4 of 4 Permanent SLA Jobs in South Yorkshire

for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready More ❯

agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA’s, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You’ll be working on building new devices, installing, configuring, and repairing desktop and mobile More ❯

audit-ready Collaborating with colleagues across sites, occasionally travelling to provide on-site support Skills & Experience: Strong 2nd Line Support background in a multi-site environment, with ticketing/SLA experience Cisco CCNA certification (or currently studying towards it) Some experience supporting network infrastructures Knowledge of Fortinet, Zscaler, or Azure would be a big plus (but not essential) A proactive More ❯

self-service strategy Run quality assurance, coaching, and performance reviews Deliver data-driven insights and operational reporting About You: Proven experience leading multi-region support operations Strong understanding of SLA management, customer metrics, and service automation tools Confident in cross-functional collaboration and process improvement Thrives in a fast-paced, scaling business This is an exciting leadership role offering the More ❯