St. Ives, England, United Kingdom Hybrid / WFH Options
M Group Telecom
problem-solving skills, with the ability to influence stakeholders up to C-level. Strong project management, business analysis, and design methodology expertise (eTOM/ITIL). Self-starter with a can-do attitude, adept at working under pressure to deliver profitable and innovative solutions. Proficient in Telco technologies (SDH, IP More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
M Group Telecom
problem-solving skills, with the ability to influence stakeholders up to C-level. Strong project management, business analysis, and design methodology expertise (eTOM/ITIL). Self-starter with a can-do attitude, adept at working under pressure to deliver profitable and innovative solutions. Proficient in Telco technologies (SDH, IP More ❯
St. Ives, England, United Kingdom Hybrid / WFH Options
M Group Telecom
youll thrive under pressure and deliver profitable, workable solutions. Youll be familiar with best practices in design methodology and Telco business processes (eTOM or ITIL), and have a solid understanding of the technologies within customer estates. Knowledge of High-Level Design, Low-Level Design, Bill of Materials, project costing, and More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
M Group Telecom
youll thrive under pressure and deliver profitable, workable solutions. Youll be familiar with best practices in design methodology and Telco business processes (eTOM or ITIL), and have a solid understanding of the technologies within customer estates. Knowledge of High-Level Design, Low-Level Design, Bill of Materials, project costing, and More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group Telecom
keep everything in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management process … What youll bring Youll have Service Management, with substantial experience in environments involving telecommunications, building/facility systems, or critical infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy … and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities technology partners. ITIL Expert or Managing Professional certification is strongly preferred. Experience in compliance-heavy or 24/7 operations (e.g., data centres, call centres, critical facilities) is a plus. Whats in it More ❯