1st Line Support Team Leader - Managed Service
Stafford, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Stone Group Ltd, A Converge Company
environment? Do you want to be part of a growing award-winning technology company? We are seeking a 1st Line Support Team Leader to join our Support & Managed Services team. We are looking for someone to provide leadership management and support to the 1st line technical support … team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customer service team. The role is offered on a hybrid basis, with 3 days working from home & 2 days within Stone HQ following an office … costs are controlled and delivered at the best value to the business and customers. · Ensure effectively deployment of resources within the Service Desk team and that cross functional training is maintained where possible. · Provide support to the Service Desk agents and provide mentoring as required. · Ensure Service Desk more »
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