Dynamics 365 Support Analyst
southampton, south east england, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Pearson Carter
Dynamics 365 Support Analyst - £45k - Hampshire We are seeking an enthusiastic Dynamics 365 Support Analyst to join a growing and dynamic Microsoft Partner. This is a fantastic opportunity for someone with experience in CRM support and customisation who is looking to grow into a consultancy or development role. You'll be part … of a small but skilled team supporting varied Dynamics 365 environments, including Power Platform technologies. Responsibilities: Log and process customer issues and requests using Dynamics 365 Troubleshoot and resolve technical issues via phone, email, or onsite visits Manage support tickets effectively in line with SLAs Support project-related tasks including CRM improvements and … for automation and process enhancement using Power Platform tools Experience: Minimum of 2 years’ experience in a desktop or CRM support role Strong knowledge of Dynamics 365 customisation (fields, forms, business rules, workflows) Familiarity with Dynamics 365 security roles and settings Experience with data handling , imports/exports, and validation Exposure to PowerApps More ❯
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