1 of 1 Permanent Customer Service Jobs in St Austell

Job summary The focus of this post is to act as a front-line analyst working on the CITS CFT Service desk. The Service desk provides a single point of contact for staff, covering operational IT incidents and requests relating to our clinical systems, underpinned by an accurate call logging function. Support is provided to clinical, managerial and … of contact. To ensure that customers are treated professionally and courteously and kept fully informed with updates and progress of their request. To manage any issues reported to the Service desk through to resolution, ensuring that the customer is happy with the outcome. Delivering excellent customer service is at the heart of this role as solving … able to explain sometimes complex technical solutions to user problems over the telephone, using non-technical language and be able to communicate effectively with staff at all levels within customer organisations. Ability to interpret and clarify user problems in simple terms. Good written communication skills, required to deal with customers via the portal and email, ensuring expectations are managed More ❯