Customer Help Desk Expert
- Hiring Organisation
- JLA Limited
- Location
- Sowerby Bridge, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
reporting and analysis Identifying opportunities for demand reduction and process improvement. Customer contact quality monitoring and feedback Coaching of advisors with technical and soft skills Lead team buzz sessions Promote employee engagement Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge … Skills (what you know and what you can do) Ability to provide outstanding levels of customer service Skilled in creating a network of internal contacts to support the resolution of customer queries Good organisational skills Good knowledge of the English language, both written and verbal Analytical skills ...