Helpdesk Support
Southampton, England, United Kingdom
TieTalent
About I am seeking a Helpdesk/Customer Support Analyst for my client in Southampton. Work Model Hybrid (3 days onsite, 2 days remote) with a shift pattern: 4 days on, 4 days off, covering 6am to 11pm. Key Responsibilities Provide second-level support to external customers and partners. Answer incoming calls and respond to inbound … customer issues; document work in case notes and knowledge base articles; escalate issues as needed. Participate in knowledge transfer activities, including passing information to 1st level teams and support partners. Address and resolve customer concerns promptly and provide feedback to development teams when necessary. Keep customers updated on case statuses. Coordinate and participate in operational problem resolution for … support team to develop and implement process improvements. Communicate effectively with support team members across regions. Qualifications Minimum 2 years experience in a technical helpdesk support role. Preferred: Technical skills in SQL and database management. Working knowledge of Windows OS from Windows 7 onwards. Basic networking knowledge. Exceptional customer service skills. Ability to work More ❯
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