1 of 1 Permanent Service Desk Analyst Jobs in St Austell

Job summary The focus of this post is to act as a front-line analyst working on the CITS CFT Service desk. The Service desk provides a single point of contact for staff, covering operational IT incidents and requests relating to our clinical systems, underpinned by an accurate call logging function. Support is provided to clinical … of contact. To ensure that customers are treated professionally and courteously and kept fully informed with updates and progress of their request. To manage any issues reported to the Service desk through to resolution, ensuring that the customer is happy with the outcome. Delivering excellent customer service is at the heart of this role as solving their … of care and accuracy. Skilled in calming pressure situations, both with customers and as a team member in times of major system failures. Maintaining a professional, high standard of service at all times, whilst improving Service Desk knowledge to achieve higher rates of firstline resolutions, within speed and permissions parameters. Ensure escalation procedures are followed as soon More ❯