25 of 25 Permanent Customer Experience Jobs in South Yorkshire

help ensure a fast cost effective solution to delivering packages to every far reach of the world. Do you obsess over how to improve processes to deliver a superior customer experience? Do the words "that can't be done", drive you to find a solution for how "that can be done"? Do you desire a career that will … take action on the data, as well as developing action items to improve results over the short and long term. BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management More ❯

deliver to our ambitious goals every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering a designated region. The role … the courier network is maximised to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and forecast of regional budget and … depot, namely the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers. To be successful in More ❯

travel across the UK, including overnight stays, with occasional overseas trips as needed. You'll work alongside Senior Field Service Technicians in both the field and workshop, gaining direct customer experience and exposure across multiple departments. The long-term goal is to develop the skills and confidence to work independently in the field. At OTT HydroMet, our Service … to support our customers with service queries via telephone, teams, and/or e-mail Support Sales teams with service quotes Work closely with the administration to ensure professional customer visit planning and execution Learn and develop your technical skills and knowledge Other relevant duties as assigned The essential requirements of the job include: Completed studies or technician training … Good spoken and written Englishcapable of compiling technical reports for customers Ability to absorb and act upon technical information It would be a plus if you also possess previous experience in: Basic electrical knowledge and experience Experience working with sensors, data collectors, and data processing software. Experience with Python and/or Pascal programming OTT HydroMet More ❯

operational implications of the products you own. You are the right person for this role if you are a self-starter, collaborative and data-oriented problem solver who is customer obsessed and passionate about the positive impact environmental compliance and technology can have on Amazon, its Sellers and end customers. We are open to hiring candidates to work out … Own the end to end launch of features from requirements to release. - Work closely with engineering, business, operations and other product teams to define and improve your product and customer experience - Define, prioritize, and plan the resources needed for successful product delivery - Communicate product releases, impact and timelines to leaders and stakeholders BASIC QUALIFICATIONS - Bachelor's degree or … equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience with product cycles of 6+ month Experience in product or program management, product marketing, business development More ❯

across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Centre Global Engineering Operations organization is looking for an individual with proven … and Critical Site Events (CSEs). This role will also serve as a central monitoring location for the facility electrical and mechanical systems. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. The ideal candidate will need to have an understanding of data centre IT … providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data centre and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist More ❯

DE-AT 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience … operations and look around corners for ways to serve customers, we want your help. The DE/AT 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across Germany and Austria, as we continue to expand our operations. The successful candidate will build and maintain strong … relationships with internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The DE/AT 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. More ❯

APAC 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for … about delivery operations and look around corners for ways to serve customers, we want your help. The APAC 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across APAC, as we continue to expand our operations. The successful candidate will build and maintain strong relationships with … internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The APAC 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. They should be able More ❯

keep our complex, international supply chains working seamlessly and efficiently. As a Network Manager, you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimize our supply chains to make our customer experience even better and our business more … our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics … Experience in supply chain - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience consuming complex data and metrics to determine and drive improvements - Ability to navigate ambiguous problem statements - Ability to work on multiple problems at More ❯

as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations. Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm Hybrid … working after 3 month probation has been successfully completed. 3 Days onsite and 2 days work from home (Salary may be negotiable depending on experience) Key Responsibilities Work as part of the wider client services team to ensure all customers receive the best possible customer experience Assisting the sales team by highlighting new opportunities Communicate with customers … face meetings as and when required Ensure scheduled reports and tasks are completed in full and on time Take direction from Senior Account Managers and Account Managers to support customer and team objectives. Prioritise workload ensuring all requests are dealt with and completed on time Provide keen attention to detail when processing orders and communicating customer requests to More ❯

About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner … in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential … line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion More ❯

About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner … in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential … line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion More ❯

infrastructure resource utilization and availability. You will work with teams across the AWS Organization to effectively plan and deliver data center capacity. Key job responsibilities Monitor the network health, customer demand, anticipate risks, resolve issues and initiate corrective action as appropriate. Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes. Work … competing projects/programs simultaneously. Develop and implement scalable, data-driven process improvement/automated solutions. Meets/exceeds Amazon's leadership principles requirements for this role. Keep the customer experience as the primary focus. About the team Brick and Network Deployment team ensures data center network and port capacity is available for incoming customer racks (demand … . Customer racks (also known as server racks) need this capacity (networking racks) to gain access to the AWS network to provide service capacity for AWS customers. TIPMs are responsible for coordinating with the Build's Infra TIPMs, IDND, Optical NW team, and Supply Chain to ensure datacenter capacity in time. Diverse Experiences AWS values diverse experiences. Even if More ❯

to help expand its Inventory Optimization Program (IOP) . Objective of the Program is to eliminate defects leading to inventory available in our FCs but not available for the customer to buy. We understand root cause for these defects and fix/eliminate the defects , thereby increase their availability and sales by enhancing customer experience. Our end customers … are the Buying customer and Selling partner. We work hard to reduce the buying customer's product non-availability and to improve the profitability of our selling partners. As the Senior Program Manager, you will own the expansion of IOP program to all defect reasons across WW and driving Defect elimination. The job involves end to end business … milestones, process changes, escalations, etc. Takes up a business problems which are not well defined. Delivers independently with limited leadership direction. Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others. Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. More ❯

complex, international supply chains working seamlessly and efficiently. As a Supply Chain Manager (SCM), you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even better and our business more … packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree in analytics or equivalent - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in supply chain - Experience making recommendations and decisions based on complex analyses and … data PREFERRED QUALIFICATIONS - Master's degree in analytics or equivalent - Experience leading process improvements - Strong oral and written communication skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and More ❯

the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. What you'll be doing Customer-Centric Mindset : Champion a deep understanding of user needs by collaborating with customer-facing teams, leveraging analytics, and gathering market insights to enhance the customer experience. AI … launch, and continuous improvement. Action-Oriented & Data-Driven : Drive digital product development under tight timelines, leveraging data-driven decision-making to prioritize features and enhancements. User Story Development : Translate customer needs and business goals into actionable and detailed user stories and acceptance criteria for development teams/vendors to ensure alignment with product scope. Product Governance & Security : Advocate for … digital product security, data strategy, compliance, and technical alignment, ensuring adherence to industry best practices. UX & Customer Experience Optimization: Partner with UX/UI designers to deliver intuitive and engaging user experiences that enhance learning outcomes. Alignment & Stakeholder Engagement: Collaborate with Global Product, Assessment, and Business teams to integrate Agile methodologies and drive efficiencies across the product development More ❯

Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now Job ID: Q-Express Documents Transport Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We … developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment. You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role. Key job responsibilities … Manage the UFG store improvement plan to focus on best customer experience at the lowest cost - Develop a culture of continuous improvement and lean thinking - Contribute to and facilitate Kaizen activities - Help drive the implementation of Lean Standard Work and SOPs - Train and support all levels in Kaizen activities - Disseminate Lean Standard Work principles across teams - Support and More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

and solve complex operational challenges - Partner with senior leadership to establish, prioritize, and execute improvement initiatives - Drive operational excellence across the AMXL network, focusing on delivery efficiency, safety, and customer experience A day in the life As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and … large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and … innovation, we're changing the way customers buy and receive large goods for the better. BASIC QUALIFICATIONS - A degree - Advanced proficiency in verbal and written English - Relevant experience in managing large-scale programmes or projects - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Proficiency in at least one of the following: SQL More ❯

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Selling Partners (SPs) are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. Over 2 million Sellers sell on Amazon and we obsess … over providing world class support to them. In EU, we continue to observe an unprecedented wave of legislation that impacts SP experience (for sellers and vendors), constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. Key job responsibilities As Sr. Program … end to end launch of features from requirements to release. • Work closely with engineering, go to market, operations and other product teams to define and improve your product and customer experience • Define, prioritize, and plan the resources needed for successful product delivery • Communicate product releases, impact and timelines to leaders and stakeholders About the team Who are we More ❯

of our Sellers, helping them to navigate the increasing complexity of the e-commerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and a Customer-focused approach to achieve commercial goals of Amazon Sellers. To support our Marketplace Consultants in their … Seller interactions, we are looking for a strong Senior Product Manager-Technical (PM-T) to help us envision, design, plan, and deliver product-tech innovations to enable a better CX to our Customers. Key job responsibilities Key job responsibilities - Serve as the Voice of the Customer from initial concept creation to launch, and subsequent support of the product. - Drive … product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts. - Assist in developing new products by evaluating the business and competitive landscape, understanding customer needs and value drivers. - Write business and product requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams. - Work cross-functionally to manage More ❯

remember your preferences (such as language); monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our … a successful sales career earning up to £35,000 OTE in your first year! You will: Conduct outbound calls to potential customers to introduce our products/services. Identify customer needs and provide appropriate product recommendations. Present demonstrations of the r2c Online platform using Teams/Zoom highlighting the benefits and features of our products/services. Close sales … deals and achieve monthly sales targets. Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM system. Provide exceptional customer service by addressing customer inquiries and resolving any issues or concerns. Collaborate with the sales team to develop strategies for achieving sales goals and improving overall sales performance. Stay updated More ❯

Subject Matter Expert - SME, RBS Returns Reduction About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution … the problems identified with the products. The team's primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert … on project deliverables - Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS - 2+ years of program or project management experience - Knowledge of Microsoft Office products and applications - Experience handling projects using six sigma or Lean processes - Experience using data to influence business decisions - Experience interpreting data More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. AI Strategy: Driving Innovation and Customer Value At the heart of FluidOne's vision is a robust AI strategy designed to empower customers, streamline operations, and deliver next-generation digital services. Sheffield Branch: Highlander Legacy … The Sheffield branch of FluidOne was formerly Highlander, a company with over 20 years of experience delivering IT managed services to local businesses, charities, educational institutions, and national enterprise IT infrastructure projects. More than 85% of customers have remained with the company for five years or longer, reflecting strong client loyalty and satisfaction. Commitment to Community and Simplicity FluidOne More ❯

using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication. Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage. Building sustainable courier coverage … to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident in problem … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Crosselling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed … date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves More ❯