4 of 4 Permanent Knowledge Management Jobs in Southampton

engaging the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it … Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance for relevant … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain …/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment … A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

our immune analytics platform (e.g., prediction, signature interpretation, batch and drift monitoring and correction) Help shape internal standards for data documentation , reproducibility , and metadata management Potential to carve out ownership over a specific domain: e.g., model validation, ontologies, scientific interfaces You Might Be a Fit If You: Have … sequencing or other high-dimensional single-cell assays Familiarity with batch effect correction, signal drift, or statistical learning in low-n cohorts Exposure to knowledge management systems, ontologies, or scientific metadata AWS/SageMaker, Kedro and/or Dagster tooling or containerised workflows (Docker, CI/CD) What More ❯