Southampton, Hampshire, England, United Kingdom Hybrid / WFH Options
Honeypot People Ltd
updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
PDI Technologies
based on urgency and gathered information. Follow, Re/Write and share detailed procedure documentation and quick-reference procedures for Tier I,2 3 and peers. (using the company SharePoint and or one drive). Should include : staging, installing, configuring, upgrading, and maintaining physical and virtual servers. Communicate effectively across technical teams when working on, through or escalating issues. More ❯
systems management tools and platforms, remote access solutions, operational reporting tools and log management systems. An understanding of corporate systems including: email systems, preferably Office365, collaboration solutions such as SharePoint, Jira and Confluence, telephony systems and their network implications. To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the More ❯
