4 of 4 Permanent Customer Service Jobs in Stevenage

Junior Service Desk Analyst Location: Stevenage (Hybrid, 3 days onsite) We're looking for a Junior Service Desk Analyst to join a growing technology business in Stevenage. This is a fantastic opportunity for someone looking to build a career in IT, with exposure to modern technologies, AI tools … first point of contact for clients, you'll provide technical support, troubleshoot issues, manage support tickets, and work closely with Development and Service teams to deliver an excellent customer experience. Key Responsibilities Act as the first point of contact for client support requests. Log, manage, and update support ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

recommend enhancements. Required Skills & Qualifications: Extensive Experience: Proven track record in delivering and implementing Microsoft Dynamics 365 solutions across various modules such as Sales, Customer Service, and more. Technical Proficiency: Advanced knowledge of Microsoft Dataverse, SQL, FetchXML, and performance optimisation. Certifications: Hold Power Platform and Dynamics 365 certifications ...

growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike. As the first point of contact for operational support, you'll play a crucial part in ensuring service requests … Responsibilities In this role, you will support the day‑to‑day running of the operations department, including: Monitoring and responding to emails in the service inbox Answering incoming calls to the Service Desk Logging client requests across internal and external systems Scheduling engineer visits and coordinating their attendance ...