3 of 3 Permanent Technical Support Jobs in Southampton

in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet … of any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring … deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analyzing network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities. Provide training to colleagues More ❯

high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements. They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role and candidates need to be located within commuting … distance from their site. This would suit either a chemist or an engineer who is able to talk confidently to customers. Responsibilities: Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits Technical service projects and supportive technical data generation, developing and implementing testing programs Maintaining and populating central knowledge database for product and application information Updating, populating and maintaining the master data file Availability for site visits to support sales staff technically Manning technical helpline telephone and tech More ❯

We are a leading consumer goods business present in 150+ markets, thanks to our global portfolio of brands, a successful strategy and 46,000 talented people. Our purpose is to create A Better Tomorrow by Building a Smokeless World. Our More ❯