1 of 1 Permanent Management Information System Jobs in St Ives

days on, 4 days off, 4 nights on, 4 days off, repeat) In this role, and within our 24/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll prioritise faults … line with clear documentation. Youll support engineer dispatch by guiding 1st line colleagues and ensuring the right engineer receives all the information they need. Youll review engineer reports quickly, advise on next steps, and ensure follow-up actions are scheduled. Youll also create and maintain knowledge articles ...