2 of 2 Permanent Service-Level Objective Jobs in Staffordshire

management. Job Summary & Responsibilities Overseeing and optimizing the workforce within the contact centre to ensure staffing levels align with service level objectives, customer demands and operational efficiency Develop and maintain accurate forecasts of contact volumes based on historical data, trends and More ❯

Level Indicators (SLI) and Service Level Objectives (SLO) for reliability and customer satisfaction. Knowledge of contemporary observability tools, techniques and best practice including Splunk, New Relic, Grafana and Pager Duty. Excellent knowledge of More ❯