Stoke On Trent, Stoke-on-Trent, Staffordshire, United Kingdom
Adria Solutions Ltd
CustomerService Agent Our client is a leading supplier of white goods to businesses across the UK and Europe. They provide high-quality appliances and tailored solutions to retailers, property managers, and commercial clients. Their focus on customer satisfaction and operational excellence sets them apart in the industry. Role Overview The client is seeking a CustomerService Agent to be the first point of contact for their B2B customers. The successful candidate will play a vital role in maintaining strong client relationships by responding to enquiries, managing orders, coordinating deliveries, and providing post-sale support. Key Responsibilities Handle incoming calls and emails from business customers regarding orders, deliveries, product details, and service queries … calls to build client relationships and share updates or promotions Process orders and returns using the internal order management system Liaise with logistics, sales, and technical departments to resolve customer issues Provide product guidance and troubleshooting support for white goods Maintain accurate records of all customer interactions and feedback Highlight recurring issues and recommend improvements to enhance serviceMore ❯
Service Engineer - Security What can Johnson Controls do for you? We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow. … What you will do The Security Service Engineer will serve a large commercial customer base in the Birmingham area, focusing on servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customerservice and technical expertise. We seek proactive engineers who can identify and … join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement. How you will do it Deliver exemplary CustomerService that exceeds expectations, fostering strong relationships with both internal and external clients. Service devices safely and responsibly, minimizing the risk of injury and property damage. Manage More ❯
Service Engineer - Security What can Johnson Controls do for you? We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow. … What you will do The Security Service Engineer will serve a large commercial customer base in the Birmingham area, focusing on servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customerservice and technical expertise. We seek proactive engineers who can identify and … join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement. How you will do it Deliver exemplary CustomerService that exceeds expectations, fostering strong relationships with both internal and external clients. Service devices safely and responsibly, minimizing the risk of injury and property damage. Manage More ❯
in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customerservice leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Marcus are expanding into … Europe, offering Irish customers competitive savings rates, ease of use and great customerservice, backed by the legacy of a strong financial brand. YOUR IMPACT We're looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record … closely with Marcus Delivery to understand pain points and propose improvement options Design wireframes and mock-ups to support Marcus user requirements Design process maps and flows to support customer centric agent solutions Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap Involves working closely with wider stakeholders across Legal, Compliance and FCC teams More ❯
latest updates across D365 and Power Platform What You'll Need Proven experience delivering D365 solutions including installation, configuration and customisation Strong knowledge of D365 Modern UI, Common Data Service, Power Platform, and JavaScript for D365 extensions Experience working across multiple D365 apps (Sales, Marketing, CustomerService, Portals) Understanding of full software development lifecycle and agile delivery … Excellent verbal and written communication skills Strong customerservice skills and a solution-based, client-focused approach Acute attention to detail and ability to prioritise shifting demands Experience supporting NFP clients is desirable Ability to mentor others and manage time effectively under pressure Apply Now Ready to take the lead on exciting D365 projects? Apply below or contact More ❯
schools united by a compelling vision for creative education. PLEASE NOTE: This is a term-time only role. Overview: You will be responsible for proving excellent IT support and customerservice, to both internal and external users. You will work with the Regional IT Manager and Senior IT Technician to support the IT systems, applications and associated software … . Undertake IT induction with new starters, covering the acceptable usage policy, mandatory training and basic use of key equipment. Desirable skills: Be well organised, flexible and adaptable. Excellent customerservice skills, and proven ability to achieve high standards of end user satisfaction. Ability to prioritise tasks and work under pressure during troubleshooting and problem-solving. Good interpersonal More ❯
Stafford, Staffordshire, West Midlands, United Kingdom
Adsyst
incoming enquiries and will be expected to register the enquiry on our CRM systems, creating the estimate with help from other team members and issue the proposal to the customer in a professional manner providing excellent customerservice throughout. The Technical Sales Support role will be: Expected to attend site visits to better understand project requirements and … with Microsoft Office tools, particularly Excel is essential. Familiarity with MS Project and/or Visio would be advantageous Good literacy skills are essential Excellent communication skills and previous customer facing experience is preferred The successful individual will be able to adapt quickly, be motivated to develop and manage their own portfolio of work and be confident in communicating … candidates must be enthusiastic and willing to learn about the process automation industry and technologies Although Adsyst operate a relaxed dress code in the office, this role is sometimes customer facing and requires candidates to be smart and presentable when required Package Auto enrolment pension scheme (including Salary Sacrifice/Exchange for Pension Payments if desired) 25 days holiday More ❯
Stafford, Staffordshire, West Midlands, United Kingdom
McCarthy Recruitment Limited
Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level. Why … sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure). … Troubleshoot complex issues and lead the integration of new technologies. CustomerService Excellence Be the voice of outstanding customer service. Build strong stakeholder relationships and use feedback to enhance service delivery. What Were Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical More ❯
is accountable for end-to-end delivery of significant and strategically important initiatives that in turn deliver EE's strategic goals. The role holder will focus on delivering brilliant customer experiences to quality, within time and cost expectations and will do this through waterfall and more agile methods as required. Our goal is to transform our organisation for good … with every pound we spend on delivering initiatives, to help EE Consumer become the most personal, customer-focused brand in the UK. About this role Each day, we come up with new ideas to help our customers through the power of technology. Our Programme Delivery pathway for Graduates sits within the Transformation part of our business. As part of … with millions of customers and over 100,000 colleagues, that's no mean feat. You could be working on anything from the latest Broadband or Mobile launch to new CustomerService Capabilities for our agents. Your solutions will impact millions ofcustomers across our three brands, BT, EE and Plusnet. You'll get the opportunity to work with and More ❯
Lichfield, Staffordshire, England, United Kingdom Hybrid / WFH Options
QA
across the UK, our expert teams support major developments and projects, backed by a dedicated IT department that keeps our systems running smoothly. We’re looking for an IT Service Desk Apprentice to join the team at Pegasus Group and gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting … . Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365. Logging all support requests and documenting troubleshooting steps. Ensuring compliance with IT policies and maintaining service standards. Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues. Delivering great customerservice by responding to user queries promptly and More ❯
technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … leadership abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customerservice and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices More ❯
Stoke-on-Trent, Staffordshire, England, United Kingdom
OCC Computer Personnel
technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … leadership abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customerservice and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices More ❯
Stoke-on-Trent, Newcastle under Lyme, Staffordshire, United Kingdom
OCC Computer Personnel
technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … leadership abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customerservice and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Right Digital Solutions Ltd
role) Work pattern: Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing … our professional services team while working closely with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing … teams and driving customer satisfaction, we want to hear from you. This role involves managing a team of six professionals while taking a hands-on lead in overseeing client infrastructure. The ideal candidate will have a technical background in IT, print and telecoms, with a strong working knowledge of ControlSuite and Papercut being preferable. KEY RESPONSIBILITIES Managing the PS More ❯
or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customerservice and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯
the internal database up-to-date and accurate as possible. You will have worked in a previous sales/telephone environment and/or have being in an active customerservice position offering the best service and products. Experience of use of CRM system Excellent communication skills coupled with strong time management skills If you're a More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Right Digital Solutions Ltd
Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE If you're a driven individual who thrives in a collaborative environment and takes pride in delivering exceptional service, we'd like to hear from you. We are seeking to hire a skilled IT Pre-sales Consultant to join our professional services team and work closely with our … sales team. You will be responsible for building and supporting client-centric solutions for a host of IT service solutions across IT infrastructures, VoIP and print management. KEY RESPONSIBILITIES Provide technical expertise and support in pre-sales activities. Solutions design and advice for IT services, telco/connectivity solutions and print infrastructures. Collaborate with clients to understand their needs … and provide tailored solutions. Working with sales consultants to support their activity. Build and maintain strong client relationships and provide excellent customerservice and support. Work in a hybrid role with easy access to either our London or Birmingham office, as well as being able to attend client sites. ESSENTIAL EXPERIENCE & QUALIFICATIONS Full Microsoft certifications in Azure and More ❯
digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/CustomerService/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯
Tamworth, Staffordshire, West Midlands, United Kingdom
Contek Recruitment Solutions LTD
in a fast-paced engineering environment. Youll wear many hats, supporting marketing, sales, stock control, and technical product queries. If youre passionate about technology, manufacturing, and delivering top-notch customer experiences, this is the role for you. Key Responsibilities Sales & Marketing Support: Assist in creating engaging marketing content, respond to customer inquiries, and support the sales team with … of products and spare parts. Technical Product Support: Develop a solid understanding of our mist extraction and filtration systems to provide basic technical support and product information to customers. Customer Engagement: Build relationships with clients in the manufacturing sector, helping them understand how our products meet their needs. Data & IT Tasks: Use IT systems to track sales, manage stock … with a willingness to learn and take on diverse tasks. Interest in manufacturing processes and a desire to grow within the industry. Bonus: Any experience in marketing, sales, or customerservice is a plus but not essential. Why Join Our Client? Variety & Growth: Gain hands-on experience across sales, marketing, technical support, and operations in a rapidly growing More ❯
the technical specialist for designated stores, providing first-call response and maintenance for systems including Fire, CCTV, EAS, Access Control, PA, and Automatic Pedestrian Gates. Key Responsibilities Respond to service calls and carry out maintenance and repairs in line with KPIs. Complete planned preventative maintenance (PPM) tasks and ensure accurate documentation. Diagnose faults and recommend corrective actions. Order and … founded on values of collaboration and transparency. With over 12,000 employees worldwide, they deliver tailored solutions across retail, residential, and commercial sectors. Their commitment to quality, innovation, and customerservice has made them a trusted partner across Europe, North America, Asia, and Australia. Why Apply? Competitive salary and benefits Work with a respected FM provider Opportunities for More ❯
Stoke-on-Trent, Staffordshire, UK Hybrid / WFH Options
Resourcing Group
flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, CustomerService, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯
our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some More ❯
Stoke-on-Trent, Staffordshire, England, United Kingdom
Harnham - Data & Analytics Recruitment
to drive informed decision-making and operational improvements. Additionally, you'll assess the performance and effectiveness of in-house technologies, identifying opportunities to enhance tools and systems that support customerservice and performance tracking SKILLS AND EXPERIENCE SQL, Python, R or ExcelData Visualisation.Large-scale contact centre experience APPLYSend an email or apply below to register your interest. Please More ❯
Business Working Title (if different from Position Title) Job Summary The Harbert College of Business Information Technology department is seeking to hire technically inclined students with good troubleshooting and customerservice-oriented skills. Among other responsibilities, student employees will learn to record classroom activity from course sessions to special events. Some recordings may come after working hours but … The Chronicle of Higher Education DiversityJobs HigherEdJobs HERC (Higher Education Recruitment Consortium) Indeed RecruitMilitary The Tuskegee News Professional organization or journal Veterans Assistance Services Disability Assistance Services State Employment Service Social Media AU Job Bulletin Notified by an Auburn employee College or university Career Services I went to the AU Employment Website directly () Other Are you currently an enrolled More ❯
Manager to work within the fast-paced Dunelm Account. This role involves providing guidance and backing to the account team, working closely with the Account Director to deliver excellent customer service. Overseeing the Account Teams Project Management and working on high profile campaigns you'll ensure adherence to timelines, processes and weekly reporting. The role involves liaising with the … Key Responsibilities: Day to day responsibility for Production of in-store POS work in the team Project management of high profile/large campaigns Accurately managing information from the customer, formulating allocations, production and artwork briefs Producing client CPA's, managing timings and the successful delivery of projects First port of call for the team for production support Work More ❯