to join a client of ours based in Hampshire on a permanent basis. The Helpdesk Manager is a hands-on operational leadership position responsible for the day-to-day management, performance oversight, and continuous improvement of the Helpdesk function. This role ensures accurate and efficient engineer scheduling, call allocation, and client communication with strong commercial awareness. Sitting at … communication, team leadership, and margin protection. The Helpdesk Manager contributes to business planning and forms a key part of the Maintenance Senior Leadership Team. Key Responsibilities Team Leadership & People Management Lead, motivate, and develop a team of 3 Helpdesk Administrators Promote accountability through 1:1s, coaching, and structured performancemanagement Foster a high-performance team culture … categorisation for reporting and financial forecasting Work with Maintenance teams to ensure commercially sound decisions Forecasting, Billing & Financial Discipline Own the weekly Helpdesk forecast, including revenue planning and billing performance Ensure prompt invoicing of completed works, collaborating with Finance to prevent revenue leakage Monitor cost control measures and escalate potential risks to revenue or margin Stakeholder & Client Coordination Build More ❯
information for Installer Pro. This ensures the integrity and usefulness of Installer Pro as a trusted resource for training and engagement. Serve as the primary contact for employee database management within Totara, ensuring compliance with privacy and GDPR regulations. This protects employee data and ensures legal and ethical standards are upheld. Maintain appropriate access levels and collaborate with colleagues … supports proactive problem-solving. Enable GDHV managers and Heads of Department to generate monthly reports on their teams' engagement with Totara. This provides visibility into training activity and supports performancemanagement and development planning. Adhere to GDHV Health & Safety policies, ensuring all departmental tasks are performed safely and in line with company procedures, with support from the Health More ❯
series of strategic AI initiatives, working closely with internal technology teams, business stakeholders, and external professional services partners. This is a high-impact role requiring strong technical acumen, stakeholder management, and a proven track record of delivering complex integration projects. Key responsibilities: Manage and deliver a high-impact, multi-jurisdictional, complex, integration layer implementation project and supporting Technology & 3rd … with executive leadership and technical stakeholders to define project goals, success metrics, and roadmaps for AI innovation and implementation. Drive strategic planning and execution of AI initiatives, including risk management, resource allocation, and change management across multiple business units. Stay current with AI trends and technologies, translating emerging capabilities into actionable project opportunities that deliver measurable business value. … primary technical liaison between internal teams and external MuleSoft implementation partners. Evaluate vendor proposals, capabilities, and delivery plans to ensure alignment with project goals and enterprise standards. Oversee vendor performance, ensuring timely delivery, quality assurance, and adherence to contractual obligations. Facilitate knowledge transfer and capability building within internal teams to reduce long-term vendor dependency. Manage escalations and resolve More ❯
We are seeking a dynamic and experienced Head of Technology Delivery to lead and scale our technology delivery team. This Associate Director level role is pivotal in driving high-performance delivery teams, driving our ambition towards Scaled Agile delivery, and ensuring delivery excellence across all technology initiatives. You will be responsible for overseeing the end-to-end delivery lifecycle … highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery across all streams. With direct line management responsibility for an existing team of project managers your leadership will help drive their performance and career growth, enabling better outcomes for Aztec. These are exciting times across … for the next stage of its own journey. What we are looking for: Making Change Happen: Makes the agenda clear and tangible. Distils the vision for change into concise performance priorities that are clearly articulated, understood, and actionable. Involves people in the process of contributing or shaping change plans - creates a coherent working change vision which enables people to More ❯
