Service Management Specialist
- Hiring Organisation
- M Group
- Location
- St. Ives, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
reports quickly, advise on next steps, and ensure follow-up actions are scheduled. Youll also create and maintain knowledge articles and provide training and coaching to 1st line teams to boost first-line resolution. Alongside this, youll carry out root cause analysis on recurring issues and contribute to service improvement ...