1 to 6 of 6 Permanent Service Delivery Jobs in Southampton

OVERSEAS Work (3 months rotation). Living expenses are covered when working away £50,000 (TAX FREE) The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves traveling overseas on a three … a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments. Key Responsibilities: Manage and oversee technical service operations for international clients during the three-month rotation. Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently. Coordinate with … local and remote teams to ensure seamless service delivery and support. Develop and implement service strategies to improve client satisfaction and operational efficiency. Train and mentor local support staff, enhancing their technical skills and knowledge. Maintain detailed documentation of service activities, including incident reports, service more »

We have an excellent opportunity for an experienced IT Support Engineer based out of our Southampton office. Working in the UK service delivery team to assist DP World UK employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software requirements. Excellent IT expertise … and customer service skills are required of the ideal applicant. You must be able to build relationships with a variety of different stakeholders on a daily basis. No two days or problems will be the same in this fast-paced job. We're searching for someone who can approach … do mentality and identify solutions. Location: Southampton, 5 days in office Hours: Full-time, 37.5 hours per week (Mon-Fri) About the Role · Supply service desk support facilities using ITIL foundations. · Ensure calls are closed within the agreed SLAs. · Ensure sufficient information is recorded against a call closure to more »

Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. … Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in more »

Liverpool, Manchester, Edinburgh) who are willing to travel daily to support our client offices. The primary responsibility of this role is to install, diagnose, service, and maintain high-end products as well as other computer-related products including desktops, laptops, printers, standard software, high-end servers, networking devices, storage … Perform installations, moves, adds, and changes (IMAC) Test and certify PCs, networks, servers, and client-approved applications Ensure customer satisfaction and professionalism throughout the service delivery transaction Your skills : Minimum 2 years of hands-on technical experience Knowledge of Active Directory/Exchange Server and operating systems Knowledge more »

will contribute to the overall success of the Aztec Group through the leadership of our Tax Services team in the UK, developing our client service offerings as we continue to expand as a partner to our clients. The role will lead the ongoing tax service delivery to … streams. Key responsibilities You will lead and manage a strong, engaged and growing Tax Services team who go above and beyond to deliver the service we re renowned for. Be accountable and responsible for the jurisdictional P&L for the Tax Services team To develop a jurisdictional growth strategy … stakeholders to identify, pursue and deliver new services and operating models Influence the design and implementation of technology-based solutions that drive exceptional client service, excellent user experience and deliver operational efficiencies Work closely and collaboratively with Business Development ( BD ) and Marketing teams position Aztec as an industry leader more »

and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »