Remote Customer Success Manager (UK)
- Hiring Organisation
- Crewbloom
- Location
- Southport, Merseyside, UK
health and engagement, identifying risks and opportunities for expansion. Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities. Support & Issue Resolution: Act as the customer's advocate within the organization to resolve issues promptly. Coordinate with technical and product teams to address customer feedback … related field. Experience in the SaaS, e-commerce, or finance industry is a plus. Strong interpersonal and communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). Ability to analyze data to make informed ...