1 to 2 of 2 Permanent Problem Management Jobs in Staffordshire with Remote Work Options

Who we are looking for A Problem Manager who will work with teams across our technology department to understand the root causes of problems, provide insights and drive positive change. The Operations Engineering function works proactively to prevent incidents from happening and minimises the impact of incidents that cannot … prevented. Continuous improvement and providing a positive customer experience are essential to our success. You will be responsible for the practical execution of the problem management process in an increasingly complex, fast paced, delivery focused environment. You will lead formal problem solving reviews for more complex high … Good understanding of the wider IT platform, with the ability to prioritise problems to deliver the most benefit to the Business. Strong network relationship management, with the ability to lead cross functionally and influence at all levels. Excellent verbal and written communication skills. Good understanding of root cause analysis more »

are responded to, diagnosed, and resolved swiftly. Assist remote support engineers with incident resolution for any onsite devices. Create standard operational procedural documentation on problem resolution, fixes and updating the technical knowledge base. Transfer Knowledge to Tier 1, 2 & 3 Technical Support Engineers. Perform proactive maintenance on customer infrastructure. … as a Technical Services Coordinator with the ability to build key internal and external relationships, outstanding ticket hygiene, and exposure to project work and problem management. You will be a strong communicator both written and verbal, with excellent interpersonal skills and able to work cross-functionally with both internal … and external stakeholders. You will possess good time management and prioritisation skills, and have a good working knowledge of Microsoft technologies including Office 365, Active Directory, Azure administration, Intune & SCCM, and Veaam backup configuration and administration. Essential experience: Experience in deskside support or other user support functions. Knowledge and more »