2 of 2 Permanent Support Engineer Jobs in Southend-on-Sea

Job Title: 3rd Line Support Engineer Location: Office-Based - Southend-On-Sea Salary: Up to £42,000 per annum Job Type: Full-Time, Permanent About the Role: We are looking for a highly skilled and experienced 3rd Line Support Engineer to join our client's internal … IT team. This office-based role is critical in providing advanced technical support to internal colleagues and acting as an escalation point for 1st and 2nd line support teams. As the team's technical expert, you will be responsible for diagnosing and resolving complex IT issues, mentoring 2nd … line support engineers, and identifying training and development opportunities. Additionally, you will contribute to the continuous improvement of our IT support framework by developing the Knowledge Base, authoring articles that support internal staff development, and promoting a customer self-service approach. Key Responsibilities: Provide 3rd line support More ❯

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please note this role is fully-office based … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict SLAs to ensure More ❯