24 of 24 Permanent Service Delivery Jobs in Staffordshire

Service DeliveryManager - Wolverhampton Join a dynamic leader in the information management and relocation industry as a Service Delivery Manager. Based across multiple UK sites, this role offers an exciting opportunity to drive operational excellence while enhancing customer satisfaction and compliance. If you're passionate about streamlined service delivery and have experience in logistics, storage, or … relocation services, this is your chance to make a lasting impact. What You'll Be Doing: Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction. Managing teams across multiple locations to deliver on service level agreements and performance targets. Building and nurturing relationships with both internal departments and external stakeholders. Implementing … and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols. Identifying and implementing process improvements to boost efficiency and revenue. Creating bespoke solutions tailored to customer requirements. Owning site-level P&L and contributing to strategic financial planning. Ensuring the safety, security, and ongoing maintenance of all facilities and equipment. Driving health & safety compliance, including audits, training More ❯

The team you'll be working with: Security Account Delivery Director We are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team. This vacancy is hybrid variable based in Birmingham. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity … improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation's resilience against evolving threats. Using your More ❯

Service Desk Engineer Technical 3A Publish date: 13 August 2025 Closing date: 25 Augustat 12 noon Salary: £27,269 - £28,624 Hours: 37 per week Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people. Our … and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities. We have an exciting opportunity for a Service Desk Engineer to join our team and work alongside colleagues in the Service Operations team. This first line role will be based at our headquarters in Birmingham,but … to users in an Office 365 environment. In addition, you should have significant experience of supporting users with Windows 10/11. Responsibilities take ownership of user incidents and service requests to successful resolution, with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by More ❯

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones More ❯

from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). What you'll do The Service Relationship Management team, part of the UK Enterprise Major Business function, own the service relationship within nominated customer accounts. Maintain existing Customer revenue and understand the impact of … churn events. Drive continuous service improvement and service development , increasing customer satisfaction and Net Promotor Scores (NPS) Accountable for maintaining an industry leading end-to-end service experience for aligned customer(s) Accountable for delivery of customer's contractual service deliverables, including service levels, reporting etc Driving the performance of operational teams to support … in-life service delivery to customer. Owns the relationship with key customer stakeholders for in-life service. Maintain close engagement with associated sales teams. When required take real time responsibility for service escalations or major customer incidents Who you are Business Expertise Customer intimacy: demonstrates an insight into the customer's way of thinking. Able to articulate More ❯

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the Head … of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations More ❯

infrastructure solutions business offering services including Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an … the Out-Of-Hours (OOH) call-out rota. Carry enhanced van stock to achieve a high first-fix rate. Manage van stock similarly to level 1 and 2 responsibilities. Service Delivery Understand and demonstrate service delivery excellence, ensuring the basics are done right every time and contributing to a team where service quality is central More ❯

design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a Customer Service Delivery Manager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Qualifications & Experience More ❯

Early Support Delivery Manager Salary - £44,075 - £49,282 (Grade 7) Hours - 37 Contract type - Full time/Permanent Work Style - Flexible - multiple locations across the city. In Wolverhampton we are relentless in our ambition for people with care and support needs, their families and carers to live gloriously, ordinary lives, living in the place they call home, with … dynamic, multi-disciplinary environment where innovation and collaboration are key. You will be joining us at an incredibly exciting time in our transformation journey.This is a unique opportunity to delivery change to ensure people have the right support, at the right time so they can live their idea of a good life. About the Role As an Early Support … Delivery Manager, you will lead the operational delivery of early support services within Adult Social Care.Your mission will be to prevent, reduce, or delay care and support needs, enabling people and carers to live independently and meaningfully in their communities. You'll manage a multi-skilled team of dedicated professionals, ensuring high-quality, person-centred services for people More ❯

on the appropraite action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the custiomer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Job Duties Security Monitoring: & Investigation: Monitoring SIEM tools to assure high a level … of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and … Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities Assisting Pre-Sales team with requirements on new opportunities Demonstrations of SOC tools to clients Continual Service Improvement - Recommendations for change to address incidents or persistent event What experience you'll bring: What experience you'll bring; Must be able to obtain SC Clearance or already More ❯

or work within a team to design and implement surveys across the organisation, analysis of survey outcomes. Analyse and interpret data to assist in providing solutions to deliver improved service delivery/performance and an optimal student experience. Recognise erroneous data and escalate to the appropriate individual, in line with company procedures. Monitor and assist in audits for … design. Desirable Experience: Work experience in Higher Education or Public Sector. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform More ❯

building a new in-house IT Transformation Team to drive change in the way we use business applications and data. Join us and play your part in improving efficiency, service delivery, data excellence and all customer and stakeholders expectations. About you You will own the people side of IT systems and data transformation, playing a key role in More ❯

building a new in-house IT Transformation Team to drive change in the way we use business applications and data. Join us and play your part in improving efficiency, service delivery, data excellence and all customer and stakeholders expectations. About you You will play a pivotal role in supporting the effective use, maintenance, implementation and improvement of business More ❯

working cross functionally in both an agile and waterfall fashions. The project manager will take end to end ownership of projects, ensuring bid, formation of the team, and successful delivery to scope/budget. This is a senior opportunity within the company, involving management of resources, teams, and risks. The ideal candidate will have a background in managing IT … hybrid working arrangement. Job Description for the IT Project Manager: Efficiently deliver technical projects to time, specification, budget and customer satisfaction using Agile and Waterfall methodologies. Create and maintain delivery plans for multiple concurrent projects. Engage with Service Delivery Managers and wider teams to acquire and release resources as required Successfully manage changes to scope and timescales More ❯

a fast-growing business that values progression and performance What will you do? As IT Project Manager , you'll take end-to-end ownership of projects within our SME delivery team. From coordinating kick-off meetings to ensuring accurate billing and documentation, you'll ensure every project runs smoothly and exceeds expectations. Your key responsibilities will include: Reviewing and … smooth project setup Managing multiple projects from start to finish, ensuring all internal teams are aligned and deadlines are met Providing regular communication to customers and stakeholders throughout project delivery Tracking progress, monitoring forecasts, and ensuring timely completion Gathering feedback from customers and engineers to identify and respond to changes in scope Escalating issues internally or externally as needed … Commitment to results, targets, and delivering quality outcomes Nice to have A formal Project Management qualification (e.g., PRINCE2, Agile) is desirable but not essential Previous experience in an IT service delivery environment Why join Focus Group? We're proud to be a workplace where people thrive, grow, and truly feel part of something special. We were recognised as More ❯

office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted … modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework. Our Technology team is responsible for: Software Development Infrastructure DevOps and Automation Service Delivery Project Management Brief Role Objective: The development and QA teams are responsible for developing our core systems to the meet the changing needs of the business. The … to analyse business requirements and to investigate and analyse problems, in order design appropriate solutions. Excellent verbal and written communication abilities. Strong interpersonal skills with a focus on client service and attention to detail. Proven ability to meet project deadlines. Project professionalism, enthusiasm and a willingness to achieve results. At least 3 years experience as a Developer, in a More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge … planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days More ❯

to expand the company's client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance: Ensure adherence to federal government More ❯

administration team. This is a crucial, client-facing role in which you will handle complex pensions queries while seeking ways of innovating and improving the quality and efficiency of service delivery, processes and procedures. With knowledge of current pensions legislation and framework, the successful candidate will have experience of checking the complex calculations of junior colleagues. Therefore excellent More ❯

the planning and organisation of their own workload, including prioritisation Main duties and responsibilities Configure, monitor, & diagnose TSL custom timing and GPS software in real time and maintaining 100% service delivery. Understanding of all aspects of the timing data acquisition system and related hardware including configuring all components. Able to rig and de-rig the TSL timing and GPS … communications. Competently install the timing loops Maintain a knowledge of CAN protocols and the on-car equipment that utilises this communication Identify and help deliver continuous improvements to the service delivery function. Support, monitor and assist in the administration and troubleshooting of IT services and systems including Microsoft technologies such as 365. Ensure up to date documentation and More ❯

bottom line. Negotiating and closing deals, with a focus on providing value-based solutions. Collaborating with our technical and architect teams to ensure a smooth transition from sales to service delivery. The Requirements Minimum 3 years experience in an IT sales role Track record of exceeding targets Benefits Flexible working Mobile/laptop provided Private healthcare Interviews for this More ❯

Job Details: Core Services Delivery Manager Full details of the job. Vacancy Vacancy Core Services Delivery Manager Job Reference Number Job Reference Number VN1223 Employment Type Employment Type Permanent Job Advert Join Our Team as a Core Services Delivery Manager! Do you have experience in the events and exhibitions industry? Are you a competent in the six … aspects of Scope, Schedule, Financial, Risk, Quality and Resources?If so, we want YOU! As our Core Services Delivery Manager, you will manage the delivery of Core Operations at show site, including Electrics, Stand Fitting, Floor Covering and Furniture. Main Duties include: Evaluate, assess and manage all the associated risks involved that may affect the delivery of … provided. Ensure H&S compliance is adhered to by all staff (internal and appointed Contractors) which includes the checking that the relevant training is undergone. Be responsible for the delivery of the project meeting the minimum expected outcomes & benefits Work as part of the overall Operations team which will include Ops planning, Account Management onsite delivery and the More ❯

Senior Pensions Administrator We're hiring! Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Sheffield office, and have the flexibility to work … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes … the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Sheffield to ensure you are not isolated, and benefit from the supporting network that is Aon More ❯