9 of 9 Permanent Customer Service Jobs in Staffordshire

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction

actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. … external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service

actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. … external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service

depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able

VMware, Veeam backup, SQL Server, and PC/server builds. Strong understanding of IT policies, security standards, and troubleshooting processes. Excellent communication, organizational, and customer service skills. Ability to work independently and collaboratively in a fast-paced environment. Nice-to-haves: IT certifications such as MCSA, ITIL, MCP.

established, highly successful business providing tailored IT and furniture solutions to schools and organisations across the UK. They re known for outstanding products, exceptional service and, above all, a genuinely positive culture. I love recruiting for this client. They truly celebrate success, invest in personal growth, and encourage teamwork. … identify new business opportunities. Recommend tailored solutions and provide expert advice to meet each client s needs. Build long-lasting relationships through great service and consistent follow-up. Keep your CRM records up to date and accurate. Manage the full sales process from first contact to closing the deal.

established, highly successful business providing tailored IT and furniture solutions to schools and organisations across the UK. They're known for outstanding products, exceptional service and, above all, a genuinely positive culture. I love recruiting for this client. They truly celebrate success, invest in personal growth, and encourage teamwork. … identify new business opportunities. Recommend tailored solutions and provide expert advice to meet each client's needs. Build long-lasting relationships through great service and consistent follow-up. Keep your CRM records up to date and accurate. Manage the full sales process from first contact to closing the deal.

understanding of PLC-operated automation equipment* Strong IT skills across hardware, software, and networks* Working knowledge of SQL and reporting tools* Excellent communication and customer service skills* Calm, solution-focused approach in high-pressure environments Skills & Competencies * Project Management: Managing upgrades, testing, and rollouts* Leadership: Providing technical direction … with internal teams and external suppliers What's in it for You * Competitive salary* Annual leave (including Bank Holidays), with increases after 2 years' service* An extra day's holiday on your birthday* Stakeholder Pension Plan* Life Assurance* Personal Health Insurance (if enrolled in the pension scheme)* 20% colleague

understanding of PLC-operated automation equipment * Strong IT skills across hardware, software, and networks * Working knowledge of SQL and reporting tools * Excellent communication and customer service skills * Calm, solution-focused approach in high-pressure environments Skills & Competencies * Project Management: Managing upgrades, testing, and rollouts * Leadership: Providing technical direction … with internal teams and external suppliers What's in it for You * Competitive salary * Annual leave (including Bank Holidays), with increases after 2 years' service * An extra day's holiday on your birthday * Stakeholder Pension Plan * Life Assurance * Personal Health Insurance (if enrolled in the pension scheme) * 20% colleague