1 of 1 Permanent Technical Support Jobs in Staines

the world work better for everyone. Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI's and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a … technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily … powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required. Experience managing Enterprise support in More ❯