12 of 12 Permanent Service Delivery Jobs in Staffordshire

Purpose of the Role The Senior Specialist, Service Operations, is responsible for driving global service operations strategy and execution. This role focuses on optimising processes, improving efficiency, and enabling digital transformation across service functions to deliver exceptional customer experiences and operational excellence. Key Responsibilities Strategic Leadership: Define … implement global service operations strategies aligned with Service business objectives. Partner with cross-functional teams to harmonize service processes and systems. Process Optimisation: Optimise and streamline service contract management and renewal cycles through digital methods. Align with Service Delivery Leaders to establish, maintain ...

their tools to drive growth and efficiency. Role Overview As Business Operations Manager at Outserve, you will be the driving force behind the successful delivery of client projects and internal initiatives. Acting as the Integrator, you will coordinate teams, manage resources, and ensure that strategic objectives are translated into … collaboration and professional growth. Plan, coordinate, and execute client implementations and internal projects. Act as the central point of contact between clients, leadership, and delivery teams. Translate strategic goals into actionable project plans and ensure timely delivery in conjunction with the Project Manager. Identify and resolve operational bottlenecks ...

Join Capita Public Service as a Finance Functional Analyst Capita is seeking an experienced Finance Functional Analyst to support the design and implementation of financial and procurement services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering … high-quality, user-centric service design. Reporting to the Capita Finance Functional Lead, you will assist in the development of Capita's Finance service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with a team of Functional Analysts & SMEs, contribute ...

recruiting on behalf of a leading Microsoft Partner seeking a highly skilled Service Director to oversee service delivery operations across their Dynamics 365 practice. This senior leadership role requires strong leadership expertise within the Microsoft Dynamics sector, ideally with Dynamics 365 Business Central (BC) and/… Dynamics 365 Customer Engagement (CE/CRM), as well as proven experience managing high-performing service teams in a consultancy or partner environment. Key Responsibilities Lead and manage the Service department for a growing Microsoft Partner. Oversee delivery, optimisation, and support of Dynamics ...

currently looking to recruit an experienced Associate Director of Vendor Systems Delivery to join us in the UK. Picture yourself at Parexel The Associate Director of Vendor Systems Delivery manages a team responsible for supporting the implementation of vendor systems at the project level. This role ensures that … This Role, You Will Need Strong line management experience Hands-on IRT configuration experience IRT validation experience What You'll Do At Parexel Delivery Strategy and Execution Lead and mentor a team of Vendor Systems Project Managers, RTSM & eCOA Design Consultants, and UAT Leads to ensure successful planning, implementation ...

implementation journey from kick-off to configuration to deployment. This position will play a pivotal role in helping MindBridge drive the successful delivery of new solutions to our customers every day. Your key business partners include the sales and account management team, who play an important role … been part of or led change management or transformation efforts in the past. Your Responsibilities Implementation success ownership: Own the end-to-end implementation delivery for customers from kick-off to deployment, including workshop designs, analysis deep-dives and key deliverables. Work with global teams regularly and handle multiple ...

environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve … identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact ...

environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve … identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact ...

environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve … identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact ...

simulations, incident response plans and cybersecurity awareness training Preparing reports, documenting findings and recommending improvements to strengthen cyber resilience Supporting proposal development and wider service delivery documentation Where you'll be doing it You'll be joining a long-established advanced systems integrator focused on operational technology ...

users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will … resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/ ...

Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related ...