2 of 2 Permanent Service Delivery Jobs in Southampton

opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users. About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries … managed through to resolution. Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service. Supporting the implementation and delivery of IT improvement projects. Taking proactive action on information security matters in collaboration with the Service Desk Team Leader. Implementing changes following ...

requiring presence by phone, virtual and onsite. Key Responsibilities: Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation. Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune. … communication to clients and maintaining detailed documentation. Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery. Key Skills and Experience: Commercial experience in an IT Support role, ideally within an MSP or client-facing environment Strong windows 10/ ...