3 of 3 DemandTrendPermanent Service Management Jobs in Southampton

Service Owner Service Owner (Part-time, 20 hours per week) - Salary - £37,650.00 - £43,925.00 (pro-rata, dependent on experience) - Hybrid working - 12-month Fixed Term Contract Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence … key role in ensuring the data & services foundational to these outcomes are current, available, resilient and secure. About the role We have an exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices ensuring Operational Level Agreements (OLAs) and customer expectations are met. You will also Monitor and provide management information on service deliverables Manage incidents ensuring all stakeholders receive timely and More ❯

monitoring and early-warning systems. Oversee critical infrastructure platforms including O365, Cloud environments, data networks, and server/storage operations. Develop, lead, and grow high-performing infrastructure teams and service management functions. Own incident response processes and serve as the escalation lead for Priority 1 and 2 infrastructure incidents. Create and maintain service level agreements (SLAs), service catalogues, and continuous improvement frameworks. Manage non-production environments and test strategies to support business change. Deliver robust financial management, including capital planning and return on investment for infrastructure initiatives. Drive forward operational governance, compliance, and business continuity practices. What We're Looking For Essential Experience & Skills Proven leadership in a live technology operational environment. Demonstrated success in … of cloud platforms, networks, and enterprise technology systems. Track record of leading technical teams, talent development, and cross-functional collaboration. Qualifications Degree in a relevant field such as Business Management or Computer Science. Relevant industry certifications (e.g., ITIL, Lean Six Sigma). Why Apply? This is a unique opportunity to shape the future of infrastructure in a dynamic, forward More ❯

on our business vision and strategy. Working closely with the business and technology leadership teams, this role will develop and maintain the overall architecture roadmap for the Fulfilment & Order Management and Colleague & Store Operations domains. Please note that this role will be based at our office in Southampton, with an expectation of being in the office 2 days (minimum … s the job? Research, innovate, and drive the definition of 3-5-year architectural visions and roadmaps in key areas such as customer and colleague experience, fulfilment and order management, colleague and store operations and supply chain. Work across the organisation to holistically review, prioritise, and align these for all banners and functions. Support the articulation of business benefits … expectations on conformance to strategy, time, cost and quality. What you'll bring Demonstrable professional experience gained across a wide range of IT-related disciplines (planning, analysis, development, operation & service management), ideally within retail/store operations/supply chain. Proven experience working in an Enterprise Architect position in key architecture domains. Experience working with 3rd party solution More ❯