1 to 25 of 49 Permanent Customer Service Jobs in Staffordshire

Select how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal stakeholders … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge More ❯

Customer Service Technical Support Advisor (Furniture Design) Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and … install nationwide. We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes. Key Responsibilities: Serve as the primary point of contact for customer enquiries via phone … and email, delivering prompt, professional, and friendly assistance. Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service. The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created. More ❯

You will like White goods field service/repair in WS, WV, TF postcode areas for an up-and-coming company, with a family feel but an impressive big brand client base. They have a Walsall Depot/HQ and operate primarily in West Midlands. They specialise in service of electronics and technical products and act as customer service, warranty, returns and refurbishments for partner organisations. They are ambitious, growing and are a great employer for experienced Appliance/White Goods Service Technicians/Engineers who are open to a new challenge. The Role The … White Goods Engineer job involves undertaking service maintenance and repair to white goods at customer premises at allocated postcodes in Birmingham, Walsall, Wolverhampton & Telford areas. Specifically, this includes warranty checks, fault-finding, troubleshooting, repair and modification to washing machines, tumble dryers, fridges, freezers and cookers according to your More ❯

Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech related Degree Key Responsibilities: To provide … all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk … reprioritise solutions within tight time constraints Strong interpretation of complex requirements Demonstrates a willingness to learn, and a commitment to quality and continuous improvement Customer service (end user) ethos Excellent analytical and problem-solving skills More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business … and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills … and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Midlands & East Anglia region More ❯

think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will … Audio Visual, Public address & Voice Alarm systems. Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding of site plans to allow installation works to take place based on site survey documentation. Complete documentation in line with company standards. More ❯

individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide admin and organizational support to our Provisioning Team, ensuing the smooth and efficient resource management of … assets. Procurement : Assist with the procurement process for IT equipment and services, including obtaining quotes, processing orders, and coordinating deliveries. User Support : Provide excellent customer service to employees, including troubleshooting common issues. Project Assistance : Support IT projects by coordinating tasks, tracking progress, and ensuring deadlines are met. What … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of More ❯

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Stafford based Group Company, Wave 9 Managed Services Limited, who are a specialist telecommunications and internet … service provider focused on delivering high-quality internet and internet safety solutions to the UK Education sector. As part of a small and dynamic team, we pride ourselves on our customer-first approach, strong relationships, and seamless service delivery. The Role: We’re looking for a detail … to join our team. Acting as the essential link between our sales team and project office, your primary responsibility will be to ensure all customer and supplier information is captured, accurate, and available so that service delivery can progress smoothly and efficiently. There will be the opportunity to More ❯

progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer you will provide the customer facing interface for support queries, while also working in conjunction with 1st and 3rd line teams to provide a cohesive experience for clients. You … 3rd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first class support to our customers ensuring … they are leveraging the benefits of their technology investment. Responsibilities Provide the customer facing interface for support queries. Co-ordinate support queries and requests. Working in conjunction with 1st and 3rd line teams to provide a cohesive experience for clients. Maintain knowledge base for all encountered issues. Expected to More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

As a Data Insights Manager, you will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency. We are seeking a dynamic and forward-thinking Manager who is passionate about data-driven insights and leading teams to success. In this role, you … will oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the … shape both the team and broader business operations. You will collaborate with cross-functional teams, produce insightful reports and contribute to strategies that drive customer satisfaction and business performance. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

Functional Consultant with working experience of another SAP module excluding SAP CRM On-Premise e.g. SAP GTS/SAP CX (Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud, EMARSYS)/SAP MM/SAP WM/SAP PM, you will work as part of a great team … industry recognised certifications. You will join a fast-growing part of Capgemini's dynamic, market leading UK SAP solution centre helping to deliver the customer service aspects of some of the most exciting and challenging SAP solutions for clients across various industries. Your role Deliver system design and More ❯

/Exchange Active Directory/AzureAD Group Policy (DNS/DHCP) Networking - VLANs, TCP/IP, exposure to routers and switches Strong communication and customer service skills Full UK Drivers licence and access to a vehicle - essential Desirable: Previous MSP experience Virtualisation - Hyper-V PowerShell This is an … phone, email or face-to-face Following in-depth diagnosis, escalate to 3rd line when necessary Log all incidents and requests within the agreed service desk work management system. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Identify and drive through opportunities … for improvement/change via the Service Improvement. With this opportunity, you will achieve: Starting salary from £26k-£29k DOE 25 days annual leave + bank holidays Business mileage where applicable Contributory pension scheme Private healthcare scheme Plus much more For further details and to apply, please send your More ❯

Hybrid working – Stafford £38,754 salary + Benefits Staffordshire Police are looking for an ITIL Analyst to join the team to support the ITIL Service Lead in the implementation and monitoring of governance, processes and procedures. As the ITIL Analyst, you will be responsible for the day to day … management of end user support in the live environment. Responsibilities The provision of excellent IT customer services across the force; Effective end user communication; Monitoring user satisfaction; Managing complaints; The effective provision of first/second line support; Service desk; Problem and Incident resolution Remote user support; Understanding … and representing customers within IT processes and governance structures (e.g. Change Advisory Board); Asset Management Service Transition and Onboarding Skills and Experience - Experience in a similar role - Excellent communication and documentation skills - Significant experience of overseeing IT changes and/or release management - Experience in Supporting Service Transition More ❯

with up to 50% off the total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before … Strong communication skills Ability to work as part of a team and individually Flexibility and adaptability to the needs of residents Experience in catering service in a similar environment is desirable but not essential Delivering prepared food from the kitchen to the dining areas and serving meals to residents … in a pleasant and friendly manner Ensure refreshments are always available Setting up tables, tidying work areas, and preparing food areas for the next service to maintain high hygiene standards Experience : Ideally some experience working in a busy restaurant, hospitality, or catering setting Good communication and excellent customer More ❯

both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business. Why work with us We are a Living Wage Foundation accredited employer, committed … team! What we need Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company's Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework … responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting the Service Managers with delivering change to internal and external web services including the award-winning Planning Portal and Northern Ireland planning service. What you will More ❯

individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … such as Microsoft Office, Windows, Active Directory, networks and ticketing systems such as Manage Engine is advantageous You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You possess excellent communication skills both verbally and via More ❯

and the ticketing system to effect changes to firewall and web filtering solutions. Installation, integration and commissioning of network, firewall and filtering solutions on customer sites Prestaging, initial configuration of the network, firewall and filtering solutions. Assisting with presales and design of Local Area Network and Wireless solutions Logistical … and technical support to assist the running of the project and operations team. Replacing faulty or upgrading equipment on customer sites Liaise with third-party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone. Working with our Technical Operations Manager to develop the team What experience … preferable. Experience in configuration and troubleshooting complex networking issues Strong troubleshooting skills with the ability to identify opportunities to improve efficiency. Experience in a customer-facing role working to defined levels of service delivery. Experience with delivering, supporting, and troubleshooting IT services in UK schools is desirable, but More ❯

automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. Database Administration Skills are welcome (MS SQL, MySQL). Outstanding customer service skills. Strong organisational, troubleshooting, decision-making, and analytical skills. Ability to work with limited supervision, self-starter, and strong time management skills. More ❯

shaping the company's market differentiation, positioning, and sales strategies across specific industries and regions. To succeed, you must develop a strong grasp of customer needs, industry trends, competitive landscapes, and the company's product offerings. In collaboration with internal teams and direct customer interactions, you will design … and execute a product marketing strategy that delivers compelling, customer-focused content highlighting the company's solutions and advantages. Additionally, you will lead demand generation initiatives, managing trade shows, digital campaigns, and various inbound and outbound marketing efforts to drive engagement and growth. Requirements Bachelor's degree in marketing … Comfortable working with complex technical products. Roles and Responsibilities: Strategy Leadership Develop and implement marketing strategies aligned with business goals, targeting key markets and customer segments. Oversee demand generation activities, including inbound, outbound, and account-based marketing efforts. Manage marketing automation, social media presence, brand positioning, and budget forecasting. More ❯

setups and recommend practical solutions. Document technical solutions and best practices to support ongoing maintenance and improvements. Collaborate with internal teams to ensure excellent service delivery. What We're Looking For: At least 3 year of experience in IT support, with exposure to project-based work. Strong technical knowledge … and basic understanding of Azure. Experience working with servers, networking, firewalls, and security solutions. A proactive and problem-solving mindset, with a strong customer service approach. Willingness to develop your technical skills, including pursuing relevant certifications. Excellent communication skills and the ability to explain technical concepts clearly. Why More ❯

date and accurate as possible. You will have worked in a previous sales/telephone environment and/or have being in an active customer service position offering the best service and products. Experience of use of CRM system Excellent communication skills coupled with strong time management More ❯

duties CAD operations Occasional site work if required Key Details Vacancy Title Engineering Fitter Apprentice Employer Description SMB Pressings is known for delivering exceptional customer service, backed by over 30 years of experience in the industry. The company understands what it takes to ensure customer satisfaction and … has built a reputation for excellence.Their outstanding service is a key reason why customers continue to return. High production quality, competitive pricing, and reliable, on-schedule deliveries are just some of the factors that place SMB Pressings in the top tier of the industry.In 2017, this commitment to excellence More ❯