2 of 2 Permanent Incident Management Jobs in Stevenage

Hands and Feet Support (FSO) role is responsible for executing physical tasks within the data center, supporting remote teams, and ensuring operational continuity through proactive monitoring, hardware handling, and incident response. Shift Pattern: 24x7 Support ? 12-hour rotational shifts Key Responsibilities:- CRU Handling: Assist with Customer Replaceable Unit (CRU) replacements and installations. Cabling & Patch Panel Management: Perform structured … including hardware receipt and dispatch. Engineer Escorting: Escort vendors and engineers within the data center following security protocols. Smart Hands Support: Provide remote hands assistance for hardware troubleshooting, cable management, and device resets. Remote Escort Requests: Respond to and manage remote escort requests from internal teams. First Responder Duties: Act as the initial point of contact for vendor support … via email and telephone. Monitoring: Monitor telephony and email channels for support requests and alerts. Environmental Monitoring: Use native tools to monitor temperature, humidity, and other environmental parameters. Incident Response: Support incident management processes and escalate issues as needed Qualifications & Skills: Basic understanding of data center infrastructure, cabling standards, and cooling systems. Experience with Nlyte or similar More ❯

Systems Administrator/Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value … technical support to scientific users, bridging the gap between research demands and IT infrastructure. Leverage any scientific computing experience to optimize system performance and manage specialized applications. Assist with management of high-performance compute resources, including experience with Slurm, clustering, and related HPC technologies. Work closely with other technical teams and stakeholders to align IT services with organizational needs. … and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates and configure web servers as needed. Monitor and troubleshoot system performance issues, including understanding the impact of GPUs, networking More ❯