Process Optimisation & Digitisation Leader (Hybrid)
- Location
- Southampton, England, United Kingdom
effectiveness* Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls* Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance* Map customer journeys … identify enhancement to customer experience across all touchpoints* Apply Continuous Improvement methodologies and user-centric design principles to improve capabilities, processes, and tools* Ensure best practice is being adopted by identifying and scaling activities and disseminate best practices in a structured, repeatable way* Oversee delivery through ...