1 to 2 of 2 Permanent Network Engineer Jobs in Staffordshire with Remote Work Options

Who we are looking for A Network Engineer who will be responsible for maintaining and supporting our complex network infrastructure, ensuring seamless connectivity, high availability and optimal performance. You will play a vital role in supporting the growth of our platform, ensuring the successful deployment of new … products whilst dealing with market leading vendors. You will be responsible for completing support functions, troubleshooting network issues, and implementing solutions to meet the demands of our fast-paced environment. You will also handle challenging tasks with efficiency and precision, ensuring the seamless operation of our cutting-edge technology … to work on innovative projects, collaborate with a dynamic team, and contribute to the success of our company in a rapidly evolving industry. Our Network is extremely resilient to support the continued growth of the platform and consists of a wide range of technologies from many market leading vendors. more »

Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … service desk, maintaining the BAU call queue, ensuring tickets are updated and managed accordingly. Work closely with the service management team to ensure the network services supplier delivers the expected levels of service, ensuring KPIs and SLAs are achieved as expected. Work to identify and deliver root cause & service … improvements to network and voice services. Work within the ITIL service operations framework to ensure best practice processes are executed as expected to ensure service availability is maintained. Work with the wider team to ensure requests for change from the network services supplier are assessed, and where necessary more »