2 of 2 Permanent Support Analyst Jobs in Southampton

Support Analyst Hybrid Overall Role Objectives Reporting to the Support Lead you will be a key member of our support team, this role will be extremely varied and demanding where you will need to hit the ground running and be able to multi-task in a fast-paced environment. You will be assisting technical and non … and the business units. Communicate well on your tasks/progress and understand the wider contest in which you work. Flexible - We operate a rota for Out-of-Hours support, supporting critical issues affecting our sites so you will need to be open to flexible working hour. Tasks/Responsibilities Operational Day-to-day management of new and existing … from ticket being logged through to resolution Liaising with internal IT teams for escalation of issues Liaising with third party suppliers for resolution of issues Providing Out of Hours Support when assigned on a rota basis Project work as and when required People Communicate in a civil and effective manner. Act in a responsible and professional manner at all More ❯

team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview As a Customer Support Analyst II , you will work as an integral member of the PDI POS Solutions Support team, delivering world-class customer service to our customers. Customer Support Analysts are our first line of customer support, providing high-touch customer service and sustained technical support. This role is a second level application support position, however there may also be expectation to answer the phones and complete first level activities, the focus is on case and issue management, user instruction, investigating problems and resolving issues. All … logging system, right through to resolution. We strive to offer a consistently high-quality and efficient response to users, while maintaining adherence with customer and internal reporting requirements. The Analyst will be expected to participate in activities related to continuous improvement of standard PDI systems and processes across the organization. PDI seeks to recruit and develop outstanding professionals that More ❯