14 of 14 Permanent Customer Service Jobs in Stevenage

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation. Key Responsibilities: Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint. Collaborate with the Poland IM … Team to ensure agile and effective IT service delivery. Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently. Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission. Provide service assurance by … managing incidents and requests for overseas users, ensuring timely resolution within agreed SLAs. Raise and manage ITSM platform requests on behalf of overseas users, maintaining high standards of customer service. Assist IM Projects & Networks teams in delivering infrastructure and client services for overseas support and development initiatives. Liaise with the ISP (procurement) team to define, source, and deliver hardware More ❯

Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation. Key Responsibilities: Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint. Collaborate with the Poland IM … Team to ensure agile and effective IT service delivery. Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently. Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission. Provide service assurance by … managing incidents and requests for overseas users, ensuring timely resolution within agreed SLAs. Raise and manage ITSM platform requests on behalf of overseas users, maintaining high standards of customer service. Assist IM Projects & Networks teams in delivering infrastructure and client services for overseas support and development initiatives. Liaise with the ISP (procurement) team to define, source, and deliver hardware More ❯

Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second-line … technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA More ❯

We are currently recruiting an Operations Manager for one of our prestigious customers based in Stevenage . You will be leading a services desk teams to ensure and maximise customer satisfaction by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of … the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in order to drive a high level of productivity in day to day operations. You will be responsible for ensuring the operational team have clear business objectives and deliverables … in order to drive high levels of customer satisfaction and quality of service. What youll do Provide secondary point of contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via More ❯

We are currently recruiting an Operations Manager for one of our prestigious customers based in Stevenage . You will be leading a services desk teams to ensure and maximise customer satisfaction by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of … the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in order to drive a high level of productivity in day to day operations. You will be responsible for ensuring the operational team have clear business objectives and deliverables … in order to drive high levels of customer satisfaction and quality of service. What youll do Provide secondary point of contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via More ❯

Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and … and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote … adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities. More ❯

seeking a Tier 3 Professional Services Engineer to join their growing Technology in Schools team. This is a hybrid role combining technical project delivery, pre-sales consultancy, and technical service management - ideal for someone who thrives on variety, responsibility, and continuous learning. Essential Skills & Experience Strong hands-on experience with LAN/WAN, Firewalls, VPNs, VLANs, and network segmentation … Expertise in Microsoft 365, Azure, Intune, and Windows Server environments Solid understanding of cloud technologies, virtualisation (VMware/Hyper-V), and backup/recovery solutions Excellent troubleshooting, communication, and customer service skills Proactive, self-motivated mindset with a passion for new technologies Full UK driving licence and access to a vehicle with business insurance Key Responsibilities Lead and … deliver IT infrastructure projects across schools and educational settings Support the sales team with technical pre-sales input and solution design Act as senior technical escalation point for the service desk and wider team Conduct site surveys, scope solutions, and ensure projects are delivered on time and within budget Mentor the wider team and contribute to the development of More ❯

candidate will have strong data analysis skills and experience in executing billing systems. Key Responsibilities: Billing Operations & Process improvement Execute and validate billing cycles to ensure accurate and timely customer invoicing. Monitor and troubleshoot billing discrepancies, identifying root causes, and implementing corrective actions. Partner with cross-functional teams to optimise billing automation and reduce manual processes. Data Analysis and … to improve billing system automation and integrations. Troubleshoot system issues affecting billing operations. Assist in system testing and validation of billing software enhancements. Collaboration & Compliance Work with Account Management, Customer Service, Operations, and Finance teams to resolve billing disputes and escalations. Ensure compliance with regulatory requirements and financial controls. Communicate complex billing data and system insights to both … At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team More ❯

education. Candidate Requirements Strong interest in IT and enthusiasm to learn. Basic knowledge of Windows, iOS, Google devices, MS365, or networking (development support provided). Confident communicator with excellent customer service skills. Organised, proactive, able to work both independently and in a team. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Act … Technologies Used Windows, iOS, ChromeOS, Microsoft 365. Cloud platforms and wireless networks. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, increasing with service tenure. Range of additional leave policies including compassionate, emergency and disability leave. Generous pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Regular More ❯

in building relationships, managing customers, and growing revenue A demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organisation Essential skills which include customer presentations, proposal writing, negotiation and contracting The ability to liaise with and gain the trust and respect of a wide range of people at all levels Good verbal and … written communication skills Good customer service skills, friendly, polite and courteous manner when dealing with people THE COMPANY: We are one the leading suppliers of packaging solutions to the FMCG sector within the UK and have been established for over 30 years. Our clients include some of the most noticeable names on the UK High Street, but we More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

professional growth. The Role As a Fire & Security Engineer, you will: Carry out scheduled planned maintenance across a monthly rota (organised by our office team). Respond to reactive service calls and provide on-call support when required. Ensure all systems are serviced and maintained in line with British Standards and company procedures. Key Responsibilities You should have strong … security system maintenance and servicing (particularly fire alarms). Ability to pass full security vetting (NPPV2). Full UK driving licence (essential). Strong fault-finding, problem-solving, and customer service skills. Hours Monday to Friday, 40 hours per week (typically 7:30am4:30pm). Additional opportunities for on-call overtime. Benefits Competitive salary (dependent on experience). More ❯

Business Development Manager - Freight My client is a forward-thinking distribution service provider who is truly dedicated to delivering seamless solutions and outstanding customer service. With a fantastic level of longevity with their current employees, they offer exciting learning and progression opportunities, and they are looking forward to welcoming someone new to the Sales Team. Are you a … pipeline. Preparing and delivering tailored sales presentations, quotes, and solutions to prospective customers. Attending industry events, trade shows, and networking opportunities to generate leads. Working with internal freight and customer support teams to ensure a smooth onboarding and handover of new clients. Contributing to sales forecasts and updating management on progress against revenue goals. Managing your own schedule effectively … for winning new business. Proven new business sales ability - confident in lead generation, prospecting, and closing deals. Strong knowledge of sea and/or air freight operations, pricing, and service options. CRM proficiency and ability to manage a pipeline, keep accurate records, and use data to drive decisions. Effective time management, ability to self-manage workload, travel schedule, and More ❯