1 of 1 Permanent Service Management Jobs in Southend-on-Sea

continuous improvement of our IT support framework by developing the Knowledge Base, authoring articles that support internal staff development, and promoting a customer self-service approach. Key Responsibilities: Provide 3rd line support for escalated technical issues across systems, networks, and applications. Act as a mentor and escalation point for … IT issues related to networking, databases, virtualisation, and security. Maintain and optimise enterprise-level IT systems, ensuring high availability and performance. Contribute to IT service improvement initiatives, identifying opportunities for process enhancement. Develop and maintain Knowledge Base documentation for internal training and support purposes. Work closely with IT leadership … technologies (VMware, Hyper-V). Knowledge of security protocols, firewalls, and data encryption. Experience with ticketing systems (e.g., ServiceNow, Jira). Familiarity with remote management tools and diagnostic software. Highly developed problem-solving skills and the ability to analyse and resolve complex issues. Strong interpersonal skills with the ability More ❯