end implementation projects using structured methodologies and project management best practices. Develop detailed project plans, define deliverables, and monitor progress to ensure timely completion. Oversee project budgets, including forecasting, billing, and revenue tracking. Scope and estimate resources and timelines for small to medium-sized projects. Assign tasks based on team members’ strengths, ensuring clear ownership and accountability. Build and maintain More ❯
Southampton, Hampshire, South East, United Kingdom Hybrid/Remote Options
Spectrum It Recruitment Limited
and Customer Service systems. Collaborate with Product Owners and Development Teams to turn business needs into actionable product roadmaps. Oversee major technology initiatives, including: Development of a scalable, modern billing system . AI-driven automation within Customer Services (building on existing automation success). Implementation of machine learning for forecasting, insight generation, and discrepancy detection Enhancements to support multi-language More ❯
and challenges. Identifying opportunities for upselling, cross-selling, and expansion. Manage customer satisfaction through surveys, feedback, and regular interactions. Provide 1st line Support for customers seeking assistance with invoices, billing and technical issues. Making sure the customer understands the invoice and going through any queries they might have to better understand. Interacting with customers over the phone, email and other More ❯
