1 to 25 of 39 Permanent Customer Service Jobs in Staffordshire

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless … experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly · Establish communication mediums lines between customers and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Birmingham, we are Loud and Proud about our vision to be Diverse, Vibrant, Stand Out and Creative in a Fun environment. We proud to show we offer the greatest customer experience with high level energy and interaction, passionate that we have fun whilst at work. No two days will be the same with, you will be a part of … making a difference within our local communities with your sparkling can do attitude and a passion to be a cut above the rest. If you too can offer, Fabulous Customer service, Creative flare, Passion to communicate and Proud to be a part of change, then we are the team for you. Purpose of the Role To provide a … safe, clean, and welcoming environment for our guests, staff, and contractors Customer service experience to our customers To ensure full compliance with Health & Safety Policy for the centre Supporting the centres Operation with adhering to the company process and procedures Completing site patrols in line with the centre's strategy Assisting with site incidents Key Responsibilities Reports to More ❯

Service Desk Engineer Technical 3A Publish date: 13 August 2025 Closing date: 25 Augustat 12 noon Salary: £27,269 - £28,624 Hours: 37 per week Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people. Our … and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities. We have an exciting opportunity for a Service Desk Engineer to join our team and work alongside colleagues in the Service Operations team. This first line role will be based at our headquarters in Birmingham,but … to users in an Office 365 environment. In addition, you should have significant experience of supporting users with Windows 10/11. Responsibilities take ownership of user incidents and service requests to successful resolution, with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by Service More ❯

in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Marcus are expanding into … Europe, offering Irish customers competitive savings rates, ease of use and great customer service, backed by the legacy of a strong financial brand. YOUR IMPACT We're looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record … closely with Marcus Delivery to understand pain points and propose improvement options Design wireframes and mock-ups to support Marcus user requirements Design process maps and flows to support customer centric agent solutions Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap Involves working closely with wider stakeholders across Legal, Compliance and FCC teams More ❯

Customer Service/Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries. Key Responsibilities … Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries) Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting) Log, manage, and resolve support tickets accurately Support new and existing customers with product information, account updates, and service changes Follow internal processes and escalate where needed Deliver great customer experiences … as home internet supports equipment and systems required. Supportive, small-team environment This role is based in an office, with hybrid working available after training. Related job titles include Customer Support Representative, Technical Support Specialist, and Help Desk Advisor. If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. The role Technically minded … an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills and knowledge as you carry … long-term relationships with new and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Midlands & East Anglia region in line with the business More ❯

Bonus £6,300 Car Allowance £7,200 Excellent Benefits Package The Role - Applications Specialist, Pathology Laboratory Diagnostics Following continued growth this market-leading organisation now seeks to recruit a customer focused Applications Specialist responsible for: Performing pre-sales demonstrations and post-sales customer training Onboarding new customers by engaging teams in the launch Travelling to prospective customer … able to demonstrate: Previous experience in an application specialist or biomedical scientist role with one or more of the following specialisations: - haematology - immunology - clinical chemistry - molecular - life sciences Excellent customer service and communication skills The Company - Applications Specialist, Pathology Laboratory Diagnostics This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory systems to the … investment in research and development is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and/or employment More ❯

will involve supporting the team in a range of administrative skills, being the first line of communication and coordinating key events and programmes while delivering a high level of customer service to our partners and participants. Apply By: 17 August 2025 Location: Birmingham, Blackburn Salary: £27,711 per annum, plus benefits. ( pending a pay award of at least … role in supporting the team in a range of administrative skills, being the first line of communication and coordinating key events and programmes while delivering a high level of customer service to our partners and participants. The successful candidate will be a great communicator and problem-solver who enjoys the regular contact and dialogue with our participants and … working times. Flexible working opportunities, including significant scope for hybrid working. At least 27 days' holiday a year (plus 8 bank holidays) rising to 33 days after five years' service (with an annual discretionary office shutdown between Christmas and New Year). Entry to the highly valued Local Government Pension Scheme Excellent opportunities to develop your skills and experience More ❯

fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power … team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Central Regional … CCTV, Wireless transmission, Access Control, Audio Visual, Public address & Voice Alarm systems. Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding of site plans to allow installation works to take place based on site survey documentation. Complete documentation in line with company standards. Work within strict H&S More ❯

Solution Architect Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯

a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product … expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a Customer Service Delivery Manager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Qualifications & Experience More ❯

they become available. Join InsuraTec, a premier provider of financial services, as a Business Development Manager. We are seeking highly motivated individuals to drive insurance sales and deliver exceptional customer service while supporting clients with their insurance needs. Enjoy the flexibility of a remote work environment that promotes a healthy work-life balance and encourages your career advancement. … sales using leads provided (No Cold Calling, No Door-to-Door, No Network Marketing). Build and maintain strong client relationships by being client-focused and responsive. Deliver exceptional customer service and support throughout the insurance process. Complete required training and obtain the necessary insurance licenses. Work independently in a self-paced virtual environment. Uphold values of transparency More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of More ❯

sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Service Engineer we are looking for will have a clear track record of delivering added value services in client facing roles. The Ideal … technology, ECU's (Electronic control unit). Qualified to NVQ3 as a minimum you will have demonstrable experience of fault diagnostics and remote diagnostics and conditioning. Working in the customer location that is a highly safety critical environment, you will be required to undertake pre-employment checks including medicals, drug and alcohol screens Due to the nature of the … experienced engineers within Marine, Rail, Automotive, HGV or Bus sector . This is a fantastic opportunity to move your career towards the Rail sector! The Role As the Rail Service Engineer, you'll be carrying out fault diagnostics on modern diesel engines, downloading data, ECU (Electric Control Unit) familiarity. Fully product training will be provided as Service Engineers More ❯

for a Technical Applications and Support Engineer with experience and knowledge of PLC, Scada, HMI, VSD, applications and software involved, to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in Wolverhampton, Bilston, Willenhall, Wednesbury … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE Maths and …/BSc in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving license Experience in similar sales/customer service environment. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for advertising purposes only. To register More ❯

job. Join us, and you won't just be supporting applications - you'll be helping to protect the UK. This is a great opportunity to join us at the Customer Service Centre (CSC), which provides IT services for the Counter Terrorism Policing network. Reporting to the Applications Team Manager, you'll support all CSC applications - operational, Business As … Usual and project tasks. Day to day, you'll deal with service requests, changes, problems and incidents as part of a 2nd line team. When tricky issues arise, you'll draw on your experience to problem-solve and identify the cause. As a senior member of the team, you'll also take on some additional tasks: implementing an ITIL … expertise in application design and development, including agile methodologies, database design and infrastructure technologies. A background in Site Reliability Engineering (SRE) will be advantageous too. However, equally important are customer focus and strong communication skills. Adept at connecting with others, you'll discuss solutions, update stakeholders and deal with suppliers every day. Join us, and you'll be part More ❯

as flashing software, before progressing into R&D, client support, and physical installations on exciting new projects. As Trainee Technical Support you will need to have/be: Exemplary customer service standards Good knowledge of MS office Excellent communication skills Strong attention to detail Strive to achieve high standards and take pride in any work undertaken Excellent organisation … on a mix of vehicles including cars, vans, HGV, Plant, Bus and Coach To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides To provide both in-house and external technical training as required To complete customer hand over with driver instructions To provide technical support internally … and to external customers, supporting the installation of our products To evaluate and improve our customer support from inbound calls and customer feedback To manage vehicle and product application guides including any amendments with new vehicle releases To be included in the companies RMA process including testing and logging of parts. Benefits of working as Trainee Technical Support More ❯

DR/BCP Experience • Expertise in network data centre environments. • Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. • Outstanding customer service skills. • Strong organizational, troubleshooting, decision-making, and analytical skills. • Ability to work with limited supervision, self-starter, and strong time management skills. • Ability to adapt to handle More ❯

and every global continent. The Role You'll be working with Dynamics 365 CRM/CE and Power platform solutions across the solutions architecture, and and delivery within a customer facing environment . Understand customer's intent and existing architecture and propose a best possible solution to their business problem and processes. Design FDD + Solution design documents … good technical understanding is ideal. Essential Technical Skills: Experience of Dynamics 365 CRM/CE functional design + architecture + capabilities at enterprise Design experience in Dynamics 365 including Customer Service Experience of Power Platform RQ's + capability (Power Apps Portals, Model-Driven/Canvas Applications), Dataverse, Power Automate) Experience of full custom and extended Dynamics CE … to work with large developer and technical architecture teams The Benefits: These include very competitive salary's, Bonuses, Private Medical Insurance, Employee Assistance Program, Income Protection Cover, Death in Service Cover, Group Personal Pension Plan with enhanced employee contributions, Flexible Working and majority remote working from home. Plus some of the best transformation projects there is in the UK More ❯

Effective at managing multiple priorities under pressure. Excellent communicator, able to engage stakeholders at all levels. Skilled in tailoring technical information for varied audiences. Detail-oriented with a strong customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of More ❯

across a broad range of technologies and services. You’ll be supporting our business customers across multiple services including Ethernet, broadband, voice (VoIP and PSTN), security, and hosting. Our customer base ranges from small sole traders to large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What … our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required This is an excellent opportunity to broaden your technical experience in a supportive environment, working with a wide array of technologies and clients. Essential skills: Fortinet … broadband technologies Networking fundamentals - LAN/WAN, routers, switches, firewalls. Strong knowledge of IP protocols at packet level. Self-motivated, able to effectively manage time, and work independently. Excellent customer service skills. Strong verbal and written communication skills. DNS records Desirable skills: Experience with juniper equipment/MPLS Familiarity with broadworks VoIP phone services Vmware experience Knowledge of More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver … driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. More ❯