2 of 2 Permanent SLA Jobs in South Yorkshire

effectively as part of a Service Desk team Prioritising incoming requests via the ticketing system, categorising and logging issues accordingly. Ensuring Service Level Agreements (SLA’s) are met, and tickets are completed within target Actively troubleshooting problems/issues to provide end user resolution Demonstrating excellent customer service skills when ...

Align with Operational Resilience teams on DR, compliance, and robustness. Monitoring, Reporting & Process Excellence Own observability platforms: Splunk, AppDynamics, Grafana. Provide system health reports, SLA metrics, and trend analysis to senior leadership. Enhance support processes, documentation, automation, and tooling. DevSecOps & Automation Optimize CI/CD pipelines and security workflows. Implement ...