Group Customer Experience Platform Specialist role
- Hiring Organisation
- DFS Furniture Ltd
- Location
- Doncaster, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
knowledge and flow changes work across all affected business areas. Order Management Support: Oversee critical and delayed orders, coordinating with stakeholders to ensure clear communication and well-defined resolution plans for customers Capabilities required: Excellent written communication skills, with strong control of clarity, structure, and tone of voice. Ability … improving customer experience. Ability to influence and collaborate effectively with stakeholders at all levels - SMEs, frontline, senior leaders, etc. Strong stakeholder-engagement and communication skills, able to present insights clearly and persuasively. Highly organised, able to document flows, manage updates, and maintain clear version control. Comfortable supporting macros/ ...