Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity … is a full-time on-site role for a Sales and Account Manager located in the Greater Sheffield Area. The Sales and Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction and generating leads. The role involves maintaining relationships with existing clients and identifying opportunities for business growth. The Ideal Candidate: Proven B2B sales experience, ideally in technology or telecommunications. Strong commercial acumen and negotiation skills. Experience in solution selling and relationship building. A positive attitude and willingness towards learning and supporting new products and technologies. Understanding of business connectivity, cloud services, and cyber security solutions. Self-motivated with excellent time management and organisational abilities. Key Responsibilities Key responsibilities include, but are not More ❯

processes to keep the business running efficiently. As the company continues to expand, they’re now taking the next step embedding AI across the organisation to simplify processes, enhance customer experiences and unlock new levels of efficiency. They are looking for a motivated, tech-minded professional to help support this evolution. Key Responsibilities Work with the Head of IT … for automation and improvement Collaborate closely with cross-functional teams to align AI projects with business priorities Share knowledge and mentor colleagues on AI and automation best practices Skills & Experience Degree or background in Computer Science, AI, Software Engineering, or Data Science Strong programming skills (e.g. Python, JavaScript, JSON) Awareness of AI/ML concepts, Large Language Models and … prompt engineering Experience with cloud platforms (Azure, AWS or GCP) Logical, problem-solving mindset with a passion for automation Ability to communicate technical ideas clearly to non-technical audiences Self-motivated, adaptable and eager to learn new tools and techniques If you’re ready to make a real impact and help shape how AI is used across a growing More ❯

Data Engineer Join the Team Powering the Future of Data at Vivedia Location: Sheffield - Hybrid (3 days per week) Salary : £50,000 to £60,000 depending on experience Department: Data Team At Vivedia , data isn’t just numbers — it’s the engine driving every decision, every innovation, and every customer experience. We’re growing, and we’re looking … data architecture. Lead or support migrations to modern platforms such as AWS, Azure, GCP, Snowflake, or Databricks. Proactively identify opportunities to streamline and optimize performance. What You’ll Bring Experience: Proven hands-on experience as a Data Engineer or in a similar data-focused role. Technical Skills: Proficiency in SQL and Python . Strong grasp of ETL/… ELT pipelines , data modeling , and data warehousing . Experience with cloud platforms (AWS, Azure, GCP) and tools like Snowflake, Databricks, or BigQuery . Familiarity with streaming technologies (Kafka, Spark Streaming, Flink) is a plus. Tools & Frameworks: Airflow, dbt, Prefect, CI/CD pipelines, Terraform. Mindset: Curious, data-obsessed, and driven to create meaningful business impact. Soft Skills: Excellent communication More ❯

automotive and retail sectors. Our client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual systems at client sites nationwide. … service visits in line with SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing, video over IP, and video … matrix systems Experience with control systems and programming for audio and lighting solutions Solid knowledge of IT networking and troubleshooting within AV environments Desirable: CSCS/ECS card holder IPAF and PASMA accredited Experience with Q-SYS, BI-AMP, and Crestron systems First aid qualified Full UK driving licence Working Hours: Monday - Friday, 8:30am - 5:00pm What More ❯

OTE £30,000 - £45,000 Sheffield Permanent, Full Time Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with... More ❯